Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
Generic

Sabrina Anderson

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, also a Detail-oriented Property Claims Adjuster with 3 years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Property and Desk Claims Adjuster

Eberls Claim Service/State Farm
09.2020 - 07.2023
  • Made initial contact with policy holders and set up appointments
  • Meet with policy holder, contractors at loss location to access damages
  • Investigated, determined coverage of loss and adjusts all elements of Property Loss claims
  • Uploaded Photos of Loss property to Offline tool
  • Wrote estimates using Xactimate and documented all activity associated to the claim using ECS and SOL
  • Negotiated Settlements
  • Was called upon for catastrophe duty, For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location
  • Worked Desk from home on some CAT events
  • Answering multiple phone calls from policy holders regarding their claims status and also made out going calls to contractors, policy holders and mitigation companies
  • Conducted reviews of Supplements to determine financial decision on damages
  • Investigates, determines coverage of loss and adjusts all elements of assigned Property Loss claims
  • Worked hurricanes ZETA, DELTA LAURA, IDALIA, SALLY, and more
  • Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible
  • May work with network contractors in the appraisal process
  • This was a remote from home and in person position
  • This territory covered Lake Charles, New Orleans, Mississippi, Florida, Indiana, Fort Worth, Georgia, Pennsylvania, Texas
  • Creates and manages timely, clear and accurate documentation and work flow throughout the life of a claim in accordance with the Standard Operating Procedures
  • Use estimating software to establish indemnity values of claimed damages
  • Reviewed documents to develop damage estimates in XACTIMATE
  • Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information)
  • Identifies exposures and establishes reserves on assigned claim files
  • And maintain professional and technical knowledge through continuing company provided industry best education
  • Working knowledge of Microsoft Word, Excel, and Outlook.

Insurance Representative

The Go Solutions TX
05.2020 - 10.2020
  • Provided administrative support to account team members on client matters, including renewal activities, certificates, special projects, insurer requests, and other needed tasks
  • Verified phone numbers, addresses and email addresses with each customer contact and update customer information
  • Utilize Windows-based and proprietary billing applications to process inquires
  • Fostered strong relationships with our customers to maintain a high level of client retention and product loyalty
  • Completed Accord forms and DocuSign applications
  • Contacted mortgage companies to ensure payments have been sent
  • Followed up on cancellation, endorsements and other misc
  • Items
  • Performed administrative tasks, such as completing paperwork, answering phone calls, filing, maintaining records and handling policy renewals daily
  • Provided quality support service through a one-call resolution to establish a long-term customer relationship
  • Utilize Windows-based, intranet-based, and proprietary billing applications to process customer policy information.

Premier Support Consultant

AT&T
04.2018 - 05.2020
  • Take customer service calls ranging from billing and payments to plan changes and upgrades
  • While offering solutions and resolve issues, transitioned each call to a sales opportunity; while working to meet daily and monthly sales goals to earn additional monthly incentives
  • Have a consultative approach to customers' needs while delivering personalized recommendations of AT&T products and services
  • Resolved customer complaints and concerns with strong verbal and negotiation skills
  • Navigated in between multiple systems at once to service the customer's needs.

Onsite and WAH Technical Support Representative

Asurion
02.2017 - 04.2018
  • Provided assistance with activating replacement devices, assisting customers with restoring content on their devices, troubleshooting, access customer accounts to provide specific information to customer
  • Offered effective and friendly support for customer devices
  • Displayed courtesy and strong interpersonal skills with all customer interactions
  • Maintained composure and patience when dealing with a difficult customer
  • Resolved customer complaints and concerns with strong verbal and negotiation skills
  • Inform clients regarding the estimated time required to analyze the problem
  • Processed inbound and outbound technical support calls closing an average of 60 calls daily (20% above quota)
  • Handled multiple chats while providing excellent customer care
  • Contributed thorough advisement and problem resolution to build and maintain good rapport with customers
  • Performed incident troubleshooting and documented case histories for all client application issues
  • Developed customized information solutions for customer's technical support needs
  • Researched technical issues and coordinated with QA, Development, Product Management, Sales, and IT to resolve problems.

