SABRINA BURKE

• Identified and recommended changes to processes to improve accuracy, efficiency, and quality service.
• Managed administrative tasks such as requesting insurance/bonds, completing bid/prequalification forms, assembling bid envelopes and submittals, and handling warranties and closeouts.
• Facilitated cross-departmental communication, initiated and organized weekly meetings to discuss project progress and enhance workflow.
• Developed and maintained Excel workbooks for the Architectural and HVAC divisions to organize and track information, including dynamic forms and checklists to streamline tasks.
• Oversaw the scheduling and dispatching of technicians, and maintained accurate records of all service activities, facilitating smooth communication between customers and technicians.
• Processed HVAC and OTC invoices, applied payments, ran monthly aging report, and collected on open invoices.
• Assisted with new employee onboarding, provided backup for payroll and accounting tasks as needed.

• Received, assessed, and processed requests for service: obtained any necessary information, prepared work tickets, and assisted with scheduling service dates.
• Provided high level of customer service: promptly responded to questions or concerns, bolstering strong relationships through open communication regarding scheduling, repair progress, delays, and/or cost increases.
• Worked closely with Service Manager, Technicians, and Sales Reps: provided daily administrative support, ordered parts and equipment, ensured submittals for custom equipment and/or permits was accurate and complete, and performed any requested research.
• Drafted commercial proposals: detailing scope of work, contacting manufacturers for instructions and/or recommendations, and contacting vendors for pricing and part availability.
• Developed and maintained database of subcontractors for easy and quick access to list of qualified providers for specific service needs: requested estimates detailing scope of work and providing required information, authorized service and monitored progress until successful project completion.
• Collected and organized service paperwork, filing for easy retrieval, created and maintained spreadsheets to track jobs in progress and serial numbers for warranty, and updated or created forms as necessary.

• Received and posted payments to accounts from homeowners and renters
• Entered invoices from vendors and contractors according to property or association
• Drafted mailings and emails for meetings, elections, violations, and new or missing homeowner account paperwork
• Created and updated spreadsheets to track, analyze and report on association’s voting results
• Assisted with homeowner/association requests, complaints, and questions
• Monitored Owner's work calendar and email

• Answered phone, greeted visitors, distributed mail, and maintained organized customer files
• Handled customer questions, requests, and complaints in expeditious manner by phone and email
• Processed credit card payments and maintained accurate log, made collection calls when necessary
• Reviewed and maintained daily production logs for two shifts, created spreadsheets and entered daily production data
• Worked closely with Production Supervisor and Shipping Manager to ensure that orders were processed and closed in timely manner and to reduce order entry and billing errors
• Reviewed order entry for accuracy, entered billing information and invoiced all orders, ran reports to close daily/monthly sales and distribution report

• Answered phone, distributed mail, greeted visitors, and kept reception area neat and clean
• Created Excel spreadsheets and PowerPoint presentations for special projects
• Constructed weekly newsletter and updated company website
• Performed data entry for busy trucking operation
• Tracked inventory and ordered office and janitorial supplies encouraging cost-effective solutions while maintaining adequate stock levels
• Interacted with vendors and professional services personnel to receive orders, direct activities and communicate instructions