Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Ajax

Gainesville,FL

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments, with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

A Simply Unforgetable Party Shop
03.2017 - 08.2024
  • Managed and operated cash registers efficiently, ensuring accurate transactions, processing refunds and/or exchanges, reconciling cash drawers at the start and end of each shift, accounting for errors and resolving discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Quoted, generated, and processed customer orders for special orders, custom bows, and balloon arrangements to meet specifications for various occasions.

Floral and Gift Center Specialist

The Fresh Market
02.2016 - 10.2017
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
  • Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements and gift baskets.
  • Trained staff on proper techniques in arranging flowers and gift baskets.
  • Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
  • Inventoried plants, floral accessories, gift center products and supplies, ordering product according to need and seasonal projections.
  • Enhanced customer satisfaction by providing personalized floral recommendations and assistance.
  • Streamlined inventory management for increased efficiency in the floral department.
  • Demonstrated exceptional attention to detail when creating custom orders, delivering precise results according to client specifications.
  • Prioritized time management effectively while juggling multiple tasks simultaneously under tight deadlines.
  • Managed budget constraints to create cost-effective yet beautiful arrangements without sacrificing quality or aesthetic appeal.
  • Increased sales through effective merchandising and attractive displays, showcasing seasonal offerings.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Quoted, generated, and processed customer floral and/or gift basket orders to meet specifications for various occasions such as weddings, funerals, and holidays
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.

Coffee and Candy Specialist

The Fresh Market
03.2015 - 02.2016
  • Inventoried and ordered product according to store needs and projected sales.
  • Operated commercial coffee brewers to provide samples and fresh coffee for customers.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Created large candy displays to showcase seasonal and promotional products.
  • Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
  • Answered customer questions and provided detailed product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

Assistant Front End Manager

The Fresh Market
05.2014 - 03.2015
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
  • Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
  • Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
  • Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
  • Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
  • Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
  • Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Assisted customers with returns, refunds and resolving transaction issues.

Assistant Store Manager

A Simply Unforgetable Party Shop
02.2011 - 05.2014
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Processed refunds and exchanges in accordance with company policy.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Quoted, generated, and processed custom balloon arrangements, custom bows, and special orders for customer to meet specifications for various occasions.

Sales Associate

Party City
01.2009 - 02.2011


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Trained new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Quoted, generated, and processed customer orders for custom balloon orders and arrangements.

Sales Associate

Factory Card and Party Outlet
12.2006 - 01.2009
  • Trained team members on cash register operation, cash handling, restocking merchandise, and end of day tasks.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked shelves to match planogram images and instructions.
  • Quoted, generated, and processed custom balloon orders and arrangements for customers.

Education

High School Diploma -

F. W. Buchholz High School
Gainesville, FL
06.2007

Skills

    Customer Service and Engagement

    Problem-Solving

    Hiring and Training

    Retail Operations

    Inventory Control

    Upselling and Cross Selling

    Training and Team Management

    Strategic Merchandising

    Transaction Processing

    Work Planning and Prioritization

    Attention to Detail

Timeline

Assistant Store Manager

A Simply Unforgetable Party Shop
03.2017 - 08.2024

Floral and Gift Center Specialist

The Fresh Market
02.2016 - 10.2017

Coffee and Candy Specialist

The Fresh Market
03.2015 - 02.2016

Assistant Front End Manager

The Fresh Market
05.2014 - 03.2015

Assistant Store Manager

A Simply Unforgetable Party Shop
02.2011 - 05.2014

Sales Associate

Party City
01.2009 - 02.2011

Sales Associate

Factory Card and Party Outlet
12.2006 - 01.2009

High School Diploma -

F. W. Buchholz High School

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Sabrina Ajax