Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sabrina Anderson

Auburn,MA

Summary

To utilize my customer service skills in a environment that offers challenging opportunities and career growth. I would like to find a company that will benefit from my experience and will assist me with my professional growth. I can accept without limitation the challenges and goals presented to me individually and also in a team working atmosphere. I continuously demonstrate the behaviors that foster open communication and positive attitudes.

Overview

13
13
years of professional experience

Work History

Multi-Unit Team Leader

H&R Block
Worcester, MA
10.2018 - 04.2025
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Prepared bank deposits with accompanying paperwork.

Operations Administrative Assistant

H&R Block
Worcester, MA
06.2019 - 12.2024
  • Assisted with onboarding new employees, verifying employment documents and entering information into HR system.
  • Ensured compliance with organizational policies related to operations management activities.
  • Organized and tracked inventory levels of office supplies and equipment.

Customer Service Representative

H&R Block
Worcester, MA
01.2012 - 04.2017
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw cash handling procedures to ensure accuracy of transactions.
  • Prepared bank deposits with accompanying paperwork.

Education

High School Diploma -

Dedham High School
Dedham, MA
05-1998

Skills

  • Clear communication
  • Team leadership
  • Appointment scheduling
  • Multitasking and organization
  • Money handling and bank deposits
  • Empathy and patience
  • Professional telephone demeanor
  • Team building
  • Effective communication
  • Computer skills
  • Problem resolution
  • Active listening
  • Performance evaluations
  • Employee onboarding
  • MS office

References

References available upon request.

Timeline

Operations Administrative Assistant

H&R Block
06.2019 - 12.2024

Multi-Unit Team Leader

H&R Block
10.2018 - 04.2025

Customer Service Representative

H&R Block
01.2012 - 04.2017

High School Diploma -

Dedham High School

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