Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sabrina Alegria

TX

Summary

Hospitality professional committed to understanding all areas of hotel communications and functions while leading a team to provide the highest quality and service. Hardworking, well rounded, and detail oriented with strong interpersonal skills. Devoted to giving every guest a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Opening Housekeeping Manager

White Lodging Hotels - Kimpton Santo
San Antonio, Texas
06.2024 - Current
  • Lead housekeeping team by implementing standard procedures and following WLW processes.
  • Create associate incentives and activities to empower the team and provide coaching
  • Collaborated with our opening construction company to ensure guest room readiness
  • Ensure impeccable cleanliness standards by inspecting all rooms prior to soft opening and working with our supervisors to coach attention to detail
  • Managed our opening productivity and forecast to adhere to end of year goals
  • Lead laundry department development and ensured all equipment went through proper PM prior to continued use
  • Maintained a cleanliness score above 95 throughout first three months of opening
  • Gained top 5 recognition for hotel cleanliness within the IHG/Kimpton brand

Housekeeping Manager

Omni Dallas Hotel
Dallas, TX
01.2023 - 06.2024
  • Directs the operations of housekeeping and laundry.
  • Abide by high standard cleaning protocols to provide excellent service to guests.
  • Supports the front office and guest services when necessary and acts as Manager on Duty when required.
  • Coordinate with additional departments to ensure guest requests and standards are met.
  • Ensure compliance with health and safety regulations.
  • Inspect high level guest rooms and public spaces to ensure cleanliness standards are met.
  • Create employee recognition programs and incentives to drive productivity and overall department morale.
  • Attend forecast meetings in preparation for staffing, ordering, and detailing.
  • Lead and scheduled 80+ associates.
  • Manage budget and maintain inventory for housekeeping and laundry.
  • Collaborates with various vendors to continuously improve our guest experience.
  • Lead our CARE program and designated VIP rooms, increasing our cleanliness scores from 86 to 90+.

Rooms Controller

Westin Dallas Park Central
Dallas, TX
12.2021 - 01.2023
  • Monitored inventory, reservations, and corporate accounts
  • Detailed all rooming lists for groups to ensure correct billing, concessions, commission, and suite assignments were correct.
  • Presented and finalized Business Traveler Contracts for local corporate accounts.
  • Ran proper reports to detail reservation tracking, cancellations, pickup, and overall production of ADR and occupancy.

Front Office Supervisor

Westin DFW Airport
Dallas, TX
03.2021 - 12.2021
  • Led the front desk team in operations by creating a new hire packet for a team of 14 agents.
  • Created an SOP for processing distressed airline members.
  • Consistently monitored front desk productivity, processed third party reservations, tracked guests packages, and ran appropriate reports for each shift.
  • Initiated incentive competitions for the front desk to promote higher guests engagement and elite appreciation.

Education

Bachelor of Fine Arts: Theater Arts Management -

Texas Wesleyan University
05.2020

Skills

  • Excellent Customer Service/Communication
  • Great leadership skills
  • Intermediate knowledge in Excel and Word
  • Intermediate knowledge in Opera, Lightspeed, Alice, Kipsu, Micros, Synergy and SQL Reports
  • Some knowledge in CI/TY, MARSHA, Galaxy and OneYield
  • Crystal Reports

Languages

Spanish
Professional

References

  • Rumit Purohit, Omni Hotels & Resorts - Director of Housekeeping, (909) 238-1313
  • John Studds, HEI Hotels & Resorts - Director of Operations, (571) 217-0829
  • Hichem Khayati, Omni Hotels & Resorts - Guest Services Manager, (325) 370-6448

Timeline

Opening Housekeeping Manager

White Lodging Hotels - Kimpton Santo
06.2024 - Current

Housekeeping Manager

Omni Dallas Hotel
01.2023 - 06.2024

Rooms Controller

Westin Dallas Park Central
12.2021 - 01.2023

Front Office Supervisor

Westin DFW Airport
03.2021 - 12.2021

Bachelor of Fine Arts: Theater Arts Management -

Texas Wesleyan University

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Sabrina Alegria