Sabri Dixon
Snellville,GA
Summary
- Systematic Warehouse Associate with 4 years of hands-on experience fulfilling basic warehouse and stock order-related duties. Skillful in loading and unloading merchandise from trucks and packing items for shipment. Strong understanding of warehouse operations, policies and procedures.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Walmart Distribution Center
Monroe, GA
05.2023 - 02.2024
- Pulled and packed products from shelves based on customer orders.
- Processed incoming orders in a timely manner according to company standards.
- Operated forklift, pallet jack, or other equipment as needed.
- Assisted in training new warehouse employees.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
Sales And Marketing Associate
FHIA Remodeling
Punta Gorda, FL
06.2022 - 10.2022
- Generated reports on sales performance metrics such as revenue growth, conversion rates.
- Conducted research to evaluate customer preferences and identify target markets.
- Monitored competitor activities to identify potential threats or opportunities in the marketplace.
- Assisted in the development of product launch campaigns for new products and services.
- Collaborated with design teams to develop creative concepts for advertising campaigns.
- Researched emerging technologies related to digital marketing tools and tactics.
- Developed and implemented marketing plans to increase brand awareness and improve customer engagement.
- Participated in brainstorming sessions with internal teams to generate innovative ideas for marketing strategies.
- Created and managed affiliate partnerships to continue driving sales.
Production Assembler
Tervis
Punta Gorda, FL
07.2022 - 09.2022
- Assembled components and sub-assemblies according to written instructions, diagrams, and blueprints.
- Followed safety regulations while operating machinery in accordance with company policies and procedures.
- Trained new employees on proper use of machinery in order to meet production goals efficiently.
- Performed quality checks throughout the production process to ensure all parts met specifications.
- Cleaned work areas and equipment regularly to maintain a safe and orderly workplace environment.
- Stocked supplies needed for assembly process such as screws, nuts bolts.
- Collaborated with supervisors in order to develop strategies for improving efficiency in the assembly process.
- Maintained accurate records of production data such as quantity produced, materials used, and time taken for each task.
Warehouse Floater
Collins Aerospace Corp.
Port Charlotte, FL
02.2022 - 05.2022
- Coordinated with vendors regarding product availability and delivery schedules.
- Ensured compliance with applicable safety regulations while handling hazardous materials.
- Participated in physical inventories conducted by external auditors.
- Cleaned and maintained aisles, shelving units, and other areas of the warehouse as needed.
Loader
FedEx
Buford, GA
01.2022 - 02.2022
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Packaged, crated and loaded items safely for transport.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Assisted sorters by loading trucks with assigned packages for routes.
- Inspected merchandise for damages prior to loading onto trucks.
- Organized warehouse inventory according to product type and size.
Customer Service Representative
Circkle K
Polk City, FL
08.2020 - 02.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Associate
Boost Mobile
Port Charlotte, FL
06.2020 - 01.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to IT needs.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
Sales Associate
Marcos's Pizza
Snellville, GA
08.2018 - 03.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Floater
Steak N Shake
Snellville, GA
03.2018 - 10.2019
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
Retail Sales Associate
Family Dollar
Snellville, GA
06.2018 - 11.2018
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Demonstrated knowledge of store products and services.
CSR/Cashier
Marcos's Pizza
Lithonia, GA
08.2018 - 11.2018
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Identified customer needs and provided appropriate solutions.
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Maintained records of customer interactions, transactions, comments, and complaints.
Pressure Washing and Tire Repair
Stone Tire Services
Conyers, GA
01.2017 - 11.2017
- Adhered strictly to company policies related to safety procedures while performing repairs.
- Educated customers about the importance of regular maintenance checks for their vehicles.
- Kept abreast with emerging technologies in the automotive industry through continuing education courses.
- Checked vehicle alignment angles with laser or computerized equipment to determine necessary repairs or adjustments.
- Removed old tires from rims, installed new tires on rims, and inflated them to the proper pressure.
- Performed wheel alignments to manufacturer specifications using specialized tools.
- Inspected tires for damage and wear, measured tread depth, and rotated tires to ensure even wear.
- Dismounted tires from wheels when required by customer service requests.
- Maintained accurate records of all tire services performed including type of service rendered and cost of each service.
Social Media Manager
Live Life Homes
Snellville, GA
01.2015 - 09.2017
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Used editing and graphic design tools to create content and visuals for social channels.
- Managed the daily operations of all assigned social media accounts.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Prepared monthly calendar to manage online content across multiple platforms.
- Developed and implemented strategic social media marketing plans.
- Monitored customer comments on various social media channels and responded in a timely manner.
Sign Holder
Metro by T-Mobile
Snellville, GA
01.2017 - 04.2017
- Followed schedule assigned by management to arrive at shifts on time, communicating scheduling conflicts to achieve personal reliability.
- Stopped moving sign occasionally for periods of sustained pointing to direction of store, providing clear indication of store location.
- Assisted with special events setup and breakdown, including setting up signs for promotional activities.
Education
High School Diploma -
Smart Horizon Online Highschool
09-2024
Skills
- Barcode Scanning
- Warehouse Operations
- Fulfillment Processing
- Hazardous Material Disposal
- Order Picking
- Loading and Unloading
- Product Packaging
- Customer Service
- Material Handling
- Safety Regulations Adherence
- Pallet Jack Experience
- Teamwork and Collaboration
- Flexible Schedule
- Excellent Communication
- Able to Lift up to 70 Pounds
- Merchandise Inspections
- Punctual and Reliable
- Order Status Updating
- Shipping and Receiving
- Willing to Learn
- Physical Stamina
- Friendly and Courteous
- Product Knowledge
- Consultative Sales
- Complaint Resolution
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Reading Comprehension
- Complaint Handling
- Multi-Task Management
- Retail Marketing
- Technical Support
- Product Sales
- Adaptive Team Player
- Computer Proficiency
- Quality Assurance Controls
- Sales Closing
- Proofreading
- High-Energy Attitude
- Grammar
- Money Handling
- POS System Operations
- Phone Etiquette
- Cash Register Operation
- Professional Appearance
- Customer Assistance
- Time Management
- Upselling Strategies
- Suggestive Selling
- Sales Goal Achievement
- Positive and Professional
Certification
- Pallet Jack Certification
Languages
English
Professional
Timeline
Order Fulfillment Associate
Walmart Distribution Center
05.2023 - 02.2024
Production Assembler
Tervis
07.2022 - 09.2022
Sales And Marketing Associate
FHIA Remodeling
06.2022 - 10.2022
Warehouse Floater
Collins Aerospace Corp.
02.2022 - 05.2022
Loader
FedEx
01.2022 - 02.2022
Customer Service Representative
Circkle K
08.2020 - 02.2021
Sales Associate
Boost Mobile
06.2020 - 01.2021
Sales Associate
Marcos's Pizza
08.2018 - 03.2020
CSR/Cashier
Marcos's Pizza
08.2018 - 11.2018
Retail Sales Associate
Family Dollar
06.2018 - 11.2018
Floater
Steak N Shake
03.2018 - 10.2019
Pressure Washing and Tire Repair
Stone Tire Services
01.2017 - 11.2017
Sign Holder
Metro by T-Mobile
01.2017 - 04.2017
Social Media Manager
Live Life Homes
01.2015 - 09.2017
High School Diploma -
Smart Horizon Online Highschool
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