Sabrina Carlisle
Hamburg,AR
Summary
At Mainline Health Systems, INC, I excelled as a Patient Support Specialist, enhancing patient satisfaction and reducing no-shows through effective appointment reminders. Skilled in insurance verification and patient confidentiality, I adeptly managed front desk operations, demonstrating exceptional communication and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Patient Support Specialist
Mainline Health Systems, INC
10.2018 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Verified insurance and collected patient payments
Education
High School Diploma -
Hamburg High School
Hamburg, AR05.2011
Skills
- Patient confidentiality
- Follow-up Coordination
- Healthcare industry understanding
- Insurance Verification
- Appointment Scheduling
- Medical terminology knowledge
- Policy Adherence
- Customer Service
- Time Management
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
Timeline
Patient Support Specialist
Mainline Health Systems, INC
10.2018 - Current
High School Diploma -
Hamburg High School
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