SABRINA BURKE

Work History

AQUA PURE ENTERPRISES, INC

01.2020 - 03.2023

Received, assessed, and processed requests for service: obtained any necessary information, prepared work tickets, and assisted with scheduling service dates.
Provided high level of customer service: promptly responded to questions or concerns, bolstering strong relationships through open communication regarding scheduling, repair progress, delays, and/or cost increases.
Worked closely with Service Manager, Technicians, and Sales Reps: provided daily administrative support, ordered parts and equipment, ensured submittals for custom equipment and/or permits was accurate and complete, and performed any requested research.
Drafted commercial proposals: detailing scope of work, contacting manufacturers for instructions and/or recommendations, and contacting vendors for pricing and part availability.
Developed and maintained database of subcontractors for easy and quick access to list of qualified providers for specific service needs: requested estimates detailing scope of work and providing required information, authorized service and monitored progress until successful project completion.
Collected and organized service paperwork, filing for easy retrieval, created and maintained spreadsheets to track jobs in progress and serial numbers for warranty, and updated or created forms as necessary.

CELTIC PROPERTY MANAGEMENT

01.2019 - 01.2020

Received and posted payments to accounts from homeowners and renters
Entered invoices from vendors and contractors according to property or association
Drafted mailings and emails for meetings, elections, violations, and new or missing homeowner account paperwork
Created and updated spreadsheets to track, analyze and report on association’s voting results
Assisted with homeowner/association requests, complaints, and questions
Monitored Owner's work calendar and email

AZZ GALVANINZING, JOLIET

01.2015 - 01.2018

Answered phone, greeted visitors, distributed mail, and maintained organized customer files
Handled customer questions, requests, and complaints in expeditious manner by phone and email
Processed credit card payments and maintained accurate log, made collection calls when necessary
Reviewed and maintained daily production logs for two shifts, created spreadsheets and entered daily production data
Worked closely with Production Supervisor and Shipping Manager to ensure that orders were processed and closed in timely manner and to reduce order entry and billing errors
Reviewed order entry for accuracy, entered billing information and invoiced all orders, ran reports to close daily/monthly sales and distribution report

ALG WORLDWIDE LOGISTICS

01.2014 - 01.2015

Answered phone, distributed mail, greeted visitors, and kept reception area neat and clean
Created Excel spreadsheets and PowerPoint presentations for special projects
Constructed weekly newsletter and updated company website
Performed data entry for busy trucking operation
Tracked inventory and ordered office and janitorial supplies encouraging cost-effective solutions while maintaining adequate stock levels
Interacted with vendors and professional services personnel to receive orders, direct activities and communicate instructions