Sabrena Hayes

• Manage and operate a successful home-based business offering a variety of homemade sweet treats, including cookies, cupcakes, cakes, brownies, cookie cakes, chocolate-covered items, and specialty popcorn.
• Create customized dessert menus for clients, tailoring products to meet specific tastes and dietary preferences.
• Develop and maintain client relationships through personalized service, repeat orders, and social media marketing.
• Oversee all aspects of business operations, including product creation, packaging, customer service, and order fulfillment.
• Continuously research trends in the dessert industry to stay competitive and innovative.
• Utilize event catering experience to customize large orders for special occasions like weddings, corporate events, and private parties.

• Led kitchen operations, ensuring timely and high-quality meal preparation for residents and events.
• Step in as acting Kitchen Manager for 2 months, directing food prep and overseeing team performance.
• Trained, supervised, and evaluated kitchen staff, creating schedules and fostering a collaborative, efficient work environment.
• Maintained food inventory, ordered supplies, and implemented cost-control measures to reduce waste.
• Ensured compliance with all safety, sanitation, and food handling regulations.
• Worked directly with wait staff to coordinate orders and provide exceptional service.

• Consistently exceeded sales goals, contributing to both personal and team success.
• Managed customer needs while maintaining stockroom organization and displaying products.
• Performed daily inventory checks, ensuring accurate stock levels and up-to-date records.
• Delivered excellent customer service, helping clients find the right products while managing high foot traffic.

• Coordinated logistics for car rentals, including scheduling, monitoring flight schedules, and adjusting for flight delays.
• Maintained clear communication with customers, ensuring seamless airport transfers and luxury car rentals.
• Assisted in luggage handling, travel updates, and customer service.

• Prepared and cooked a variety of menu items according to standardized recipes and portion control guidelines.
• Maintained a clean and organized kitchen environment, ensuring compliance with food safety regulations.
• Monitored inventory levels and contributed to supply ordering and stock rotation.
• Worked effectively in a team, ensuring all food items were prepared and served on time.

• Directed banquet room setup, ensuring proper placement of tables, centerpieces, and other décor.
• Supervised banquet staff, assigning tasks and ensuring smooth service during events.
• Trained new staff on food setup preparation and customer service techniques, ensuring high standards.
• Managed guest relations, addressing any concerns to ensure a seamless event experience.

•Exceptional customer service and communication

•Knowledge of luxury hotel standards and protocols

•Multitasking in a fast-paced environment

Attention to detail and presentation

Strong knowledge of food and beverage offerings

•Proficient in POS systems and room service software

•Ability to anticipate guest needs

Professional appearance and demeanor

•Ability to work under pressure and resolve complaints

•Adept at managing multiple orders, providing attentive service, and maintaining high standards of cleanliness and professionalism.