Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrena Barfield

Ft. Washington,MD

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

24
24
years of professional experience

Work History

Administrative Coordinator

Madison Marquette Retail Services
01.2022 - Current
  • Act as first point of contact for callers and visitors to the company’s headquarters
  • Provide daily oversight for operations, facilities, and office services according to established policies, procedures, and service agreements
  • Preparation of workstations/offices/meeting rooms, vendor management, maintenance/repair projects, operations – mail, printing/production, supplies, kitchens/pantries, and cleaning management
  • Responsible for the facilities’ day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.)
  • Process catering orders for office meetings, and recognition celebrations
  • Assist Human Resources with the onboarding process for new hires
  • Input and code invoices in Avid for payment for human resources and legal departments, as well as various properties
  • Compose correspondence, copy correspondence or other printed materials
  • Participate as needed in special department projects.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Team Leader

A Day
01.2022 - 01.2023

Receptionist/Ambassador of First

Impressions, Madison Marquette Retail Services
09.2018 - 01.2022
  • Acted as first point of contact for callers and visitors to the company’s headquarters
  • Maintained office security by screening visitors
  • Ensured reception area is tidy and presentable
  • Received, sorted, and distributed daily mail and deliveries; processed outgoing mail; assist staff as needed with processing special deliveries and overnight mail
  • Assisted Human Resources with onboarding process for new hires
  • Ordered office and kitchen supplies
  • Made conference room reservations; check conference rooms throughout the day and after meetings to straighten tables, chairs, and whiteboards
  • Oversaw the use and set up of visitor offices
  • Processed catering orders for office meetings, and recognition celebrations
  • Organized birthday email and recognition activity
  • Placed electronic Work Order requests via the building’s website, as needed and requested by staff.

Receptionist

Dechert LLP
08.2007 - 08.2017
  • Supported heavy phone coverage including answering multiple calls simultaneously for over 100 lawyers and staff, directing and transferring calls to parties
  • Demonstrated flexibility in satisfying all customer service and client demands in a high-volume environment
  • Entered and Monitored visitor access and issued visitor and building passes
  • Greeted visitors and assisted with storage of their personal items or other needs
  • Announced such visitors to appropriate party and directed and/or escorted them to conference rooms or offices
  • Maintained Daily Bulletin with office updates, attorney and staff absences and announcements
  • Served as conference room administrator to schedule and prioritize use of conference rooms along with visiting attorney and staff offices
  • Provided back-up for selected secretarial functions that do not demand time away from the reception area (e.g., typing, mailings, and kwiktag)
  • Coordinated and interacted with internal service groups that service and support the conference room needs (e.g., Information Systems, Office Services) in support of conference room reservation needs.

Receptionist

Gibson, Dunn & Crutcher LLP
02.2005 - 08.2007
  • Responsible for front desk duties including but not limited to answering a multi-line telephone
  • Scheduled conference rooms
  • Performed all other duties as necessary for the efficient functioning of the office and firm.

Convention Services Manager

Sheraton Premiere at Tysons Corner
07.2003 - 11.2004
  • Managed, coordinated, and executed group assignments turned over by the Sales Department
  • Monitored all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions
  • Effectively communicated to all hotel departments the information necessary to successfully execute the group's meeting needs while maintaining an excellent client relationship.

Sales Manager

The Capitol Hill Suites
09.2001 - 04.2003
  • Solicited new accounts as well as maintained existing accounts to meet and exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
  • Participated in daily RevMax meetings, pre-convention meetings, training, trade shows, community events and industry meetings
  • Worked effectively with other departments within the hotel to provide quality service to internal and external customers
  • Developed/maintained knowledge of market trends, competition, and customers
  • Exceeded Monthly and Quarterly Sales Goals each year
  • Awarded Manager of the 2nd Quarter for 2002.

Human Resources Manager

The Westin Grand Hotel
03.2001 - 09.2001
  • Responsible for all personnel related matters to include the efficient and timely hiring of employees and new hire orientation, wage and salary, benefit and incentive programs, termination process and unemployment compensation, coordination of the administration enrollment, administrator of employee benefits and the completion of employment verifications
  • Executed regularly scheduled pay increases in conjunction with the timely administration of the line staff performance appraisal system
  • Responsible for reward and recognition programs and training
  • Coordinated Monthly departmental meetings and training
  • Composed and distributed the Monthly Associate Newsletter.

Human Resource Coordinator

The Westin Grand Hotel
10.1999 - 03.2001
  • Acted as liaison between hotel staff and the Director of Human Resources
  • Coordinated the administration, enrollment, and communication of employee benefits, executed the regularly scheduled pay increases in conjunction with the timely administration of the line staff performance appraisal system
  • Assisted in reward and recognition programs and training
  • Assisted in the efficient and timely hiring of employees
  • Conducted New Hire Orientation
  • Responsible for Monthly Associate Newsletter.

Education

P.L -

Dunbar Senior High School
Washington, DC

Skills

  • Event Planning
  • Project Support
  • Inventory Management
  • Meeting Coordination
  • Attention to Detail
  • Vendor Management

Timeline

Administrative Coordinator

Madison Marquette Retail Services
01.2022 - Current

Team Leader

A Day
01.2022 - 01.2023

Receptionist/Ambassador of First

Impressions, Madison Marquette Retail Services
09.2018 - 01.2022

Receptionist

Dechert LLP
08.2007 - 08.2017

Receptionist

Gibson, Dunn & Crutcher LLP
02.2005 - 08.2007

Convention Services Manager

Sheraton Premiere at Tysons Corner
07.2003 - 11.2004

Sales Manager

The Capitol Hill Suites
09.2001 - 04.2003

Human Resources Manager

The Westin Grand Hotel
03.2001 - 09.2001

Human Resource Coordinator

The Westin Grand Hotel
10.1999 - 03.2001

P.L -

Dunbar Senior High School

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Sabrena Barfield