Sabrena Earl
Otis
Summary
I am experienced in guest relations and guest services, always creating a warm and welcoming atmosphere in every role. I remain calm under pressure to promptly resolve guest issues. I believe effective communication is vital for successful teamwork. I approache each workday with a positive attitude to support our team and guests!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Elite Room Host
Chinook Winds Casino Resort
03.2023 - 08.2024
- Greet guests as they enter the room
- Respond to all guest correspondence in a prompt, friendly, professional manner
- Assist with implementing assigned parties, promotions, special events & tournaments, on and off-property events
- Hand out snacks/drinks
- Ensure the Elite Room is maintained in a presentable manner and stocked appropriately
- Accesses the player tracking system and makes edits to the system as necessary
- Be well versed and up to date on all events, promotions, and able to answer guests' questions
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
F&B Cashier
Chinooks Seafood Grill
02.2021 - 03.2023
- Greet guests at door
- Seated guests to their table or booth.
- Before guests leave they pay with me.
- Help buss tables and keep restaurant clean.
- Took reservations, took togo orders over the phone and put them together.
- Assisted servers with anything they needed help with.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Pizza Maker
Papa Murphy's Take and Bake Pizza
04.2020 - 06.2020
- Built pizzas using proper amount of dough and quantities of toppings according to specifications.
- Organized food preparation stations and regularly replenished supplies.
- Kept stations stocked and ready for use to maximize productivity.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
- Assisted customers, including answering questions and preparing orders.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
In Home Care Giver
Helping Hands Home Care
12.2019 - 06.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Cold Line Attendent
Wayward Sandwiches
10.2019 - 12.2019
- Prepared cold line sandwiches as orders came in
- Communicated with co-workers to make sure they knew if we were out of any food condiments
- Stocked, cleaned and maintained customer areas to help guests feel comfortable.
- Rotated, restocked and merchandised cold display products for maximum saleability.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Key Person / Slot Supervisor - MOD
Chinook Winds Casino Resort
02.2019 - 09.2019
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Performed minor repairs or made adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Converted currency into requested combinations of bills and coins for patrons.
Buffet Server
Chinook Winds Casino Resort
08.2018 - 02.2019
- Welcomed guests to dining area and established warm and friendly rapport.
- Guided guests about general buffet arrangement and provided assistance locating dishes .
- Quickly cleared tables to maintain customer flow throughout dining area.
- Monitored assigned tables for beverage refills and condiment requests.
- Placed beverage orders for customers
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Provided exceptional service to high volume of daily customers.
Busser
Vivian & Bills BBQ & Grill
07.2018 - 08.2018
- Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
- Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
- Answered questions from guests and retrieved desired items to maximize satisfaction.
- Transported filled bus tubs to kitchen dishwashing area.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
- Swept, mopped and removed debris from dining room floors.
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
- Monitored tables for guest needs and customer service opportunities.
Resident Care Partner
Hillside Place
01.2018 - 08.2018
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Monitored infection control procedures to verify facility-wide health and safety.
- Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting and eating.
- Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
- Built relationships with patients through companionship and life enrichment activities to improve quality of life.
- Documented changes in patients' psychosocial and physical conditions and communicated to care team.
- Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
- Motivated clients to participate in new activities to broaden skills.
Buffet Cashier
Chinook Winds Casino Resort
08.2016 - 01.2018
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Stayed up to date on current item discounts to support promotions.
- Monitored exits for security issues.
Hot Line Buffet Runner
Chinook Winds Casino Resort
03.2016 - 08.2016
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Gained broad base knowledge in all aspects of restaurant operations, both front-of-house and back-of-house.
- Relayed orders and special requests to cooks.
- Offered insight into menu items to answer customer questions.
- Responded quickly to customer concerns and escalated major issues to management.
- Assisted servers as needed to optimize guest dining experience.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Stocked displays with new and transferred merchandise.
Cleaning Facilities
Stratford Group
02.2015 - 03.2016
- Vacuumed building hallways
- Mopped and swept laundry rooms
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Cleaned vacant apartments to get ready for new renters
Hostess
Maple Creek
07.2014 - 02.2015
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
High School Diploma -
Malcolm Highschool
03.2015
Skills
- Customer Service
- Cleanliness
- Organization
- Multi Tasking
- Cash Handling
- Assertiveness
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Clear Communication
- Tech Savvy
- Team player mentality
- Adaptable to change
- Online reservations
- Reservations
- Hospitality and accommodation
- Phone etiquette
- Upselling
Certification
- Up to date Food Handlers Card
- Up to date OLCC (Oregon Liquor License)
- CPR Certified
Timeline
Elite Room Host
Chinook Winds Casino Resort
03.2023 - 08.2024
F&B Cashier
Chinooks Seafood Grill
02.2021 - 03.2023
Pizza Maker
Papa Murphy's Take and Bake Pizza
04.2020 - 06.2020
In Home Care Giver
Helping Hands Home Care
12.2019 - 06.2020
Cold Line Attendent
Wayward Sandwiches
10.2019 - 12.2019
Key Person / Slot Supervisor - MOD
Chinook Winds Casino Resort
02.2019 - 09.2019
Buffet Server
Chinook Winds Casino Resort
08.2018 - 02.2019
Busser
Vivian & Bills BBQ & Grill
07.2018 - 08.2018
Resident Care Partner
Hillside Place
01.2018 - 08.2018
Buffet Cashier
Chinook Winds Casino Resort
08.2016 - 01.2018
Hot Line Buffet Runner
Chinook Winds Casino Resort
03.2016 - 08.2016
Cleaning Facilities
Stratford Group
02.2015 - 03.2016
Hostess
Maple Creek
07.2014 - 02.2015
High School Diploma -
Malcolm Highschool
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