Sabrina Bolts
Customer Service Specialist
Arlington,TX
Summary
Polite and professional customer service specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Client Relationship Analyst
Austin Energy
08.2022 - Current
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Collaborated with Electric Distribution and Multiple other departments to respond to questions and concerns regarding project details.
- Carried out day-day-day duties accurately and efficiently.
- Reviewed Permits
- Issued Meter installation and Removal for new construction builds, repairs and Demo.
Call Center Representative
Klarna
09.2021 - 08.2022
- Handled multiple calls each day keeping Customer satisfaction rate above 80% and Customer Resolution above 85%.
- Assisted with technical support duties.
- Handled billing issues and order inquiries.
- Assisted customers with welcoming and professional attitudes.
- Interacted with customers through live chat.
- Managed customer accounts.
- Processed exchanges, refunds, customer transactions, and orders.
- Offered resolution and aid to fellow team members as Point Of Contact.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Shift Leader
Crisp Salad Co.
06.2017 - 04.2018
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored employee actions for safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risks.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Verification Customer Service Representative
Aegis Communications Group
06.2014 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor's - Behavioral Psychology
Southern New Hampshire University
GED -
Skyline High School
Dallas, TX01.2018
Skills
- Phone etiquette
- Telecommunication
- Customer Account Management
- Order and Refund Processing
- Issue and Complaint Resolution
- Call Documentation
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Technical Support and Assistance
- Customer Support
- Communications Strategies
- Analyst Relations
- Client Inquiries
- Public Relations Campaigns
- Business Requirements
- Service Requests
Additional Information
- Authorized to work in the US for any employer
Timeline
Client Relationship Analyst
Austin Energy
08.2022 - Current
Call Center Representative
Klarna
09.2021 - 08.2022
Shift Leader
Crisp Salad Co.
06.2017 - 04.2018
Verification Customer Service Representative
Aegis Communications Group
06.2014 - 03.2016
Bachelor's - Behavioral Psychology
Southern New Hampshire University
GED -
Skyline High School
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