Sabrina Adams
Montego Bay,St. James
Summary
Ready to offer exceptional leadership and planning abilities to take on the new role setting. Demonstrated expertise in cultivating and managing exceptional teams capable of meeting and exceeding demanding targets. Motivated individual with demonstrated knowledge of University best practices and operations. Proven skills in enhancing productivity and efficiency and with forward-thinking leadership. Bringing over 7 years of work experience in field of coordinating and supervising and ready to take on challenging, growth-oriented role with the University of the West Indies.
Overview
8
8
years of professional experience
Work History
Managing Director
Seaview Carwash And Sports Bar Limited
Montego-Bay, St. James
12.2016 - 07.2019
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Partnered with vendors and suppliers to effectively manage and budget for inventory.
- Managed daily operationsof the carwash , orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Managed financial operations, payroll and accounting processes.
Customer Service Representative Supervisor
Acs A Xerox Company
Montego-Bay, St. James
10.2013 - 12.2015
- Prepared daily reports to assist business leaders with key decision making and strategic operational planning
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Organized team meetings for 18 associates once every week and coordinated availability of conference rooms for participants
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Communicated corporate objectives to team through regular correspondence and scheduled status updates; through email alerts
- Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities
Customer Care Representative
ACS A Xerox Company
Montego-Bay, St. James
07.2011 - 10.2013
- Coordinated timely responses to online customer communication and researched complex issues.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Entered customer interaction details in client's customer software to track requests, document problems and record solutions offered.
Education
High School Diploma - undefined
Montego Bay High School
Montego Bay, St. James Parish2009
Cape - Business Administration
Montego Bay Community College
Montego Bay, St. James Parish2011
Bachelor of Science - Management Studies
The University of the West Indies (Western Jamaica Campus)
Montego Bay, St. James Parish2019
Skills
- Problem solving skills
- Staff management
- Budgeting
- Business administration
- File and data retrieval systems
- Document management
- Team leadership
- Computer proficient
- MS Office proficiency
- Good listening skills
- Quick learner
Timeline
Managing Director
Seaview Carwash And Sports Bar Limited
12.2016 - 07.2019
Customer Service Representative Supervisor
Acs A Xerox Company
10.2013 - 12.2015
Customer Care Representative
ACS A Xerox Company
07.2011 - 10.2013
High School Diploma - undefined
Montego Bay High School
Cape - Business Administration
Montego Bay Community College
Bachelor of Science - Management Studies
The University of the West Indies (Western Jamaica Campus)
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