Sabrena Thomas
Jackson,MS
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Operations Manager
Follett Corporation
09.2016 - Current
- Oversee daily operations of the stores, including, but not limited to, shipping and receiving, inventory control, ordering, sales ledgers, creating budgets and forecasts for yearly sales.
- Meet and exceed store projections
- Hire and train employees to meet standards and expectations.
- Account receivables
- Successfully implemented new policies and procedures to improve team efficiency
- Planned and coordinated events
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
General Manager
Hudson Group
01.2014 - 09.2016
- Oversaw daily operations of all three stores within the Jackson airport.
- Managed a team of 15 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Met with clients to issue quotes and and review orders
- Managed and trained new hires
- Prepared payroll
- Planned and coordinated events
- Complied with labor mandates
Retail Store Manager (part-time)
Crabtree & Evelyn
09.2013 - 08.2016
- Oversaw daily operations of the store, including but not limited to, shipping and receiving of merchandise and transfers, visual presentation of the store and setups, shrinking management, inventory control, banking and cash reconciliation of funds.
- Hired, trained and coached staff members to provide the best possible experience and meet expectations.
- Met and exceeded sale goals.
- Attended weekly conferences calls, training and development projects.
- Handled customer inquiries and complaints
- Achieved sales goals
- Monitored and ordered supplies
- Developed a productive team environment
- Completed performance reviews
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Retail Store Manager
Cracker Barrel Old Country Store
03.2007 - 08.2013
- Oversaw daily operations, including but not limited to, provided customer service, shipping and receiving of merchandise, visual presentation of the store, ordering, controlled inventory and shrinkage management.
- Scheduling, coaching, training and development of team members.
- Made bank deposits and reconciled cash drawer.
- Met and exceeded sales goals.
- Worked off site with vendors to introduce and become familiar with new products.
- Managed all aspects of running store
- Motivated entire team
- Handled product placement, display, and visual merchandising standards
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Store Manager
Fashion Bug/Charming Shoppe
06.2001 - 03.2007
- Oversaw daily operations, including but not limited to, provided customer service, shipping and receiving of merchandise, visual presentation of the store, ordering, controlled inventory and shrinkage management.
- Scheduling, coaching, training and development of team members.
- Made bank deposits and reconciled cash drawer.
- Met and exceeded sales goals.
- Handled customer inquiries and complaints
- Responsible for budget management
- Monitored and ordered supplies
- Completed performance reviews
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
Education
Associate of Arts - Early Childhood Education And Care
Hinds Community College
Raymond, MS05.1993
Skills
- Performance reporting
- Strategic partnerships
- Process flows
- Business development understanding
Timeline
Operations Manager
Follett Corporation
09.2016 - Current
General Manager
Hudson Group
01.2014 - 09.2016
Retail Store Manager (part-time)
Crabtree & Evelyn
09.2013 - 08.2016
Retail Store Manager
Cracker Barrel Old Country Store
03.2007 - 08.2013
Retail Store Manager
Fashion Bug/Charming Shoppe
06.2001 - 03.2007
Associate of Arts - Early Childhood Education And Care
Hinds Community College
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