Sabrina Apling

Scheduling:

• Responsible for greeting and determining patient needs.
• Assisting patients in person and via telephone.
• Scheduling appointments for adult patients per PCHC requirements.
• Ability to handle between 100-200 inbound calls a day.
• Responsible for entering labs and completing documents in the Centricity system as well as faxing insurance information and other documents.
• Trained new employees by providing knowledge of PCHC policies.

Referrals:

• Responsible for assigning referrals to their appropriate work queue.
• Scheduling of 50 plus referrals per day, obtaining authorizations for specialty procedures and imaging, submitting proper documentation to insurance and facilities prior to appointment scheduling.
• Additionally, maintaining excellent working relationships with the outside facilities patients and physicians optimal performance and demanding condition strong time management and prioritization abilities.

• Earned management trust by serving as key holder, responsibly opening and closing the bar
• Greeted customers entering the bar to ascertain what each customer wanted or needed
• Managed and motivated employees to be productive and engaged in work.
• Communicated with vendors regarding back order availability, future inventory and special orders
• Accomplished multiple tasks within established timeframes.
• Scheduled weekly inventory pickups and deliveries with vendors
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Performed serving, cleaning, and stocking duties in establishment
• Trained new employees by providing knowledge of specific tasks and policies
• Accurately balanced cash drawer after every shift
• Responsible for weekly payroll for 15 employees

• Responsible for computing accurate sales prices for purchase transactions
• Greet all customers to ascertain what each customer wants or needs
• Keep the store organized by returning all merchandise to its proper place
• Accurately balance cash drawer after every shift
• Assists co-workers with accomplishing weekly goals
• Provide excellent customer service at all times
• Performs tasks in visual department and support team

• Earned management trust by serving as key holder, responsibly opening and closing the bar
• Greeted customers entering the bar to ascertain what each customer wanted or needed
• Managed and motivated employees to be productive and engaged in work.
• Communicated with vendors regarding back order availability, future inventory and special orders
• Accomplished multiple tasks within established timeframes.
• Scheduled weekly inventory pickups and deliveries with vendors
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Performed serving, cleaning, and stocking duties in establishment
• Trained new employees by providing knowledge of specific tasks and policies
• Accurately balanced cash drawer after every shift
• Responsible for weekly payroll for 15 employees

• Earned management trust by serving as key holder, responsibly opening and closing store
• Greeted customers entering the store to ascertain what each customer wanted or needed
• Computed accurate sales prices for purchase transactions
• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
• Assisted customers in person and via telephone
• Trained new employees by providing knowledge of specific store tasks and policies
• Communicated with vendors regarding back order availability, future inventory and special orders
• Stocked and rotated inventory regularly
• Organized the store by returning all merchandise to its proper place
• Produced money orders for customers
• Accurately balanced cash drawer after every shift
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

• Took daily inbound calls and key-entered memos
• Handled over 100 outbound calls daily
• Assisted co-workers with accomplishing weekly goals
• Provided excellent customer service