Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Caldwell

Centennial,CO

Summary

Dynamic administrative professional and customer service specialist with over 20+ years of experience optimizing business operations and delivering exceptional customer experiences. Proven track record in streamlining workflows, managing risk, and building strong team dynamics. Adept at balancing strategic priorities and day-to-day tasks with precision and professionalism.

Overview

31
31
years of professional experience

Work History

Fulfillment Expert (Trainer) & General Merchandiser

Target
03.2024 - Current
  • Train team members in fulfillment processes, ensuring timely and accurate order handling while fostering a positive and efficient work environment
  • Create a welcoming in-store experience by greeting guests, assessing their needs, and tailoring assistance to elevate customer satisfaction
  • Process digital orders for pickup, drive-up, and shipping, meeting quality and timeliness standards consistently
  • Manage inventory accuracy and replenishment tasks across general merchandise categories, optimizing stock availability and display setups
  • Execute promotional signing and product presentation in alignment with weekly advertisements, ensuring precision and appeal for guests
  • Collaborate with leadership to prioritize daily workloads based on business needs, maintaining a seamless shopping experience
  • Support guest services including cashiering and digital fulfillment tasks, adhering to compliance protocols such as federal, state, and local adult beverage laws
  • Operate certified power equipment to efficiently move and organize stock, ensuring safety and adherence to operational procedures
  • Assist in training team members on safety best practices and equipment usage, promoting a culture of ethical conduct and compliance
  • Conduct quality checks on incoming shipments and outgoing orders, identifying and resolving discrepancies to maintain service standards
  • Drive efficiency in fulfillment processes, contributing to store-wide goals for accuracy and guest satisfaction

Lead Motor Vehicle Specialist

Douglas County, CO
05.2019 - 04.2025
  • Assists the Branch Supervisor coordinating daily operations and personnel in the branch office
  • Responsible for the oversight and input, as well as quality control of processes and motor vehicle documents
  • Works closely with staff and public on motor vehicle problems while ensuring that County, State and Federal laws, regulations, policies and procedures are adhered to; plans and carries out major office projects, assists in the creation of a supportive environment that allows for staff collaboration, teamwork and professional development
  • In the absence of the Branch Supervisor, assumes responsibility for all functions associated with the operation of the branch office
  • Led a team of specialists in providing efficient and accurate vehicle registration, licensing, and title services, ensuring adherence to state regulations and exceptional customer satisfaction
  • Designed and implemented comprehensive training programs for new hires and existing staff, enhancing team competency and increasing productivity by 15%
  • Spearheaded quality assurance initiatives, identifying and resolving process inefficiencies, which resulted in a 10% reduction in processing errors and improved overall compliance
  • Analyzed workflows and recommended procedural adjustments, streamlining operations and reducing average customer service time by 20%
  • Coordinated cross-departmental collaboration to address complex cases and deliver seamless solutions for residents
  • Developed and maintained detailed documentation standards for record-keeping, ensuring data accuracy and compliance with government policies
  • Acted as the primary point of escalation for customer concerns, skillfully resolving issues and fostering trust with the community
  • Cultivated a collaborative and inclusive team culture, leading by example and motivating staff to achieve operational excellence and deliver superior service

Real Estate Listing Manager (Virtual)

The Benjamin Group
01.2019 - 12.2020
  • Provide administrative support to an office of real estate professionals by connecting with clients opening, maintaining and closing out files for all real estate transactions
  • Provided comprehensive administrative support to a team of real estate professionals, acting as a liaison between clients and agents to manage, maintain, and close files for all real estate transactions
  • Oversaw and coordinated new Multiple Listing Service (MLS) listings for FMLS and GAMLS Boards, ensuring accuracy and timeliness
  • Monitored the effectiveness of listing leads and provided actionable insights to optimize client outreach and engagement
  • Trained agents on emerging technology tools and trends, offering strategic recommendations to enhance performance and align with market developments
  • Tracked deal progress, followed up on timelines, and collaborated with dealmakers to meet client goals and contractual obligations
  • Developed and executed project plans, implemented operational policies, and set achievable goals to improve efficiency and streamline brokerage operations
  • Played a pivotal role in setting up logistics for the brokerage’s expansion from Atlanta into the Las Vegas market, ensuring a smooth transition and operational readiness

Agent Strategy Consultant

Xome
Highlands Ranch, USA
06.2017 - 11.2018
  • Company Overview: Highlands Ranch, CO
  • Recruited, tracked, and trained referral agents for Xome's suite of innovative real estate products and services, ensuring alignment with organizational goals
  • Promoted from Agent Network Specialist II to Agent Strategy Consultant, consistently ranking as the top-performing team member
  • Contributed to the development and implementation of the Agent Direct Program, generating an average revenue of $150K per month
  • Coached agents on effectively listing referrals and closing transactions, improving deal closure rates and client satisfaction
  • Designed strategic plans to help agents integrate the Xome Offer Marketplace into their business models, expanding their revenue streams and market reach
  • Demonstrated the value of membership packages through tailored sales techniques, leading to increased enrollment and program adoption
  • Maintained ongoing communication with real estate agents, lending institutions, brokers, and closing offices to ensure seamless coordination and client satisfaction
  • Highlands Ranch, CO

