Sabrina Bruno West
Greenwood,IN
Summary
Inside sales representative specializing in relationship building and client engagement. Recognized for achieving top appointment setting status for 2024 and 2025 through effective communication and problem-solving skills. Experience mentoring team members and addressing concerns, contributing to a collaborative and productive sales environment.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Inside Sales Representative, Digital Specialization
Renewal by Andersen
08.2022 - Current
- Ranked as leading appointment setter in 2024 and 2025, demonstrating exceptional communication skills and persistence.
- Set appointments through inbound leads and warm outbound follow-ups to drive client engagement
- Engaged prospective clients through text and phone calls to foster relationships and identify opportunities
- Worked with a lead system to meet appointment quotas
- Educated customers, assessed needs, and screened warm leads to facilitate targeted follow-up
- Worked as a mentor to multiple new hires on the team and helped with training classes for new hires not on the digital team
- Volunteered as a go-between between agents and higher management / hr regarding team concerns and how to grow the team moving forward
Fulfillment Specialist
Enjoy Technology Inc.
01.2022 - 07.2022
- Received, organized, and distributed inventory across multiple stores daily
- Stocked and organized merchandise on store shelves to ensure product availability.
- Ensured compliance with standards for equipment and supplies
- Performed routine maintenance on fleet and rental vehicles to ensure safety and reliability.
Mobile Retail Expert
Enjoy Technology Inc.
11.2020 - 01.2022
- Educated customers on product use, care, and features to enhance their purchasing experience
- Trained team on products, promotions, and procedures to ensure knowledgeable customer interactions
- Greeted customers, assessed needs, and facilitated sales transactions to drive customer satisfaction
- Conducted ongoing training sessions on product knowledge and sales techniques in a retail setting
Wireless Sales Expert
Wireless Advocates
05.2017 - 11.2020
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities
- Educated customers on features and guided product selection to enhance user experience
- Conveyed policy terms and clarified technicalities to increase guest understanding and satisfaction
Education
Bachelor of Arts - Communications and Media Studies, Creative Writing
Indiana University-Purdue University Indianapolis
Indianapolis, IN 08.2016 - 01.2020
Skills
- Digital communication
- Effective communication
- Customer relationship building
- Relationship building
- Proactive problem solving
- Strategic and critical thinking
- Attention to detail
- Active listening
Timeline
Inside Sales Representative, Digital Specialization
Renewal by Andersen
08.2022 - Current
Fulfillment Specialist
Enjoy Technology Inc.
01.2022 - 07.2022
Mobile Retail Expert
Enjoy Technology Inc.
11.2020 - 01.2022
Wireless Sales Expert
Wireless Advocates
05.2017 - 11.2020
Bachelor of Arts - Communications and Media Studies, Creative Writing
Indiana University-Purdue University Indianapolis
08.2016 - 01.2020