Sabri Bouajaja

Doha

Summary

Results-driven professional with over 14 years of experience in branch management and leadership roles in Qatar, demonstrating a proven ability to drive sales, optimize operations, and enhance customer satisfaction. Diverse background in team management, financial oversight, and business development enables delivery of impactful results while cultivating a positive and efficient work environment. Committed to leveraging strategic insights and collaborative approaches to foster growth and achieve organizational objectives. Passionate about empowering teams to excel and exceed performance expectations.

Overview

years of professional experience

Work History

Branch Manager

Al Meera

Qatar

05.2017 - Current

Lead and motivate a team to drive sales and maintain operational efficiency.
Guide section managers and staff, offering advice, conducting interviews, appraisals, and performance reviews, and organizing training and development opportunities.
Ensure compliance with quality, hygiene, safety, and customer service standards.
Address and resolve customer complaints and feedback.
Lead and attend regular meetings to discuss performance and updates.
Report to the General Manager on business performance, new initiatives, and key issues.
Develop and manage the annual budget and business strategy for the department.
Implement and oversee planograms to establish category-specific rules.
Set departmental goals and objectives, communicating them to section managers and following up regularly.
Monitor sales floors, engage with the team and customers, and resolve immediate operational concerns.
Stay informed of market trends, upcoming customer initiatives, and competitors' activities.
Oversee daily department operations, including sales, margins, fees, staff costs, waste, and shrinkage.
Manage stock levels and make critical decisions related to stock control.
Analyze sales, margin, and waste data to forecast and plan accordingly.
Record and analyze sales figures to inform data-driven planning and decision-making.
Coordinate special promotions, displays, and events to boost customer engagement.
Proactively initiate changes and improvements to enhance overall business performance

Section manager in FMCG

Carrefour

Qatar

05.2012 - 03.2017

Ensure all products on shelves are clearly labelled with accurate pricing and assist undecided customers with product maintenance advice, particularly for high-tech equipment.
Provide practical information to customers, offering guidance on product features and usage.
Maintain strong physical condition, demonstrating alertness, patience, kindness, and autonomy in daily tasks.
Perform administrative duties such as answering phone calls, managing client emails, and handling inquiries.
Assist customers in product selection, ensuring their needs are met and providing tailored advice.
Process customer orders and ensure timely delivery within scheduled deadlines.
Maintain the exhibition hall's cleanliness and organization, ensuring an inviting and well-arranged shopping environment.
Leverage extensive sales experience and self-motivation to consistently exceed sales targets.
Foster customer relationships, offer new promotions and introduce new models to drive sales.
Responsible for receiving stock from suppliers, ensuring proper storage and organization within the stockroom.
Collaborate with the sales team to push merchandise and drive sales.
Follow planograms to ensure correct product displays and maintain an organized warehouse.
Adhere to schedules to meet operational goals and deadlines.
30/06/2016 to 23/03/2017: Section in charge Beverage
29/06/2015 to 29/06/2016: Supervisor in DPH section.
07/06/2014 to 28/06/2015: Supervisor in OPSS section.
29/08/2012 to 05/06/2014: Stocker in OPSS section.
03/05/2012 to 28/08/2012: Checker in receiving section.

Education

science and technology

Ibn Sina

Tunisia

01-2008

High School certificate - science and technology

01-2008

Skills

Leadership and Team Management: Ability to motivate and lead a team to achieve branch goals and maintain high performance
Customer Relationship Management: Building strong relationships with customers to ensure satisfaction and loyalty
Sales and Business Development: Experience in driving sales growth, identifying new business opportunities, and meeting targets
Operational Management: Overseeing daily branch operations, ensuring compliance with policies, and optimizing efficiency
Financial Management: Managing budgets, financial reporting, and ensuring the branch meets its financial targets

Problem-Solving and Conflict Resolution: Addressing customer issues and team conflicts professionally to maintain smooth operations
Staff Training and Development: Ensuring the team is well-trained, motivated, and up-to-date on company procedures and customer service practices
Risk Management and Compliance: Monitoring branch activities for risk and ensuring compliance with legal and organizational standards
Communication Skills: Clear communication with both team members and customers, ensuring smooth operations and effective problem resolution
Analytical Skills: Ability to analyses data, prepare reports, and make informed decisions to improve branch performance

LANGUAGES

Arabic - Native

French - Excellent

English - Excellent

CONTACT

Mobile: +974 77217599
WhatsApp: +974 77217599
Sabritcha7989@gmail.com
Doha, Qatar

OTHER DETAILS

Nationality: Tunisian.
Marital status: Married.
N.O.C: Available.
Driving License

Timeline