Underwriter

TitleSouth
Birmingham, USA
02.2012 - 03.2017
  • Company Overview: Birmingham, AL
  • Reviewed orders and contracts to verify transaction parties and property details, ensuring accurate coverage in sales transactions
  • Researched property records, including probate records and registrar of deeds, to confirm ownership and transaction history
  • Obtained and analyzed information on tax status, liens, property assessments, rights of way, easements, covenants, and restrictions
  • Performed risk assessments to evaluate transaction insurability and mitigate potential liabilities
  • Issued detailed title commitments outlining necessary requirements for finalizing transactions, ensuring transparency and compliance
  • Summarized findings in comprehensive property reports for stakeholders, facilitating informed decision-making
  • Collaborated with multiple parties to clear outstanding title conditions, ensuring all requirements were met prior to closing
  • Issued title policies and endorsements upon transaction completion and receipt of title premiums, maintaining accuracy and compliance with regulations
  • Birmingham, AL

Administrative Assistant & Team Lead

Sirote & Permutt P.C.
Birmingham, USA
06.2005 - 01.2012
  • Company Overview: Birmingham, AL
  • Provided administrative support to three attorneys in the Real Estate Owned (REO) Department, meeting demanding deadlines with efficiency and accuracy
  • Acted as a liaison between national banking institutions, servicers, real estate agents, and closing offices to facilitate residential real estate closings
  • Conducted preliminary analysis of property abstracts, assessor records, and surveys to identify and resolve title discrepancies
  • Issued detailed title commitments for real estate transactions, ensuring accuracy and clear communication of requirements for closing
  • Negotiated payoff settlements to resolve title defects and facilitate seamless transaction closings
  • Developed a streamlined, paperless work environment, reducing office expenses and enhancing operational efficiency
  • Managed and led a support staff of seven, ensuring alignment with office goals and fostering a collaborative team culture
  • Birmingham, AL

Office Manager

Delmonte Fresh Produce
Winder, USA
10.2002 - 08.2004
  • Company Overview: Winder, GA
  • Acted as the primary liaison between the on-site sales team and national clientele, as well as the company's primary Georgia location in downtown Atlanta
  • Managed fleet logistics to ensure seamless transportation and delivery operations
  • Supported the staffing company manager by overseeing temp-to-hire staff placement
  • Provided customer service to walk-in clients, addressing inquiries and ensuring satisfaction
  • Oversaw accounts payable and receivable processes, maintaining accurate financial records
  • Conducted quality assurance checks on orders and bills of lading to uphold product standards
  • Winder, GA

Server / Bartender

Olive Garden
Hoover, USA
12.2001 - 09.2002
  • Company Overview: Hoover, AL
  • Assisted the management team as a management trainee, gaining operational and leadership experience
  • Delivered high-quality customer service in a dining room setting, ensuring guest satisfaction
  • Supported restaurant operations by performing 'back-of-house' tasks, including preparation and maintenance
  • Collaborated with staff members to maintain smooth service flow and ensure guest needs were met
  • Conducted post-shift cash-out procedures for server personnel, ensuring financial accuracy
  • Hoover, AL

Server / Bartender

Ruby Tuesday’s
Birmingham, USA
03.2000 - 12.2001
  • Company Overview: Birmingham, AL
  • Performed quality assurance checks on orders prior to guest delivery, maintaining high service standards
  • Provided attentive customer service in a dining room environment, ensuring positive guest experiences
  • Supported restaurant functionality by performing 'back-of-house' tasks and assisting other team members
  • Birmingham, AL

Aviation Machinist Mate

United States Navy
08.1994 - 01.2000
  • Conducted maintenance and repairs on P-3 aircraft, ensuring operational readiness and safety compliance
  • Troubleshot and resolved mechanical issues as part of the aviation maintenance team
  • Provided interdepartmental support to VP squadron members to meet operational objectives
  • Delivered administrative assistance as a Yeoman to the base Admiral and support staff, maintaining a Top Secret Security Clearance

Education

Human Resources Management

Herkimer County Community College
Herkimer, NY

Skills

  • Leadership & Team Development
  • Project Management & Workflow Optimization
  • Customer Service & Client Relations
  • Administrative Support & Organization
  • Recruiting & Talent Acquisition
  • Record Keeping and Compliance
  • Risk Analysis & Problem Solving
  • Reporting & Presentations
  • Transaction Processing & Data Entry
  • Training & Mentorship
  • Microsoft Office Suite and CRM Systems

Timeline

Fulfillment Expert (Trainer) & General Merchandiser

Target
03.2024 - Current

Lead Motor Vehicle Specialist

Douglas County, CO
05.2019 - 04.2025

Real Estate Listing Manager (Virtual)

The Benjamin Group
01.2019 - 12.2020

Agent Strategy Consultant

Xome
06.2017 - 11.2018

Underwriter

TitleSouth
02.2012 - 03.2017

Administrative Assistant & Team Lead

Sirote & Permutt P.C.
06.2005 - 01.2012

Office Manager

Delmonte Fresh Produce
10.2002 - 08.2004

Server / Bartender

Olive Garden
12.2001 - 09.2002

Server / Bartender

Ruby Tuesday’s
03.2000 - 12.2001

Aviation Machinist Mate

United States Navy
08.1994 - 01.2000

Human Resources Management

Herkimer County Community College

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