Sabreia Wilson
Riverdale,IL
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in all areas and flexible with changing business needs.
Overview
8
8
years of professional experience
Work History
Caregiver
Affordable Home Care Services
09.2023 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Mail Handler Assistant
The United States Postal Service
11.2022 - 12.2023
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
- Operate machinery and carry mail to distribution area
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Implemented quality control procedures for proper packaging materials usage, minimizing waste while maintaining protection of mailed items.
- Optimized inventory control by accurately tracking incoming parcels and updating storage locations as needed.
Paint Department Associate
Home Depot
02.2022 - 11.2022
- Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Effectively balanced multiple responsibilities including cashiering duties, maintaining department cleanliness standards, restocking shelves regularly.
- Optimized display layouts for enhanced visual appeal while simultaneously improving ease of access for customers.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Improved paint department efficiency by streamlining inventory management and organization processes.
- Achieved optimal resource utilization by monitoring usage rates closely and adjusting orders accordingly.
- Streamlined order processing by utilizing company software effectively for data entry and tracking purposes.
- Reduced waste by implementing proper paint disposal methods, adhering to environmental guidelines.
- Assisted in staff training and development, imparting knowledge of paint products, techniques, and industry trends.
- Maintained a clean and safe work environment, ensuring compliance with OSHA regulations for hazardous materials handling.
Pharmacy Technician
ShopRite
01.2021 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Cashier
ShopRite
11.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Chipotle
09.2020 - 11.2020
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
Shift Leader
Ritas
03.2019 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Developed training program for new employees, speeding up their integration into team.
- Gathered, organized and input information into digital database.
Cashier
Kmart
11.2018 - 01.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Answered questions about store policies and addressed customer concerns.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
Cashier
Ritas
06.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
- Replaced CO2 tanks and soda syrups when depleted.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Pa Virtual High School Philadelphia, PA
King Of Prussia, PA06.2020
Skills
Respectful and Compassionate
Time Management
Problem-Solving
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Cleaning and sanitizing
Money Handling
Customer service excellence
Written and verbal communication
Organizational abilities
Order Taking
Professionalism and Courtesy
Cash Register Operation
Cash Management
Cash register systems
Cash handling expertise
Payment Processing
Product restocking
Product Knowledge
Conflict Resolution
Refunds and exchanges
Positive Attitude
Team Leadership
Customer service focus
Decision-making capabilities
Flexible Schedule
Team motivation
Strong verbal and written communication
Creative Problem-Solving
Willing to Learn
Shelf Stocking
Friendly and Personable
Heavy Lifting
Loading and unloading
Customer Relationships
Merchandise Stocking
Stock Rotation
Supply Restocking
Clear Communication
Shelving of products
Cleaning procedures
Timeline
Caregiver
Affordable Home Care Services
09.2023 - 12.2024
Mail Handler Assistant
The United States Postal Service
11.2022 - 12.2023
Paint Department Associate
Home Depot
02.2022 - 11.2022
Pharmacy Technician
ShopRite
01.2021 - 02.2022
Cashier
Chipotle
09.2020 - 11.2020
Cashier
ShopRite
11.2019 - 01.2021
Shift Leader
Ritas
03.2019 - 11.2020
Cashier
Kmart
11.2018 - 01.2019
Cashier
Ritas
06.2017 - 10.2017
High School Diploma -
Pa Virtual High School Philadelphia, PA
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