Sabrina Banuelos
Las Vegas,NV
Summary
Medical Assistant/Phlebotomist looking to obtain employment, utilizing my customer service skills and abilities to benefit your company. Hoping to build off of my formal education while starring in my role with an effective team. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nevada Comprehensive Pain Center
Las Vegas, NV
07.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed orders for medical supplies and lab equipment.
- Administered medications under physician's supervision.
- Assisted back office patient processes to reduce office wait times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
Cashier
Omnia Nightclub
10.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Customer Service Manager
Citi Trends
11.2016 - Current
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Department Manager
Mcdonalds
Las Vegas, NV
01.2022 - 07.2024
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
Server
Black Tap
Las Vegas, NV
03.2022 - 03.2023
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Medical Assistant Diploma -
Northwest Career College
Las Vegas, NV06-2023
Phlebotomist Diploma -
Northwest Career College
Las Vegas, NV06-2023
Skills
- CPR/BLS Certified
- Chief Complaints
- Rooming Patients
- Manual Vital Signs
- Injections (IM, ID, SubQ)
- Glucose Testing/Mono/Strep/UA/UPT
- Phlebotomy (Venipuncture, Butterfly, Capillary)
- EKG/ECG Procedure
- Suturing & Casting
- Ear/Eye Lavage
- Spirometry
- Specimen Collection
- EHR/EMR Systems
- Sedimentation Rates
- ICD-10/CPT Codes
- Medical & Medication History
- Sanitation & Sterilization Procedures
- Pharmacology Knowledge
- Dosage Calculations
- Prescription Writing
- Scheduling & Rescheduling
- Patient Phone & Email Etiquette
- Microsoft Office Software
- Medical Terminology
- Medical Insurance Knowledge
- Patient Scheduling
- Data Entry
- Patient-focused care
- Indirect Patient Care
- Phlebotomy
- HIPAA Compliance
- Procedure Assistance
- Lab equipment setup
- Blood collection
- Venipuncture
- Infection Control
- Specimen Preparation
- Health Education
- Patient Care
- Medical Records Maintenance
- Quality Control
- Patient support
- Specimen handling
- Diagnostic Testing
- Sanitation and sterilization
- Paperwork Processing
- Medical terminology knowledge
- Communication abilities
Certification
Certified Clinical Medical Assistant, National Healthcareer Association, CCMA - 06/2023
Certified Clinical Phlebotomist, National Healthcareer Association , CPLB - 06/2023
Timeline
Medical Assistant
Nevada Comprehensive Pain Center
07.2023 - Current
Server
Black Tap
03.2022 - 03.2023
Department Manager
Mcdonalds
01.2022 - 07.2024
Cashier
Omnia Nightclub
10.2021 - Current
Customer Service Manager
Citi Trends
11.2016 - Current
Medical Assistant Diploma -
Northwest Career College
Phlebotomist Diploma -
Northwest Career College