Sabrina Angus
Chillicothe,OH
Summary
Accomplished operations management professional bringing over 5 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.
Organized simultaneous office functions and direct administrative personnel to meet needs of various supply professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Industrious Supply Chain Supervisor skilled in leading and training staff members to achieve high performance. Talent in conducting performance evaluations and implementing continuous improvement strategies to promote organizational success. Excellent communicator with logistics coordination expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Dr. Mark A. Conner Family Dentistry
Chillicothe, OH
02.2021 - Current
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Created memoranda and documents to relay important information to staff.
- Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
- Coordinated patient treatment plan changes and relayed updated plans to various staff members assigned to patients.
- Processed pre-determination of benefits new treatment plan information and specialty referrals in Dentrix database.
- Created, updated and maintained dental records for each patient at each scheduled appointment
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Entered procedure codes and diagnosis codes into medical/dental billing software.
- Pulled charts and prepared for hygienist and doctor assessment.
- Oversaw office records and maintained strict document control.
- Managed appointments, registrations and patient relations in busy dental office.
- Aided with prescription refill requests.
- Reviewed and sent dental records to other dentist/specialists/providers upon request.
- Verified benefits and worked with insurance companies to obtain payments.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Trained all new employees on records management system.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Coordinated luncheons with Dental Sales Representatives.
Expanded Functions Dental Assistant
Comfort Dental
Circleville, OH
03.2019 - 12.2021
- Assisted dentist in management of dental emergencies with prompt patient scheduling and surgical support.
- Applied fluoride varnish and sealants.
- Took 60 x-rays per week.
- Assisted in administering nitrous oxide.
- Sterilized trays, instruments and surfaces for clean dental office setting and patient safety.
- Assisted in coronal polishing.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Restored teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crown/bridge procedures, casts and impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared patient X-rays and images for review by dentist.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Office Manager
Dr. Gary Shue
Circleville, OH
05.2015 - 08.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of dental staff
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for office database.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments dental patients
- Developed standard operating procedures for all employees.
- Oversaw work processes and performed quality control tasks to increase collections and reduce production times.
- Sourced vendors for special project needs and negotiated contracts.
- Compared vendor prices and negotiated for optimal savings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for office
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Assisted with regulatory issues such as compliance.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting and financial reporting.
- Developed and maintained electronic record management systems to analyze and process data.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget.
- Managed 10 employees with various personalities and from different cultures for dental practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Recommended ways to reduce overhead and cut printing costs, effectively reducing practice overhead
Education
No Degree - Dental Assisting
Ohio State University EFDA Program
Columbus, OHSupply Chain Management Specialty - Supply Chain/Industrial
Sinclair Community College
Dayton, OH05.2020
Skills
- Demographics Information
- Clerical Support
- Encryption Software
- Patient Relations
- Supervising Investigations
- Reading Comprehension
- Benefits Verifications
- Report Preparation and Analysis
- Staff Meetings
- Operational Requirements
- Office Management
- Critical Thinking
- Compassionate Communication
- Staff Training
- Office Supplies and Inventory
- Patient Information Collection
- Team Management
- Computerized Time Management Systems
- Reminder Calls
- Patient Data Management Systems
- Online Systems
- Complex Problem-Solving
- Operational Efficiency
- Document Organization
- Collecting Intake Information
- Status Updates
- Invoice Statements
- Inquiry Requests
- Payroll Administration
- Timely Processing
- Admissions Processes
- Data Input
- Reviewing Patient Information
- Organizing Service Schedules
- Accounts Payable and Accounts Receivable
- Business Correspondence
- Microsoft Access
- Case Management Software
- Answering Questions
- Team Goals
- Diagnostic Evaluation
- Correcting Submissions
- Call Transfers
- Dental Billing and Coding
- Workflow Processes
- Accurate Recordkeeping
- New Hire Orientation
- Monthly Inventory
- Information Updates
- Patient Greeting
- Leadership and Change Management
- Friendly and Relatable
- Direct Patient Care
- Office Equipment Management
- Database Maintenance
- Microsoft Excel
- Microsoft Word
- Employee Motivation
- Confidence and Drive
- Standards Compliance
- Deductible Collection
- Quality Patient Care
- Medical Histories and Vital Statistics
- Administration and Operations
- Examination Scheduling
- Delegation and Work Assignment
- Healthcare Terminology
- Mail and Package Distribution
- Occlusal Registrations
- Disinfection and Sterilization
- Taking Medical and Dental Histories
- Infection Control Procedures
- Administrative Duties
- Advising Patients
- Advising and Educating Patients
- Preliminary Impressions
- Oral Hygiene Techniques
- Treatment Room Preparation
- Patient Care Standards
- Postoperative Care Instructions
- Nitrous Oxide
- Active Listening
- Emergency Dental Care
- Oral Health Assessments
- Instrument Tray Preparation
- Dental Impressions
- Implant Restoration
- Procedure Support
- Rapport Development
- Postoperative Evaluations
- Digital Radiographs
- Sealant Application
- Logistical Planning
- Dental Supply Inventory
- Emergency Situations
- Compliance Training
- Adding Fluids
- Surgical Extractions
- Temporary Restorations
- Fluoride Treatments
- Radiation Protection
- Individualized Care Plans
- Universal Precautions
- Placing Crowns
- Space Maintainers
- Team Meetings
- Customer Satisfaction
- Preventive Maintenance
- Dental Prosthetics
- Restorative Procedures
- Swelling Detection
- Chairside Economical Restoration of Esthetic Ceramics (CEREC)
- Appointment Setting
- Prosthodontic Appliances
- Restorative Materials
- Anatomical Landmark Reading
- Henry Schein Dentrix
- Social Perceptiveness
- Paralleling Techniques
- Pulp Capping
- Data Verification
- Autoclave Operation
- Reviewing Patient Histories
- Patient Records Gathering
- Personable Communication
- Patterson EagleSoft
- Payment Collection
- Adjunct Therapy
- Oral Surgery
- Appliance Fitting and Adjustment
- Kodak SOFTDENT
- Dental Billing
- Denture Adjustment
- Office Procedures
- Inventory Replenishment
- Addressing Patient Inquiries
- Dental Staff Support
- Crown and Bridge Construction
Certification
- Excellence in Customer Service Certification, 2020
- Licensed EFDA - 24 Years
- CPR Certified -22 Years
- Certified Nitrous Oxide Monitoring - 10 years
Timeline
Medical Office Coordinator
Dr. Mark A. Conner Family Dentistry
02.2021 - Current
Expanded Functions Dental Assistant
Comfort Dental
03.2019 - 12.2021
Office Manager
Dr. Gary Shue
05.2015 - 08.2019
No Degree - Dental Assisting
Ohio State University EFDA Program
Supply Chain Management Specialty - Supply Chain/Industrial
Sinclair Community College
- Excellence in Customer Service Certification, 2020
- Licensed EFDA - 24 Years
- CPR Certified -22 Years
- Certified Nitrous Oxide Monitoring - 10 years
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