SABRINA BOOTH
Plant City,FL
Summary
Compassionate healthcare professional/registered nurse with exceptional clinical, didactic and leadership skills. Comfortable in fast paced emergent situations and adept in crisis management. Successful in managing time, prioritizing tasks, and exercising the sound judgment required in improving the quality of patient care. Highly proficient in Microsoft Office (All Applications), Azure, Power BI (SQL), Prior Authorizations/Referrals; Policy & Procedure Review, Creation & Implementation; Tableau, IT (Information Technology), Salesforce, Smartsheet, Medical Necessity Reviews, Healthcare Administration, Nursing/Clinician onboarding & training, mentoring, support staff; and many other computer/technical applications and assets.
Overview
13
13
years of professional experience
Work History
RN (Registered Nurse) Case Manager/Support Team, Clinic Nurse Administrator), RN (Registered Nurse) Case Manager/Team Leader
United Health Group, Optum
07.2023 - Current
- Remote nurse case manager for the HouseCalls Clinical Support Team; supervises the care management team and the care coordination of behavioral health members to promote quality and efficacy of care management delivery and member needs
- Supervises day-to-day escalations and care management issues related to members or providers
- Monitors and reviews care management required documentation to maintain compliance with federal and state regulations and contractual agreements
- Assigns caseloads to care management staff based on state requirements, care management staff experience, and member needs
- Works with senior management on escalated and complex care cases related to Complex Health, Transitional Care, Behavioral Health, and High-Risk members and provides guidance to junior team members to address member and plan concerns
- When not leading the team, I handle RN case management calls, both inbound and outbound
- Educates and provides resources for care management team on key initiatives and member outreach
- Evaluates care management team performance and provides feedback regarding performance, goals, and career milestones
- Provides coaching and guidance to care management team and providers to ensure members are receiving high quality care and information regarding service / care plan options, procedures, referrals, and healthcare benefits
- Monitors and review reports on a regular basis ensuring quality and productivity metrics are met and for case assignments and may perform audits of staff on a regular basis
- Assists with onboarding, hiring, and training care management team members
- Team-lead for 35 Registered Nurses and 5 Social Workers.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Partnered with support technicians, nursing staff and social workers to coordinate services.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Recorded details regarding therapies to keep patient charts updated.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Gathered, organized and input information into digital database.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
RN (Registered Nurse) Clinic Nurse Administrator/Nurse Case Manager/Senior Practice Manager
Optum Florida/WellMed Medical Management, United Health Group
12.2020 - 07.2023
- Transferred from sister company: WellMed), I held a “tri-hat” position, serving as the clinician administrator, nurse case manager, and clinic nurse
- As a quality-focused nurse administrator, I worked to re-align Optum and WellMed during integration and transition
- I scheduled learning sessions for best practices, initiatives, training, and educational resources to improve outcomes
- I managed hospital case management, utilization management, nursing support to the clinic, transition of care, and other quality-focused care areas
- I also provided support and education regarding available wellness programs, promoted and attended health screenings as an onsite leader, and spearheaded wellbeing and health improvement initiatives
- I was responsible for promoting engagement on all campuses, ensuring follow-through and implementation of initiatives, and tracking feedback and outcomes of wellbeing strategies
- I provided general health and preventive screening education and resources, assisting members with care coordination both inpatient and outpatient
- I helped members identify and utilize appropriate clinical programs, coordinating with the Client Executive
- I promoted and educated members on all available programs and used account-specific data to recommend wellness classes and initiatives
- I tracked and trended members with high utilization, working with the CE and RMD on alternative benefits and ways to increase participation within the programs
- I documented all concerns and complaints related to eligibility, claims, providers, and miscellaneous issues, and provided quarterly reports to the Client
- I met with the IDCT team weekly to provide status updates on high-risk patients, discussing and gaining more insight to improve patient outcomes and clinical collaboration
