Sabrena Carroll
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Ingles Markets
01.1998 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
Member Service Representative
Habersham EMC
10.2024 - 05.2025
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Sales and Service Specialist
First Citizens Bank
05.2023 - 10.2024
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Reached out to existing bank customers and offered personalized support for different needs.
- Facilitated successful loan applications for clients by guiding them through the process step-by-step while adhering to lending guidelines.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Participated in ongoing training programs to stay current on industry trends and best practices.
Compliance-Licensing
1st Franklin Financial Corporation
01.2018 - 05.2023
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Streamlined licensing processes by implementing efficient tracking systems and organizational strategies.
- Improved compliance rates by conducting thorough audits and providing detailed feedback on areas for improvement.
- Coordinated cross-departmental efforts to implement process improvements aimed at enhancing overall licensing operations efficiency.
Human Resources Assistant
1st Franklin Financial Corporation
01.2014 - 01.2018
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Processed employee termination paperwork at direction of supervisory staff.
- Completed personnel action forms for hires, terminations, title changes and terminations.
- Maintained compliance with federal and state labor laws with regular review of HR practices and documentation.
- Tracked various statistics and kept detailed records to support human resources department.
Receptionist
Stephens County Hospital Orthopedics
01.2012 - 01.2014
- Responsible for scheduling patient appointments, verifying insurance and processing claims, taking payments, scanning medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
Customer Service Specialist
Windstream Communications
01.2011 - 01.2012
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and explained price, receipt and billing details to customers.
- Resolved customer complaints and addressed emergency requests and needs.
- Demonstrated product knowledge expertise by staying up-to-date on industry trends, company offerings, and competitor information.
- Managed high-volume call flows while maintaining a professional demeanor and quick response times.
- Retained customers considering cancellation by understanding their concerns and offering alternative solutions tailored to their needs.
Teller Supervisor
Northeast Georgia Bank
01.2002 - 01.2011
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
Education
Associate of Business Administration -
North Georgia Technical College
Clarkesville, GA 01.2004
Skills
- Customer Satisfaction
- Team Player
- Creativity
- Organization
- Flexible
- Compliance monitoring
- Multitasking Abilities
- Attention to detail
- Regulations
Timeline
Member Service Representative
Habersham EMC
10.2024 - 05.2025
Sales and Service Specialist
First Citizens Bank
05.2023 - 10.2024
Compliance-Licensing
1st Franklin Financial Corporation
01.2018 - 05.2023
Human Resources Assistant
1st Franklin Financial Corporation
01.2014 - 01.2018
Receptionist
Stephens County Hospital Orthopedics
01.2012 - 01.2014
Customer Service Specialist
Windstream Communications
01.2011 - 01.2012
Teller Supervisor
Northeast Georgia Bank
01.2002 - 01.2011
Customer Service Manager
Ingles Markets
01.1998 - Current
Associate of Business Administration -
North Georgia Technical College
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