SABRINA BARKER
VALLEJO,CA
Summary
Experienced with managing administrative functions and supporting departmental needs. Utilizes excellent organizational and communication skills to streamline operations and improve efficiency. Strong understanding of scheduling, record-keeping, and coordinating team efforts. Hardworking, knowledgeable, articulate, patient and quick thinking. Uses tact, diplomacy and persuasive communication to overcome any issues that may be presented. Communicates effectively with diverse audiences, addressing requests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Secretary
Kaiser Permanente
02.2024 - Current
- Maintaining confidential department files/records, including tracking systems for vacation, sick leave, holidays, and other personnel issues.
- Preparing appropriate paperwork and resolves problems.
- Collecting, coding, calculating and submitting department payroll.
- Submitting PARs and personnel requisitions for staff changes.
- Preparing invoice/purchase requisitions for processing.
- Compiling and maintaining various departments schedules.
- Composing letters and memos and designing department forms.
- Acting as receptionist for the department, greeting and directing visitors to the appropriate staff.
- Answering and/or routeing all incoming calls to the department, including calls of an urgent and sometimes critical nature requiring knowledge of policies and procedures.
- Utilizing various computer applications in the performance of duties including, but not limited to Microsoft Office, MP-2, etc.
- Attending meetings, takes minutes, types and distributes agenda and minutes.
- Performing other related job duties as required.
Digital Imaging Librarian
Kaiser Permanente
04.2023 - 02.2024
- PACS Image Database Management
- Organizing, reviewing, troubleshooting, pre-fetching and importing outside studies
- Maintaining existing databases
- Digitizing studies and associated paperwork
- Handling requests for copies, films and/or CD of patient records
- Reviewing quality assurance reports and resolving unread reports
- PACS Daily maintenance and entry/exception problem solving
- Maintaining transmission of images and other patient records (i.e., exception resolution, registered images, digitizing and verifying patient information)
- Merging and editing of patient information and studies
- Preparation of reports and studies
- Answering phone inquiries/requests from physicians, other health care professionals, patients and/or government/regulatory officials
- Promote efficiency in patient care and excellence in service
- Manage legacy film workflows and functions
Teleservice Representative
Kaiser Permanente
03.2016 - 04.2023
- Leading team meetings and UBT meetings
- Mentoring new hires and team mates
- UBT Co-Lead for my team.
- Create slides for team meetings and write meeting minutes
- Create, modify and meet goals related to customer service, quality and efficiency.
- Handle continuous inbound telephone calls and processes those calls in systematic and organized manner.
- Identify purpose of member's call and processes call accordingly.
- Provide callers with facility and provider information, some lab results, make and cancel appointments, transfer members to Advice Nurses, send messages to providers and update member demographics.
- Demonstrate problem solving, identify and resolve problems in timely manner; gather and analyze information; develop alternative solutions; listen and get clarifying information to ensure requests are fully understood.
- Work with members and staff across all service lines.
- Support and demonstrate Kaiser Permanente's customer service philosophy and manage calls in professional manner as well as identify and/or proposes ways to improve customer service.
- Demonstrate awareness and sensitivity to patient/family rights. Treat co-workers, patients, and visitors with respect.
- Comply with departmental standards, policies and procedures regarding training, injury prevention, management of workload, and safety/emergency situations.
Education
Masters - Business Administration, Healthcare Management
Southern New Hampshire University
02.2024
Bachelor of Science - Business Administration, Healthcare Management
Colorado Technical University
Colorado Springs, CO10.2021
Skills
- Data Entry
- Data Integrity
- Computer Literacy
- Interpersonal Skills
- Customer Experience
- Database Management
- Confidential record management
- Payroll processing
- Invoice preparation
- Collaboration
- Effective communication
- Meeting facilitation
Certification
- Medical Terminology (earned June 2019)
- Anatomy and Physiology Certificate (earned November 2020)
- HIPAA Certificate (Earned June 2021)
Timeline
Department Secretary
Kaiser Permanente
02.2024 - Current
Digital Imaging Librarian
Kaiser Permanente
04.2023 - 02.2024
Teleservice Representative
Kaiser Permanente
03.2016 - 04.2023
Bachelor of Science - Business Administration, Healthcare Management
Colorado Technical University
Masters - Business Administration, Healthcare Management
Southern New Hampshire University