Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrena Smith

Katy

Summary

Adept at fostering positive guest experiences, I excelled in multitasking and cleanliness at Heritage Woods of Centralia, enhancing customer satisfaction significantly. My strong work ethic and team player attitude, coupled with expertise in inventory management and crisis intervention, underscore my ability to elevate service standards and foster a welcoming environment.

Overview

7
7
years of professional experience

Work History

Attendant

Burkes Daq Shack
01.2022 - 09.2022
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Utilized strong interpersonal skills to establish rapport with guests.

Server

Heritage Woods of Centralia
02.2017 - 11.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Direct Support Professional

Diamond View
07.2015 - 03.2017
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted disabled clients to support independence and well-being.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.

Education

High School Diploma -

Centralia High School
Centralia, IL
04-2007

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene

Timeline

Attendant

Burkes Daq Shack
01.2022 - 09.2022

Server

Heritage Woods of Centralia
02.2017 - 11.2020

Direct Support Professional

Diamond View
07.2015 - 03.2017

High School Diploma -

Centralia High School

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Sabrena Smith