- I collaborated with the RMD, data analyst team, and corporate teams to deep dive into trends and clinical strategies
- I provided strong interpersonal, communication, and presentation skills for both group settings and one-on-one meetings
- I led and attended meetings as required to assist with open enrollment, health fairs, benefit briefings, and more
- I assisted members with plan coverage, provider issues, eligibility, and claim issues, providing monthly reporting to the Client to summarize issues
- I met regularly with the Benefits Manager to provide status updates and made decisions regarding wellness initiatives based on group data
- I roomed patients with both doctors, observing, recording, and reporting symptoms, reactions, and changes to the appropriate professional
- I worked as the main (and only) nurse under the supervision of doctors, managing all patient care, including high-risk patients
- I handled medication refills, orders, and PT/INR records and monitoring
- I performed daily quality assurance testing on all medical testing devices and monitored quality control logs for compliance
- I performed phlebotomy for patients, ensuring accuracy with a variety of lab orders, and performed IV insertion, administration, and discontinuation
- I provided wound care, including suture and staple removal, and conducted patient and staff education monthly as needed
- I was trained in every position and served as the point of contact for other WellMed and Optum locations during the ongoing integration process.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Monitored patient reactions to drugs and carefully documented findings.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Recorded details regarding therapies to keep patient charts updated.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Educated family members and caregivers on patient care instructions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Investigated and resolved issues affecting hospital operations and patient care.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Partnered with support technicians, nursing staff and social workers to coordinate services.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised team of eight office personnel.
RN (Registered Nurse)-Floor Nurse & Float
HCA West Florida Brandon, Brandon Regional Hospital
03.2022 - 05.2023
- (Secondary Job on weeknights and weekends)
- In this position, I coordinated patient care plans and discharges, consulting and working alongside other healthcare team members to ensure the best patient outcomes, evaluating patient health, and adjusting treatments accordingly
- I monitored vital signs, EKGs, and rapid testing results, following up and reporting, while delegating tasks among the healthcare team
- I coordinated, organized, and prioritized complicated multiple-patient assignments
- I educated and guided patients and their loved ones regarding treatment options and ensured medical equipment such as feeding tubes, IVs, oxygen tanks, and catheters were functioning properly
- I administered medications, assessed patients pre- and post-procedurally, and documented their progress
- I provided discharge education, documented it, and updated the patient as necessary
- I performed IV insertion, administration, and discontinuation, as well as other procedures for patient care, including wound care and wound vac education
- I updated doctors on patient status and requested orders for patients as needed
- In collaboration with medical providers, I provided pre-operative and post-operative nursing care
- I served as an advocate for patients to support an unparalleled patient experience
- I assessed patient conditions during admission and each shift, identifying and reporting any changes in patient status
- I performed procedures or other functions as ordered by the medical provider, documenting the administration of care in the patient's medical record in a timely and thorough manner
- I administered prescribed medications and monitored the patient's response
- I maintained knowledge of medications, procedures, and equipment used in the care of cardiac and medical-surgical patients, as well as other patients when I was floated to different departments.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Monitored patient reactions to drugs and carefully documented findings.
- Managed care from admission to discharge.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Recorded details regarding therapies to keep patient charts updated.
- Monitored patient reactions after administering medications and IV therapies.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Investigated and resolved issues affecting hospital operations and patient care.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Monitored and managed pain levels of post-surgical patients to reduce unnecessary opiate usage.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Provided patient-centered discharge planning and education to reduce complications and readmissions.
- Administered IV medications, monitoring and documenting patient responses to address complications.
