Sabrena Woodard
Pasadena,CA
Summary
Dedicated and detail-oriented professional with over 6 years of experience in customer service, dispatching, and administrative support. Proven ability to manage complex tasks, including coordinating transportation for medical patients, handling customer service in fast-paced environments, and overseeing inventory and staff in retail settings. Skilled in data entry, CRM software, and maintaining confidentiality, with a strong track record of effective communication, problem-solving, and time management. Adept at multitasking and training new team members to ensure seamless operations and high-quality service delivery.
Overview
15
15
years of professional experience
Work History
Dispatcher - Remote
Call the Car
Pasadena, CA
01.2016 - Current
- Coordinated transportation for an average of 50+ patients per week, ensuring timely arrivals at healthcare facilities.
- Placed and received calls to patients, providers and transportation companies to arrange transportation.
- Worked effectively with a team of 6 dispatchers to ensure smooth shift transitions and consistent service quality.
- Generated reports to track transportation and maintain proper records and documentation.
- Provided training and guidance to new dispatchers.
Shift Manager
Hancock Fabrics
Tucker, GA
02.2015 - 01.2016
- Promoted positive work environments through communication and feedback.
- Tracked receipts, employee hours, and inventory movements.
- Maintained optimal stock availability with 10% reduction in stockouts and minimized waste by 12%.
- Improved team performance by delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and responsibilities.
Secretary
Before and After General Contractor
Stockbridge, GA
04.2009 - 02.2015
- Wrote labor/financial contracts; provided estimates for parts and labor, arranged payment plans, etc
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Handled online/telephone exchanges.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
Diploma -
Dutchtown High School
Hampton, GASkills
Data analysis
Data entry
CRM Software Proficiency
Conflict Resolution
Time Management
Data Management
Confidentiality
Analytical Skills
Spreadsheet Proficiency
Live chat support
Customer Relationship Management
Appointment Scheduling
Technical Support
Timeline
Dispatcher - Remote
Call the Car
01.2016 - Current
Shift Manager
Hancock Fabrics
02.2015 - 01.2016
Secretary
Before and After General Contractor
04.2009 - 02.2015
Diploma -
Dutchtown High School
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