Sabrena Begum
Philadelphia,PA
Summary
Dynamic operations associate with a proven track record at Vanguard, adept in data management and problem-solving. Successfully enhanced operational efficiency through process improvements and compliance monitoring. I excel in resolving customer issues and supporting financial and legal operations, while maintaining accuracy and integrity in all tasks.
Overview
8
8
years of professional experience
Work History
Legals & Redemptions Operations Associate
Vanguard
Malvern, PA
04.2023 - Current
- Assisted customers with requests related to their financial accounts as needed.
- Maintained up-to-date knowledge of changes impacting financial processing activities.
- Analyzed discrepancies in customer accounts and provided solutions to resolve errors.
- Monitored compliance with applicable laws, regulations, policies, and procedures relating to financial processing activities.
- Assisted with the development of new processes and procedures to improve operational efficiency.
- Reviewed and updated legal documents for accuracy and completeness.
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Collaborated with cross-functional teams to resolve pressing challenges.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Inventory Specialist
CVS Pharmacy
Philadelphia, PA
10.2019 - 07.2023
- Performed scheduled inventory counts and supply audits.
- Maintained meticulous records to track adjustments, pallet audits and errors.
- Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
- Entered information into system to update status reports.
- Trained newly hired employees on appropriate methods for performing audits and cycle counts.
Pharmacy Technician
CVS Pharmacy
Philadelphia, PA
06.2017 - 07.2023
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Transmitted daily bulk orders to maintain inventory levels.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Foundations Flex Operations Associate
Randstad
Malvern, PA
03.2023 - 04.2023
- Developed and implemented operational procedures to ensure efficient workflow.
- Assisted with customer requests and answered questions to improve satisfaction.
- Processing a diverse range of baseloads, including A-Purchases & Basic Processing, C-Maintenance, and D-Legals & Redemptions.
Legals & Redemptions Operations Associate
Randstad
Philadelphia, PA
07.2022 - 04.2023
- Performed database entry updates to keep information current.
- Processed documents to maintain records and files.
- Maintained accuracy of work by completing deep research and resolving variances.
- Checked postings and documents for correctness, accuracy and proper coding.
- Accessed financial information to answer questions and gather details about specific accounts.
- Worked cross-functionally with internal departments to align and validate data inputs.
- Maintained customer financial information and files.
- Assisted with customer money transfer requests.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Education
Bachelor of Science - Biology
HOLY FAMILY UNIVERSITY
Philadelphia, PA05.2018
High School Diploma -
NORTHEAST HIGH SCHOOL
06.2013
Skills
- Market understanding
- Inventory tracking
- Loss prevention
- Data Management
- Data evaluation
- Audit counts
- Ordering and stocking medications
- Problem-solving skills
- Supporting company operations
- Resolving customer issues
- Insurance verification
- Critical thinking
Languages
- Fluent in English, Bengali, Hindi and Urdu
Timeline
Legals & Redemptions Operations Associate
Vanguard
04.2023 - Current
Foundations Flex Operations Associate
Randstad
03.2023 - 04.2023
Legals & Redemptions Operations Associate
Randstad
07.2022 - 04.2023
Inventory Specialist
CVS Pharmacy
10.2019 - 07.2023
Pharmacy Technician
CVS Pharmacy
06.2017 - 07.2023
Bachelor of Science - Biology
HOLY FAMILY UNIVERSITY
High School Diploma -
NORTHEAST HIGH SCHOOL
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