Summary
Overview
Work History
Education
Skills
promoted to petty officer
Timeline
Generic

SABRINA BARNES

LAWTON

Summary

Dynamic professional with a proven track record in the US Navy and Fort Sill Main Exchange, demonstrating exceptional teamwork, adaptability, and communication skills. Excelled in high-stress environments, ensuring safety and operational efficiency. Skilled in aircraft maintenance and customer service, consistently enhancing team performance and customer satisfaction.

Operates independently or in team-based environment to keep aircraft moving efficiently. Competent with take-off, landing and emergency recovery procedures. Skilled using related hand or power tools to complete daily tasks and special projects.

Proven skill running and maintaining equipment, organizing mission plans and delivering high-quality training. Teaches important situational awareness skills to personnel for safety and operational success. Vigilant, steadfast and resourceful professional.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Aviation Boatswain's Mate Handler

US Navy
01.2022 - 04.2025
  • Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
  • Performed troubleshooting, repair, and maintenance actions on deck equipment.
  • Kept visual landing aids in place to help pilots land successfully.
  • Led training, tracked data and assessed trainee performance.
  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Behavior Technician

Butterfly Effect Therapy
06.2024 - 03.2025
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.

Customer Service Representative

Fort Sill Main Exchange
05.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

MACARTHUR HIGH SCHOOL
Lawton, OK
05-2020

High School Diploma -

WESTWOOD HIGH SCHOOL
JAMAICA
05-2018

Skills

  • Teamwork
  • Teamwork and collaboration
  • Quick thinking
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team coordination
  • Firefighting
  • Aircraft maintenance
  • Physical fitness
  • Safety protocols
  • Reporting skills
  • Task prioritization
  • Self motivation
  • Goal setting
  • Professionalism
  • Adaptability

promoted to petty officer

I WAS PROMOTED TO PETTY OFFICER 3RD CLASS ON MY 2ND YEAR OF SERVING IN THE MILITARY.

Timeline

Behavior Technician

Butterfly Effect Therapy
06.2024 - 03.2025

Aviation Boatswain's Mate Handler

US Navy
01.2022 - 04.2025

Customer Service Representative

Fort Sill Main Exchange
05.2021 - 12.2021

High School Diploma -

MACARTHUR HIGH SCHOOL

High School Diploma -

WESTWOOD HIGH SCHOOL

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