Senior Position, Manager

America's Best Contacts and Eye Glasses
04.2015 - 02.2017
  • Manage Eyeglasses and Contacts
  • Fit patients
  • Tell team what task to complete
  • Served as an optician; filled 40 prescriptions daily, cleaned eye glass frames and glasses, fixed and repaired approximately 100 damaged eye glass frames; resulted in those customers leaving satisfied, seeing clearly, and fitted properly
  • Open and closing of store
  • Preparing employee schedules
  • Counting money drawer and all store revenue
  • Completing end of night closing paperwork.

Pilot Catastrophe

06.2010 - 04.2014
  • Served as an insurance claims representative during the aftermath of Hurricanes Katrina, Ivan, Irene, Issac, and Sandy; processed thousands of insurance claims monthly, answered 50 incoming and outgoing calls daily, multi-tasked typed correspondence, assisted in filing papers and maintaining logs, managed email and mail distribution, provided office support for senior level management, monitored inventory and supplies, and worked in a fast-pace environment under extreme pressure.

Education

GED -

Williamson High School
Mobile, AL

Skills

  • Customer service
  • Office support
  • Excel
  • Microsoft Office
  • Time Management
  • Filing
  • Management
  • Inventory
  • Technical Support
  • Troubleshooting
  • Insurance Verification
  • Negotiation
  • Help Desk
  • Computer Networking
  • IOS
  • Software Troubleshooting
  • Operating Systems
  • Workers' Compensation
  • Optician/FIC Certified
  • Clerical/Office
  • Multi-tasking
  • Quality Control
  • MS Office
  • Attention to Detail
  • Records and Information Management
  • Clear Written and Verbal Communication
  • Basics of Business
  • Proficiency and Effectiveness in Writing
  • Data Entry Management
  • Microsoft Word
  • Powerpoint
  • Microsoft Outlook
  • Microsoft Exchange
  • Microsoft Windows
  • Computer Skills
  • Xactimate
  • StateFarm Property Certification
  • Texas All Lines Adjuster
  • DocuSign
  • Microsoft Windows Server
  • Linux
  • Sales
  • Operating systems
  • Microsoft Access
  • Computer networking
  • Technical support
  • Help desk
  • Clerical experience
  • Quality assurance
  • Research
  • Windows
  • Typing
  • Cash handling
  • Insurance Policy Coverage Knowledge
  • Claims Processing
  • Casualty and Property Loss
  • Risk Assessment
  • Underwriting Knowledge
  • Familiar With Fraud Statutes
  • Legal Proceedings Knowledge
  • Policy Investigations
  • Paperwork Processing
  • Account Updating
  • Data Entry
  • Complaint Resolution
  • Call Management
  • Consultative Sales
  • Credit Adjustments
  • Customer RMA Management
  • Proofreading
  • Microsoft PowerPoint
  • Warranty Service
  • Office Equipment Proficiency
  • Record Preparation
  • Service Standard Compliance
  • Customer Service
  • Order Fulfillment
  • Quality Assurance Controls
  • Recordkeeping Strengths
  • Problem Resolution
  • Spreadsheets

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 10 in the development of Office projects.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Certification

Property & Casualty License

Personal Information

Willing To Relocate: Anywhere

Timeline

Field Property and Desk Claims Adjuster

Eberls Claim Service/State Farm
09.2020 - 07.2023

Insurance Representative

The Go Solutions TX
05.2020 - 10.2020

Premier Support Consultant

AT&T
04.2018 - 05.2020

Onsite and WAH Technical Support Representative

Asurion
02.2017 - 04.2018

Senior Position, Manager

America's Best Contacts and Eye Glasses
04.2015 - 02.2017

Pilot Catastrophe

06.2010 - 04.2014

GED -

Williamson High School

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Sabrina Anderson