Sabrina Banta
Calabash,NC
Summary
Accomplished Customer Care Specialist with a proven track record at Terminix, enhancing customer satisfaction and reducing complaints through exceptional service and problem resolution. Skilled in payment processing and fostering positive relationships, I excel in high-pressure environments, consistently improving team performance by sharing knowledge and best practices.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist
Terminix
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided customers with detailed information on company products, services and materials.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Responded to customer inquiries via phone, email and web-based platforms.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
Sales Associate
Barefoot Landing, Spice And Tea Exchange
09.2021 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
CNA
Angel Oaks Rehab
01.2019 - 09.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Team Member
Taco Bell
08.2017 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma - Nursing
Academy For Technology & Academics
Conway SC06.2020
Skills
- Payment Processing
- Quality Assurance
- Product or Service support
- Customer service excellence
- Inbound Customer Service
- Problem Resolution
- Complaint Handling
- Call center experience
- Customer Service
- Appointment Scheduling
- Documentation And Reporting
Timeline
Customer Care Specialist
Terminix
03.2024 - Current
Sales Associate
Barefoot Landing, Spice And Tea Exchange
09.2021 - 03.2024
CNA
Angel Oaks Rehab
01.2019 - 09.2021
Team Member
Taco Bell
08.2017 - 01.2019
High School Diploma - Nursing
Academy For Technology & Academics