Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Sabria BENNERMAN

Elizabeth,NJ

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Cashier

Journey's
10.2015 - 02.2016
  • Assisting taking customer orders and providing them with the appropriate merchandise
  • Working in a fast-paced environment to maintain quality customer service.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Paraprofessional

Asun Star
06.2016 - 09.2021
  • Children ages 1-10 with special needs such as ADHD and cerebral palsy.
  • Increased parent engagement in their children''s education by participating in parent-teacher conferences and providing regular updates on student progress.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Collaborated with instructors to develop engaging lesson plans.
  • Reported on student progress, behavior, and social skills to parents.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Developed and implemented strategies to improve student engagement.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Clerical support

Williams Bail Bonds
11.2016 - 07.2018
  • Assisted with incoming calls from customers, faxed and copied documents as needed
  • Entering data in the appropriate software, provided customer service as needed to assure they where accommodated.

CNA

Bayada Home Health
05.2018 - 02.2020
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Delivered high-quality care to all different types of patients in the hospital facility.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Reduced patient stress levels through effective communication and active listening skills.

Medical Receptionist

Planned Parenthood
05.2020 - 07.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

PCA

VCU Health
03.2022 - 09.2023
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Documented patient information and care activities in electronic health record.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Patient Service Representative

Newark Community Health Centers
10.2023 - Current
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Facilitated communication between patients and various departments and staff.
  • Balanced deposits and credit card payments each day.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Resolved customer complaints using established follow-up procedures.
  • Engaged with patients to provide critical information.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.

Education

High School Diploma -

Elizabeth high school
06.2018

Skills

  • Communication
  • Organization
  • Fast learner and team player
  • Microsoft word
  • Fax machine
  • Multi-tasking
  • Resolving Problems
  • Family Assistance
  • Eligibility Determination
  • Records Management
  • Punctual and Hardworking
  • Communicating to Patients and Families
  • Payment Collection
  • Complaint Investigation
  • Database Search and Data Entry Skills
  • Medical insurance
  • Vital Statistics Documentation
  • Calm and Effective Under Pressure
  • Providing Information and Resources
  • Outbound Calling
  • HIPAA Compliance
  • Conflict Resolution
  • Attention to Detail
  • Appointment Scheduling
  • Patient Intake
  • Caring and Empathetic
  • Risk Management Assessment
  • Gathering Information from Patients
  • Payment Calculation
  • Medicaid
  • Data entry proficiency
  • Insurance Verification

Activities

I often volunteer at Isaiah house which is a family shelter my passion is to assist people and provide them with the help that is needed to live a productive life.

Timeline

Patient Service Representative

Newark Community Health Centers
10.2023 - Current

PCA

VCU Health
03.2022 - 09.2023

Medical Receptionist

Planned Parenthood
05.2020 - 07.2021

CNA

Bayada Home Health
05.2018 - 02.2020

Clerical support

Williams Bail Bonds
11.2016 - 07.2018

Paraprofessional

Asun Star
06.2016 - 09.2021

Cashier

Journey's
10.2015 - 02.2016

High School Diploma -

Elizabeth high school

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Sabria BENNERMAN