- Collaborated with interdisciplinary team members to facilitate comprehensive patient-centered care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Managed patients recovering from medical or surgical procedures.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Field Nurse, Nurse Case Manager
Accurate Health Services
09.2016 - 01.2020
- Secondary Job on weeknights and weekends)
- Administered skilled nursing activities and procedures to clients in accordance with their care plans and best practices, ensuring the highest standard of care
- I performed home visits as necessary to monitor patient progress and provide continuous care
- I administered customer service satisfaction surveys on a quarterly basis to gather feedback and improve the patient experience
- I promptly addressed and resolved any grievances or complaints from patients to ensure their comfort and well-being
- I provided guidance and supervision to CNAs and HHAs, ensuring the highest quality of care for our patients
- I followed Medicare guidelines, scheduled all necessary visits, and oversaw and managed all clinicians
- I verified and followed doctors' orders, ensuring they were added to all charts
- I received and coordinated all referrals, including notifying insurance providers for prior authorization and services covered
- I assembled equipment like gastrostomy tubes, catheters, and oxygen supplies, and provided basic bedside care, including dressing wounds, changing bandages, inserting catheters, and giving injections
- I took the patient's vital signs, such as respiration, temperature, blood pressure, and heart rate, and entered patient data into computer systems
- I interviewed patients and examined their medical history, assisting registered nurses and other superior nurses in developing the best care plan for patients
- I regulated vaccinations and injections and educated and encouraged patients to avoid unhealthy routines
- I communicated with the Branch Manager any information received from physicians, patients, or employees about patient care or needs
- I served as the primary contact for receiving phone calls to the branch office
- Educated patients and caregivers on disease processes, medications, plans of care and individualized treatment plans.
- Administered effective nursing care to ill, injured, convalescent and disabled patients.
- Managed activities from clinic initiation to termination.
- Observed confidentiality safeguards for all patient-related information.
- Complied with applicable legal requirements for HIPAA and documentation standards.
- Established realistic, measurable and observable goals consistent with patients' diagnosis.
- Reviewed all medicines to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Participated in on-call rotations to deliver after-hours care.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
Floor Nurse
Brandon Health and Rehabilitation Center
05.2017 - 10.2019
- Secondary Job on weeknights and weekends)
- In this role, I worked with other healthcare team members, including physiatrists, OTs (Occupational Therapists), PTs (Physical Therapists), neuropsychiatrists, STs (Speech Therapists), and many other specialists, to create comprehensive care plans based on patient goals and their maximum potential
- I treated patients with various conditions in the rehab and long-term care center
- I performed medication passes, wound care, chest tube care, IV administration, PICC line administration, enteral feedings, tracheostomy care, and more
- I ordered and followed up on labs, imaging, and other tests as ordered by the doctor, along with medications
- I provided discharge education to patients at the time of discharge.
Clinical Nurse Supervisor/Nurse Case Manager
Digestive Diseases of Tampa Bay, LLC
05.2015 - 10.2019
- As a GI specialty nurse, I assisted with roomed patients with both MDs and APRNs, observing, recording, and reporting symptoms, reactions, and changes to the appropriate professional
- I worked as the main nurse under the supervision of a registered nurse to manage all patient care, including reporting pathology results from biopsies and procedure reports
- I managed medication refills, orders, and complications, serving as the primary nurse for patients with Hepatitis C, IBS, and Crohn's Disease
- I obtained and reviewed prior authorization requests for radiology, surgery, and transplant (liver) procedures, as well as medication requests, authorizations, denials, and appeals
- I supervised medical assistants and was the “go-to person” for any medical-related matters
- I reviewed all incoming clinical faxes and addressed them accordingly
- I coordinated and applied/typed denial appeals and patient assistance program applications, working with both patients to obtain assistance and with pharmaceutical companies
- I frequently attended conferences to stay updated on the latest treatment recommendations for GI-related conditions, including IBD (Crohn's Disease and Ulcerative Colitis), Hepatitis treatment, and more.
