Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Allee

Sabrina Allee

San Antonio,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.

Overview

5
5
years of professional experience

Work History

Social Media Assistant

IBEX Global
08.2022 - Current
  • Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
  • Created engaging content to keep social media channels updated and on brand.
  • Reported social media performances and engaged with digital communities to build positive regard for company.
  • Maintained company's online social presence and created branded communications for social media campaigns.

Sales Chat Agent

One Touch Direct
06.2022 - 08.2022
  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.

Bartender

Junction City Saloon
11.2020 - 03.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Personal Shopper

Walmart
09.2017 - 08.2020
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Education

High School Diploma -

Thunder Basin High School
Gillette, WY
04.2020

Skills

  • Critical Thinking
  • Digital Marketing
  • Virtual Communities
  • Calendar Management
  • Order Fulfillment
  • Staff Training
  • Personal Shopping
  • Product Knowledge
  • Patron Rapport
  • Error Identification
  • Attending Multiple Customers
  • Cash Register Operation

Timeline

Social Media Assistant

IBEX Global
08.2022 - Current

Sales Chat Agent

One Touch Direct
06.2022 - 08.2022

Bartender

Junction City Saloon
11.2020 - 03.2022

Personal Shopper

Walmart
09.2017 - 08.2020

High School Diploma -

Thunder Basin High School

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Sabrina Allee