Sabrin Othman
Lakewood,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Panel Management Representative
MetLife Legal Plans
Cleveland, OH
11.2021 - 10.2024
- Analyzed customer feedback data and identified areas for improvement in the management system.
- Provided guidance and support to staff members on issues related to the management system.
- Organized training sessions for onboarding and contracted attorneys new policies, processes, and systems related to the MetLife Legal Plan.
- Ensured that corrective action plans were implemented in response to any complaints or client inquiries or issues found during audits or reviews.
- Collaborated with various departments such as client service center, panel department, operations, finance., to resolve any inquiries for successful implementation of projects.
Account Manager
MetLife Legal Plans
Cleveland, OH
11.2021 - 03.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
Director of Advocacy
Yemeni American Merchant Association
Brooklyn, NY
08.2019 - 11.2021
- Developed and implemented advocacy initiatives to advance organizational objectives.
- Cultivated relationships with key stakeholders, such as legislators, government officials, and community organizations.
- Planned and coordinated events to promote awareness of advocacy issues.
- Formulated strategies for legislative campaigns and grassroots organizing activities.
Education
Bachelor of Science - Economics
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2019
Skills
- Customer Relations
- Process Improvement
- Account Management
- Complaint Management
- Project Management
Languages
are
Native/ Bilingual
Timeline
Panel Management Representative
MetLife Legal Plans
11.2021 - 10.2024
Account Manager
MetLife Legal Plans
11.2021 - 03.2024
Director of Advocacy
Yemeni American Merchant Association
08.2019 - 11.2021
Bachelor of Science - Economics
John Jay College of Criminal Justice of The City University of New York
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