Fletcher, Floor Nurse
John Knox Village, SNF/LTC
05.2015 - 10.2017
- I treated patients with a variety of conditions in the rehab, memory care unit (dementia/Alzheimer's unit), and long-term care center
- I assisted patients with hygiene, mobility, hydration, elimination, and nutritional needs
- I provided routine treatments and maintained a safe, clean, neat, and organized patient environment
- I ensured the safety and security of patients, families, myself, and other members of the healthcare team
- I assured patient privacy, rights, and confidentiality at all times
- I followed standard precautions and always washed my hands between patients
- I assisted with the admission, transfer, and discharge of patients
- I took and recorded temperature, blood pressure, pulse, respiratory rates, and food and fluid intake and output as directed
- I recognized and communicated appropriate information and safety concerns regarding the patient's condition to the RN and other members of the healthcare team
- I participated in handoff reports and purposeful hourly rounding of patients, ensuring exceptional service and care to all patients, families, customers, and team members
- Expert Wound Management: I tended to all open wounds with precision, including cleansing, dressing, and changing them as required
- Documentation Excellence: I completed thorough admission paperwork and documented all aspects of residents' care meticulously
- Resident & Family Support: I provided guidance and unwavering support to both residents and their families
- Monitoring & Treatment: I regularly monitored wound status and administered necessary medications or treatments
- Infection Control: I strictly adhered to infection-control policies to ensure the safety of residents and staff
- Care Standards: I delivered top-quality care in alignment with our facility's protocols
- Compliance: I upheld HIPAA and confidentiality standards in all aspects of care
- I performed medication passes, wound care, chest tube care, IV administration, PICC line administration, enteral feedings, tracheostomy care, and much more
- I collaborated with other healthcare team members, including physiatrists, OTs (Occupational Therapists), PTs (Physical Therapists), neuropsychiatrists, STs (Speech Therapists), and other specialists to create comprehensive care plans based on patient goals and maximum potential
- I ordered and followed up on labs as ordered by the doctor, as well as medications
- At the time of discharge, I provided education to patients and followed up on any pending orders, results, or questions.
Nurse Intake Coordinator/Scheduler/Nurse Case Manager
Total Home Health Care
09.2013 - 05.2015
- While in this role, I covered and grew my knowledge in home health immensely, with coverage in different departments as needed and in return, promotions
- I coordinated all aspects of the patient's home care, interacting with other disciplines as needed, and provided professional care to the patient in accordance with agency policies, State and Federal laws, and regulations
- I determined the patient's eligibility for home care services and assisted in developing the plan of care
- I followed Medicare guidelines, scheduled all necessary visits, and oversaw and managed all clinicians
- I identified performance improvement initiatives and home health standards of care, assisting in designing or implementing programs to address necessary changes
- I coordinated and directed the care of a caseload of home patients, with nursing as the primary skill required
- I provided comprehensive assessment, planning, implementation, and evaluation for that caseload as the primary nurse
- I set priorities for the home care caseload, adapting to the changing needs of patients and their families
- I optimized my schedule daily to support productivity, efficiency, and maintain best practice visit utilization
- I assessed the physical, functional, psychosocial, social, spiritual, educational, developmental, and cognitive status of the patient, as well as discharge planning needs, using interviews, observations, and physical exam techniques
- I assessed the home environment for safety, infection control, and community resource needs
- I reviewed the patient's history, physical, diagnostics, and laboratory data, as well as information obtained by other team members
- I reported abnormal findings and results to the physician as appropriate and reviewed them with the patient's family
- I accurately and timely documented these assessments
- Using assessment data, I formulated a patient-specific plan of care with the patient, family, and physician, ensuring it was feasible within the family's physical, financial, and emotional resources
- I established individualized, realistic, measurable, patient-centered goals in consultation with the patient, family, and other health care providers, including goals to improve or stabilize the patient's medical condition, functional abilities, and promote independence
- I considered the patient's physical, cultural, psychosocial, spiritual, age-specific, and educational needs when developing the plan of care
