SABRINA A.K GUYER
Healthcare industry
Mountainview,HI
Summary
Experienced medical professional specializing in electronic health records management and patient communication at Big Island Pain Center. Demonstrated success in improving patient satisfaction through efficient appointment scheduling and attention to detail. Skilled in navigating complex medical environments while ensuring compliance with HIPAA regulations.
Overview
19
19
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Big Island Pain Center
Hilo
05.2024 - Current
- Executed daily front desk operations while greeting patients with professionalism.
- Coordinated patient flow and scheduled appointments to maximize efficiency.
- Maintained patient records using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly.
- Verified insurance information and processed patient registrations accurately.
- Managed medical supply inventory to ensure availability for staff.
- Provided excellent customer service to enhance patient satisfaction consistently.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Assisted healthcare providers with patient examinations and medical procedures.
- Maintained accurate patient records using electronic health record systems.
- Conducted routine laboratory tests and prepared specimens for analysis.
- Collected vital signs and documented patient information for medical history.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Health Technician
University Health Partners Hawaii Keiki Program
Hilo, Hawaii
02.2022 - 05.2024
- Using updated covid 19 Guidelines the duties included keeping a safe and sterile room, take vitals, monitor for signs and symptoms, test students Upon approval by parent/guardian, document in charts, send out emails, make calls for Contact tracing of possible exposures, report to RN supervisor, report to school Administration.
- Mandatory vaccination, Physical, and TB tracking, Vision, Hearing, and Dental Screenings, Staff education in numerous public schools for CPR with AED, Narcan,EPI pen,Inhaler, Valtoco (Anaphylaxis) administration, and Seizure protocol.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Assisted physicians in diagnosis and treatment of patients.
- Evaluated patient histories and medical records for accuracy and completeness.
- Cleaned and sterilized instruments, equipment and surfaces.
Medical Administration Receptionist
Hawaii Radiologics
08.2020 - 11.2021
- Answer phones, fax, email, request x-ray orders and other authorizations, schedule walk in patients, purge incoming faxes by modality to be scheduled, route incoming fax to assigned scheduler, reminder appointment calls, accept payments made by cash, check or credit card, Balance cash drawer at end of shift and lock in safe, report discrepancies to the supervisor, keep a clean and tidy work space and waiting area.
Activities Lead
Hawaii Island Adult Daycare
01.2020 - 08.2020
- Provide assistance to clients in completing activities of daily living, perform accurate Handwritten documentation for care provided, provide companionship for participants, Assist to bathroom, help with eating and grooming, exercise, memory recollection Activities, crafts for facility and take home, report changes to licensed nurse.
Nurse Assistant
Mastercare Home Health Agency
03.2017 - 10.2019
- Provide assistance to clients in completing activities of daily living, perform accurate Handwritten documentation for care provided, provide companionship for clients in Home care setting, as well as end of life, assist with medication management, Communicate changes in condition to licensed nurse.
Certified Nurse Assistant
Regency Hilo Nursing and Rehabilitation Facility
08.2015 - 09.2016
- Obtain and communicate vital signs to charge nurse, including recognizing abnormal vital signs, provide assistance to residents in completing activities of daily living including bed mobility, toileting, transfers, eating, and bathing, performing accurate electronic documentation for care provided, assist licensed nurse in performing nursing procedures like wound care, Gtube cleaning, Picc line care, colostomy care, JP tube care, I & O recording, discharging i.v, perform other duties as assigned by the licensed nurse.
Certified Nurse Assistant
Hilo Medical Center
05.2007 - 09.2015
- Obtain and communicate vital signs to charge nurse, including recognizing abnormal vital signs, provide assistance to residents in completing activities of daily living including bed mobility, toileting, transfers, eating, and bathing, performing accurate electronic documentation for care provided, assist licensed nurse in performing nursing procedures like wound care, Gtube cleaning, Picc line care, colostomy care, JP tube care, I & O recording, discharging i.v, perform other duties as assigned by the licensed nurse.
Education
Certificate - Nurse Assistant
American Red Cross
Hilo, HI05-2005
Diploma -
Waiakea High School
Hilo, HawaiiSkills
- Electronic health records management
- Appointment scheduling and verification
- Patient registration and communication
- Medical terminology expertise
- Attention to detail
- Microsoft office
- Electronic medical records
REFERENCE
- Bernard, Kuheana, BSN RN, CDON, kuheana@Gmail.com, 808-896-9105
- Amy, Macbeth, Imaging Supervisor, 708-528-0942
- Pamela, Modjeska-Carvalho, RN, 808-345-3401
- Tina, Morales, Complex Supervisor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist/Medical Assistant
Big Island Pain Center
05.2024 - Current
Health Technician
University Health Partners Hawaii Keiki Program
02.2022 - 05.2024
Medical Administration Receptionist
Hawaii Radiologics
08.2020 - 11.2021
Activities Lead
Hawaii Island Adult Daycare
01.2020 - 08.2020
Nurse Assistant
Mastercare Home Health Agency
03.2017 - 10.2019
Certified Nurse Assistant
Regency Hilo Nursing and Rehabilitation Facility
08.2015 - 09.2016
Certified Nurse Assistant
Hilo Medical Center
05.2007 - 09.2015
Certificate - Nurse Assistant
American Red Cross
Diploma -
Waiakea High School