Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Baron

ND

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Implementation Specialist

Lever
03.2022 - Current
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Facilitated data conversion for companies coming off of various ATS'.
  • Completed and successfully onboarded over 100 customers.

Training Lead

FCR
12.2019 - 03.2022
  • Evaluated training needs to improve training quality.
  • Provided virtual training and online presentations.
  • Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented over 20 daily support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.

Receptionist

Best Western Hotel
06.2019 - 10.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Receptionist

R&R Pet Resort
09.2018 - 12.2018
  • Coordinated customer scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for pets.
  • Managed multi-line phone system and pleasantly greeted customers.
  • Fielded phone calls from pet owners, answered questions and took messages for other departments.

Education

High School Diploma -

Connections Academy
Oregon
06.2018

Skills

  • Software Implementation
  • Project Management
  • Training Material Development
  • Technical Support and Assistance
  • Google Workspace
  • Video Conferencing
  • Microsoft Excel

Timeline

Implementation Specialist

Lever
03.2022 - Current

Training Lead

FCR
12.2019 - 03.2022

Receptionist

Best Western Hotel
06.2019 - 10.2019

Receptionist

R&R Pet Resort
09.2018 - 12.2018

High School Diploma -

Connections Academy

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Sabrina Baron