Sabrina Caldas

• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Interpreted conversations between Portuguese-Spanish-speaking clients and others.
• Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Translated documents from Portuguese, Spanish to English and vice-versa.
• Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
• Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
• Interpreted remotely through video conferencing or phone to facilitate communication between doctors, Therapist, lawyers, real state agencies, school meetings, parties unable to meet in person.
• Translated documents, forms and other materials from Portuguese-Spanish to English.
• Met customer call guidelines for service levels, handle time and productivity.
• Communicated with clients to understand interpreting needs and provide best service possible.

• - Authenticate documents and recognize signatures
• - Provide legal and documentary advice to clients
• - Ensure compliance with legal and administrative regulations
• - Offer customer service by providing support and guidance on notarial procedures
• - Administer oaths to document signers to obtain affirmation of truth
• - Certify and attest power of attorney documents, acknowledgements, and deeds
• - Identify signs of fraud or coercion and refuse notarization when necessary
• - Provide guidance to customers to facilitate completion of notarial documents
• These responsibilities encompass a range of tasks related to notarial services, legal documentation, compliance, and customer support.

• Child Care Supervision
• Educational Activity Planning
• Recreational Activity Implementation
• Nutrition and Hygiene Support
• Translated information for Brazilian and Spanish parents to facilitate communication.
• Emotional Development Support Enhanced parent satisfaction by ensuring consistent communication and addressing concerns promptly.
• Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
• Handled conflict resolution amongst team members ensuring a harmonious workplace atmosphere conducive to delivering exceptional care.
• Managed financial aspects of the daycare center, including budgeting, expense tracking, and payment collection from parents.

• Provided assistance to Portuguese and Spanish-speaking clients to enhance their understanding of insurance plans offered by the company.
• Offered detailed explanations of insurance terms and conditions, ensuring clients comprehended all available options.
• Translated company documents and materials between English, Portuguese, and Spanish languages.
• Supported in resolving inquiries and issues related to car insurance policies.
• Contributed to increased customer satisfaction and retention among Portuguese and Spanish-speaking clients.
• Improved customer satisfaction by addressing concerns promptly and professionally in their preferred language.
• Assisted customers with Portuguese-Spanish-language inquiries in a timely and professional manner.
• Maintained and managed customer files and databases.
• Educated Brazilian and Spanish customers about billing, payment processing, and support policies and procedures.

• Organized schedules, appointments, and daily tasks for the household.
• Supervised domestic staff and coordinated maintenance services
• Provided assistance during family events and gatherings
• Managing appointments and coordinating medical consultations for elderly parents
• Facilitated transportation to and from appointments.
• Provided emotional support and companionship.
• Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
• Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences.

This experience led to employment at the same employers' car insurance company.