- I implemented the plan of care through direct patient care, coordination, delegation, and supervision of the health care team's activities
- I provided care based on the physician's orders, in compliance with policies, procedures, standards of care, and regulatory requirements
- I delegated appropriately and provided nursing supervision in the care provided by other licensed nurses and personnel
- I verified and followed doctors' orders, ensuring they were added to all charts
- I received and coordinated all referrals, including notifying insurance providers for prior authorization and services covered
- I ensured that the frequencies for SN (Skilled Nursing), HHA (Home Health Aides), OTs (Occupational Therapists), PTs (Physical Therapists), neuropsychiatrists, ST (Speech Therapists), and MSW (Medical Social Workers) were in line with the Plan of Care and appropriate for the patient's needs
- I coordinated scheduling and staffing by utilizing the schedule
- I was responsible for reviewing daily logs and notes from the Case Manager to ensure continuity of care, documentation of the nursing process, appropriateness of interventions, and timeliness of documentation
- Using discretion and independent judgment, I handled patient or physician complaints, documented them, and forwarded them to the appropriate administrative staff
- I was also responsible for maintaining supply inventory and daily distribution of supplies to field staff, keeping logs, and generating reports essential for appropriate billing and reordering
- I communicated with the Branch Manager regarding any information received from physicians, patients, or employees about the patient's care or needs
- As the primary contact for receiving phone calls to the branch office, I took physician orders by phone, documented them in Kinnser, notified the appropriate Case Manager, and adjusted schedules accordingly
- I filed all office records as necessary and was proficient with Kinnser, data entry, and computer skills for generating daily office communication
- Additionally, I provided direct patient care on an as-needed basis.
OR Nurse Circulator, Operative
Bay Area Physicians Surgery Center, 6043 Winthrop Commerce Ave
05.2012 - 05.2015
- Within this role, I conducted pre- and post-operative education, serving as the communication liaison between the family and members of the operating team
- I participated in Time Out procedures to ensure safety
- I provided basic bedside care, prepared, administered, and recorded prescribed medications, and reported any adverse reactions to medications or treatments in accordance with the policy on their administration
- I responded to life-saving situations based on nursing standards and protocols
- I recorded all care information concisely, accurately, and completely, in a timely manner, using the appropriate format and forms
- I prepped the operating room for the patient and procedure, assisted with positioning, and ensured the comfort and safety of the patient
- I ensured the accurate care and handling of specimens and observed and enforced strict standards of asepsis
- I observed, checked, and monitored all equipment used during surgery to confirm they were functioning properly
- I inventoried all items both pre- and post-surgery
- I directed the care provided by nursing aides and initiated corrective action whenever monitoring equipment indicated adverse symptoms
- I monitored the patient's physical and emotional well-being throughout the care continuum
- I performed patient and family education, focusing on managing post-treatment home care needs, self-administration of medication, and rehabilitation
- I also performed other position-related duties as assigned, depending on the setting, and I recovered patients in the PACU.
Field Staff/Nurse Trainer
Divine Home Health Care, 6107
09.2012 - 10.2013
- In this role, I provided nursing care under the supervision of a Registered Nurse and according to the plan of care derived from the physician's orders and the Registered Nurse's assessment
- I recognized and reported symptoms that indicated changes in the patient's condition to the Case Manager
- I delivered nursing care and services in alignment with the Agency's patient care and general medical policies
- I assisted the physician and/or Registered Nurse in performing specific procedures required by the patient, at an appropriate level for an LPN
- I provided patients with the knowledge and assistance needed to learn appropriate self-care techniques
- I accurately recorded the patient's condition in the Nurses' notes
- I observed, recorded, and reported to the appropriate professional any symptoms, reactions, and changes in the patient's general physical and mental condition, as well as signs and symptoms that may have been indicative of untoward changes
- I also noted stresses in human relationships between patients, as well as between patients and personnel, or patients and their families and visitors
- I performed selected nursing procedures, such as the administration of medications and treatments prescribed by the physician and provided preparation and care for patients receiving specialized treatments administered by the physician or the professional nurse.
