Sabrena Valencia
San Bernardino,California
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gym Attendant
MCCS
Twentynine Palms, CA
10.2023 - 08.2024
- Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns.
- Upheld high standards of hygiene throughout the facility by thoroughly cleaning equipment after each use according to established guidelines.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Contributed to the improvement of gym operations by regularly providing feedback to management on member needs and preferences.
- Supported events hosted at the gym, assisting with setup, tear-down, and other logistical tasks as necessary for successful execution..
Server
TGI Fridays
San Bernardino, CA
06.2023 - 07.2023
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Bussed, cleaned, and set tables to ensure quick turnover
BDC Representative
Spreen Honda Loma Linda
Loma Linda, CA
12.2022 - 06.2023
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Effectively controlled the release of proprietary and confidential information for general client lists
- Increased profits by generating and maintaining relationships with many accounts and effectively selling new products
- Took charge of client correspondence and kept track of all tracking and communications
Spa Receptionist
Yaamava' Resort & Casino
Highland, CA
07.2022 - 12.2022
- Kept the reception area clean and tidy to give visitors a positive first impression
- Client payments for spa treatments and spa items were collected, and account balances were updated
- Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions
- Studied the specifics of various treatments and procedures in order to respond to questions from spa visitors
Server
BJ's Restaurant & Brewhouse
San Bernardino, CA
04.2020 - 06.2022
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Cleaned and coordinated the cleaning of indoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Seated guests at tables with courtesy, providing menus, and accurately recording drink orders
Assistant Manager
Baja Fresh
San Bernardino, CA
03.2017 - 10.2019
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Oversaw a team of8 employees and provided performance feedback
- In charge of office administration and payroll
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies
- Instructed team members on how to implement successful operational and sales strategies
- Supervising, money handling, store opening/closing, and banking procedures during my shift
- Created and managed employee schedules, balancing individual requests and needs with the needs of the company
- Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions
Education
High School - undefined
Orangewood High School
Redlands, CA01.2015
Skills
- Customer service
- Communication skills
- Daily specials memorization
- Performance improvement
- Business Strategy
- Guest relations management
- High-volume dining
- Hospitality service expertise
- Cash handling expert
- Guest seating arrangements
- Cleaning proficiency
- Fitness knowledge
- Safety awareness
- Guest relations
- Reliability
- Employee training
Certification
CPR
- Professional Rescuer CPR/AED - American Heart Association.
Timeline
Gym Attendant
MCCS
10.2023 - 08.2024
Server
TGI Fridays
06.2023 - 07.2023
BDC Representative
Spreen Honda Loma Linda
12.2022 - 06.2023
Spa Receptionist
Yaamava' Resort & Casino
07.2022 - 12.2022
Server
BJ's Restaurant & Brewhouse
04.2020 - 06.2022
Assistant Manager
Baja Fresh
03.2017 - 10.2019
High School - undefined
Orangewood High School