Sabrina Bustamante
El Mirage,AZ
Summary
Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Trinity Medical Center
Phoenix, AZ
07.2022 - 08.2023
- Answered phone calls promptly and responded to inquiries from patients or other healthcare professionals.
- Ensured HIPAA compliance by keeping confidential information secure.
- Verified demographic information for accuracy and completeness. Verified patient information, including insurance coverage, prior to appointment start times.
- Provided excellent customer service when interacting with patients, families, visitors, physicians, and staff members.
- Provided support to clinical staff by preparing charts for upcoming visits and ensuring that all necessary paperwork was completed accurately. Provided administrative support such as filing documents, photocopying and scanning materials.
- Made reminder calls for upcoming appointments or follow-up tests and visits as needed. Followed up on no-shows or cancellations to reschedule appointments.
- Checked-in patients upon arrival using a computerized system. Assisted with check-out process for discharged patients.
Shift Manager
Dunkin' Donuts
Surprise, AZ
03.2019 - 06.2022
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Monitored store operations to ensure compliance with company policies and procedures.
- Inspected work areas regularly for cleanliness and organization standards.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Coached employees on interactions with customers to drive exceptional service.
Insurance Customer Service Representative
American Family Insurance
Phoenix, AZ
04.2017 - 12.2018
- Responded to customer inquiries and problems to promote great service.
- Maintained accurate records of customer interactions and policy information.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Assisted customers in completing necessary forms and documents related to new or updated policies.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05.2016
Skills
- Office Organization
- Customer Service
- Appointment Confirmation
- Verbal and Written Communication
- Customer Assistance and Interaction
- Listening Skills
- Problem-Solving Skills
- Scheduling
- Team Collaboration
- Time Management
References
References available upon request.
Timeline
Front Desk Receptionist
Trinity Medical Center
07.2022 - 08.2023
Shift Manager
Dunkin' Donuts
03.2019 - 06.2022
Insurance Customer Service Representative
American Family Insurance
04.2017 - 12.2018
High School Diploma -
Alhambra High School
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