Education
Associate of Science - Registered Nurse (RN)
ANGEL TECHNICAL INSTITUTE
Bradenton, FL12.2022
Licensed Practical Nurse -
ERWIN TECHNICAL
Tampa, FL05.2012
Skills
- Determining Patient’s Needs
- Social Determinants of Health
- Referring Patients to Appropriate Services
- Support Staff Leadership
- Nurse Training
- Onboarding
- Ongoing Staff Support
- Resource Training
- Bedside Care
- Patient Safety
- Patient Advocacy
- Phlebotomy
- IV Insertion
- IV Administration
- IV Removal
- CAHPS
- HEDIS
- HOS
- CPT Coding
- Data Review
- Data Algorithms
- Quality Outcomes
- ICD-10 Coding
- Billing
- Quality Stars
- RAF Auditing
- Data Analysis
- Data Trends
- Medicare Advantage Case Management
- Clinical Supervision
- Education Delivery
- Policy Review
- Policy Integration
- Policy Implementation
- Patient Assessments
- Intake Coordination
- Medication Administration
- Quality Assurance
- Medical Reviews
- Medication Reconciliation
- Supply Reconciliation
- Stocking
- Ordering
- Record Keeping
- FMLA Forms
- Disability Forms
- DHSMV Forms
- AHCA Forms
- Medicare Forms
- Medicaid Forms
- Medicare Advantage Forms
- Commercial Plan Forms
- Ambulatory Patient Care
- Surgical Procedures
- Non-Surgical Procedures
- Orders Management
- Follow-Up
- Lab Assurance
- Infection Control
- Policy & Procedure Review
- Pharmacy Assurance
- Supply Control
- Scheduling
- In-office Appointments
- Inpatient Appointments
- Outpatient Appointments
- Radiology Appointments
- Specialist Appointments
- Specialized Testing
- Referrals
- Utilization Management
- Prior Authorization
- Medical Necessity Review
- Authorization
- Pharmacy Benefit Manager Policies
Custom
- Multi-State (Compact) RN License, RN9626701, 07/31/26
- MN RN License, 2530091, 09/30/26
- HI RN License, 123224-0, 06/30/25
- ACLS Provider Certification, 04/2025
- BLS Provider Certification, 06/2025
- MCG Care Guidelines Certified (AKA MCG MCG Milliman) (Coding and Auditing)
- SmartSheet Project Management Certification
Timeline
RN (Registered Nurse) Case Manager/Support Team, Clinic Nurse Administrator), RN (Registered Nurse) Case Manager/Team Leader
United Health Group, Optum
07.2023 - Current
RN (Registered Nurse)-Floor Nurse & Float
HCA West Florida Brandon, Brandon Regional Hospital
03.2022 - 05.2023
RN (Registered Nurse) Clinic Nurse Administrator/Nurse Case Manager/Senior Practice Manager
Optum Florida/WellMed Medical Management, United Health Group
12.2020 - 07.2023
Floor Nurse
Brandon Health and Rehabilitation Center
05.2017 - 10.2019
Field Nurse, Nurse Case Manager
Accurate Health Services
09.2016 - 01.2020
Clinical Nurse Supervisor/Nurse Case Manager
Digestive Diseases of Tampa Bay, LLC
05.2015 - 10.2019
Fletcher, Floor Nurse
John Knox Village, SNF/LTC
05.2015 - 10.2017
Nurse Intake Coordinator/Scheduler/Nurse Case Manager
Total Home Health Care
09.2013 - 05.2015
Field Staff/Nurse Trainer
Divine Home Health Care, 6107
09.2012 - 10.2013
OR Nurse Circulator, Operative
Bay Area Physicians Surgery Center, 6043 Winthrop Commerce Ave
05.2012 - 05.2015
Associate of Science - Registered Nurse (RN)
ANGEL TECHNICAL INSTITUTE
Licensed Practical Nurse -
ERWIN TECHNICAL
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