Sabrenia Kinne
Frankfort,NY
Summary
Patient Unit Secretary certified in medical assisting with extensive experience in field. Recognized as an excellent problem-solver able to work in high-pressure, time-driven environment. Communicate professionally with medical providers, colleagues, and patients. Skilled in charting and records management. Proactive and patient-focused Medical Secretary with strong medical office background. Coordinate office activities with hospital partners, community specialists, and skilled nursing facilities. Listen and communicate with patients to meet needs and solve problems. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Manager
Once Upon A Child Franchise
New Hartford, NY
10.2022 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Minimized staff turnover through appropriate selection, orientation and training.
- Maintained accurate records of all tasks completed by the team.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Created schedule weekly for employee shifts.
Ward Clerk
St. Elizabeth Hospital
Utica, NY
12.2016 - 08.2020
- Facilitated flow of communication and information to all members of department
- Delivered an excellent service experience with friendly, compassionate, and helpful demeanor
- assemble patients charts upon arrival
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Watched heart monitors of all the patients on the unit
- Supported medical unit by answering multi-line phones and providing clerical support.
Certified Nursing Assistant
Utica Rehabilitation and Nursing Center
Utica, NY
09.2013 - 11.2016
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Documented clinical information in patient medical records daily
- Transported patients by wheelchair or rolling bed between care and examination rooms.
Certified Nursing Assistant
Heritage Health Care Center
Utica, NY
10.2010 - 07.2013
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat
- Transported patients by wheelchair or rolling bed between care and examination rooms.
Certified Nursing Assistant
The Pines at Utica
Utica, NY
06.2009 - 09.2010
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat
- Documented clinical information in patient medical records daily
- Resupplied patients with personal hygiene items like towels, soap and sheets.
Education
High School Diploma -
Mount Markham High School
Skills
- Phone reception
- Customer service
- HIPAA compliance
- Time management
- Maintain records
- Workforce Management
- Policy Implementation
- Marketing
- Performance Management
- Schedule Preparation
- Project Management
References
- Melissa Stillwell 315-404-1253
- Amber Chapin 315-240-1814
- Samantha DiNigro 315-360-4928
Timeline
Manager
Once Upon A Child Franchise
10.2022 - Current
Ward Clerk
St. Elizabeth Hospital
12.2016 - 08.2020
Certified Nursing Assistant
Utica Rehabilitation and Nursing Center
09.2013 - 11.2016
Certified Nursing Assistant
Heritage Health Care Center
10.2010 - 07.2013
Certified Nursing Assistant
The Pines at Utica
06.2009 - 09.2010
High School Diploma -
Mount Markham High School
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