Sabrina Bruce
Toccoa,GA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Outback Steakhouse. Expert in guest engagement and upselling techniques, achieving a 20% increase in sales. Proficient in point-of-sale systems and team collaboration, consistently enhancing dining experiences and fostering positive customer relationships.
Overview
10
10
years of professional experience
Work History
Server/ Bartender
Outback Steakhouse
08.2021 - Current
- Delivered exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during high-volume service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Applebees
10.2019 - 08.2021
- Provided exceptional customer service, ensuring guest satisfaction and resolving issues promptly.
- Maintained knowledge of menu items, specials, and promotions to enhance dining experience.
- Efficiently processed orders using point-of-sale system, ensuring accuracy and timely delivery.
- Collaborated with team members to coordinate table assignments and optimize workflow during peak hours.
- Assisted with training new staff on service standards and operational procedures to improve team performance.
- Monitored cleanliness of dining area and adhered to health and safety regulations for food service.
- Upsold menu items effectively, contributing to increased sales and improved customer experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Subs of Cornelia "subway"
10.2015 - 08.2019
- Assisted in developing operational processes to enhance team efficiency.
- Supported daily scheduling and task assignments for staff coordination.
- Managed inventory tracking using internal systems to ensure accuracy.
- Provided training on standard operating procedures for new employees.
- Collaborated with team members to troubleshoot operational challenges effectively.
- Contributed to customer service initiatives, ensuring high satisfaction levels.
- Maintained records of daily activities to support performance reporting efforts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Franklin County High School
Carnesville, GA05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Menu memorization
- Team collaboration
- Sales expertise
- Order accuracy
- Suggestive selling
- Relationship management
- Upselling techniques
- Specials promotion
- Point-of-sale system
Timeline
Server/ Bartender
Outback Steakhouse
08.2021 - Current
Server
Applebees
10.2019 - 08.2021
Assistant Manager
Subs of Cornelia "subway"
10.2015 - 08.2019
High School Diploma -
Franklin County High School