Sabrina Alderman
Washington
Summary
Experienced and friendly Reservation Agent with a proven ability to effectively interact with guests of diverse ages, backgrounds, and interests over the telephone. Demonstrates a service-oriented mindset, projecting a warm and caring attitude while ensuring efficiency and maximizing revenue. Possesses two years of experience in sales and customer service, skilled in providing exceptional service and creating positive experiences for guests.
Overview
8
8
years of professional experience
Work History
Reservation Agent
National Park Reservations
02.2024 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Handled billing information over phone.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Service Reservation Specialist
PetSmart
09.2022 - Current
- Handle up to 80 inbound calls daily, ensuring a consistently high level of proficiency in a fast-paced environment.
- Furnish details about our PetSmart services, encompassing the Pets Hotel, Grooming Salon, and Pet Training offerings.
- Coordinate appointments and secure reservations, concurrently monitoring schedule availability across PetSmart stores in the United States and Canada.
- Promote and sell extra services with the aim of boosting company revenue.
- Conduct weekly meetings with new hires to verify their compliance with company standards and meet performance expectations.
- Sustain outstanding customer service standards while ensuring an efficient call handling time to maximize productivity.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Streamlined booking processes for increased accuracy and reduced wait times.
Property Manager
Cornell Property
02.2017 - 09.2022
- Draft tenant rental agreements and contracts in accordance with state laws.
- Evaluate market rates and execute adjustments to rental rates, whether increasing or decreasing.
- Maintain communication with all tenants and collaborate with multiple companies to ensure the properties are well-maintained and operational.
- Oversee all financial aspects, including handling invoices, utilities, insurance, work orders, rent checks, and taxes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Education
Diploma -
HEMET HIGH SCHOOL
2007
Skills
- Time Management
- Multi-Task with Several Databases
- Experienced Peer Coach
- Oversight of New Hires
- Excel in all Metrics Required
- Proficient in multitasking
- Technologically adept
- Strong communicator
- Highly organized
- Team-oriented
Timeline
Reservation Agent
National Park Reservations
02.2024 - Current
Service Reservation Specialist
PetSmart
09.2022 - Current
Property Manager
Cornell Property
02.2017 - 09.2022
Diploma -
HEMET HIGH SCHOOL
Similar Profiles
Oswald J Novas JrOswald J Novas Jr
Law Enforcement Park Ranger (Marine Patrol) GL9, 2 at National Park Service, Biscayne National ParkLaw Enforcement Park Ranger (Marine Patrol) GL9, 2 at National Park Service, Biscayne National Park
Michael DouglassMichael Douglass
Gardener at National Park Service; National Capital RegionGardener at National Park Service; National Capital Region
Anna DingmanAnna Dingman
Sustainability & Environmental Program Manager at Xanterra Travel Collection – Mount Rushmore National Memorial & Rocky Mountain National ParkSustainability & Environmental Program Manager at Xanterra Travel Collection – Mount Rushmore National Memorial & Rocky Mountain National Park
Lona TrombleyLona Trombley
Police Officer at St George CityPolice Officer at St George City
Michelle DoMichelle Do
Server at 54 RestaurantServer at 54 Restaurant