SABRINA CARTER
Rosedale,USA
Summary
Experienced HR professional with a strong background in employee relations, recruitment, and talent management. Proven success in implementing effective HR strategies aligned with organizational objectives. Recognized for collaborative team approach and ability to adapt to evolving business requirements. Skilled in conflict resolution and performance management, consistently achieving positive outcomes.
Overview
25
25
years of professional experience
Work History
Sr. HR Coordinator
Johns Hopkins University
11.2024 - Current
- Responsible for day-to-day implementation of the recruitment and hiring process, from initiation to onboarding
- Develops and reviews job descriptions with supervisors, managers, and faculty
- Suggests changes based on understanding of area and need
- Submits position requests through the required divisional review and approval workflow
- Monitors the status of recruitment activity using JHU’s applicant tracking system
- Oversees and optimizes the candidate's experience throughout the interviewing and onboarding processes
- Tracks and reports on key recruitment metrics and outcomes, e.g
- Time-to-fill, source of hire, and applicant feedback, etc
- Provides regular updates to hiring managers and BSPH leadership on the status of open positions and recruitment activities
- Upon financial approval, submit requisition to JHU Jobs and ensure accurate posting
- Collaborates with Talent Acquisition to arrange and host preliminary candidate interviews and facilitate the hiring process
- Support on-boarding and orientation activities for all new hires, faculty and post docs
- Participates in creating, developing and delivering department/divisional orientations
- Facilitates general human resources questions for the department and escalates concerns or more complex inquiries to HRBP
- Provides guidance and makes recommendations on appropriate starting salaries and promotional salaries for faculty and staff to ensure equity, in collaboration with the HR-Compensation team
- Completes time sensitive transactional and operational activities, data entry and payroll submission
- Supports departmental review and approval process related to time off, E210 management, overtime payments, timely terminations and transaction processing and other payroll and leave related logistics
- Ensure payroll system and new hire data accuracy
- Runs monthly transaction, payroll, and staff reports to review for accuracy, provides reports to leaders and assists with budget data
- Assist and advises employees on tax information, sick time, vacation time, holidays, leave of absence, family medical leave, payroll, tuition reimbursement, flexible fringe benefits, deductions, etc
- Responsible for coordinating initial departmental efforts related to staff that require Family Medical Leave (FMLA) and Short-Term Disability (STD Parental leave and Birth Recovery Leave
- Will work with divisional administration, supervisors, and SOM and JHHS HR representatives on submission of paperwork related to this area
- Works with departmental HR, administrative and finance leaders to coordinate the annual performance review process
- Use guidelines to determine annual increases and communicate changes to staff
- Triages employee relations concerns or HR cases
- Support departmental leaders with general employee relations needs, including gathering information to support investigations, performance improvement challenges and all related employee management efforts
- Responsible employee reporting and related investigative resources
- Coordinates visa process for international faculty, fellows, and staff
- Resolves Visa and credentialing issues
- Provides general HR guidance to managers and staff within the department or designated area of responsibility
- Conduct exit interviews for terminating or transferring employees
- Performs other related duties as requested
Clinic Supervisor
Johns Hopkins University
07.2022 - 11.2024
- Managed the daily administrative oversite of busy Orthopedic Clinic
- Scheduled patients for laboratory tests, medical examinations, and consultations
- Interviewed patients and or family members to obtain accurate pre-registration information and to confirm appointments
- Verified and entered pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas
- Obtained pre-certifications as required by patients’ health care insurers or managed care providers
- Registered patients for clinical appointments using computerized database
- Reviewed and updated provider’s clinical protocols and standardized work practices as needed
- Supervised Medical Office Staff
- Assist with hire/fire/disciplinary authority
- Served as the back to Medical Office Coordinators and Clinical Coordinators when needed with answering phones, scheduling appointments, and surgery
- Informed patients of costs of care being provided, and guided them to appropriate resources for further information, guidance, or assistance
- Coordinated the interview and process for applicants
- Maintained a continuous working knowledge of clinical practices and organizational systems, and serves as a subject matter expert to Administrators, Faculty, Staff and Patients
- Served as the primary trainer of newly hired Medical Office Staff and coordinates ongoing training of support staff to ensure compliance and consistency
- In partnership with faculty and divisional business service analysts managed staff productivity and performance
- Maintained staff time and attendance to include monitoring of E210 system and overtime, staff team coverage and communication
- Assisted in the development and implementation of office policies and procedures for the support staff
- Served as a subject matter expert and communicator of the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division
- On a regular and continuous basis, exercised good judgment and assumed responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area
- Prepared and reports of department statistics such as but not limited to physician utilization, support staff productivity matrix, and registrations data analysis
- Maintained EPIC Super-User rights with the access to create and edit provider templates
- Assisted patients, patient families, referring physicians and third-party carriers to resolve patient related issues
- Served as the initial contact to receive patient complaints, investigate the complaint and provide resolutions options and training to staff members
- Processed online payments, invoices, reimbursement for out-of-pocket expenses, travel, licenses, subscription renewals, dues, purchase orders, etc
- Ordered clinic supplies such medication, casting materials and general office products
- Ensures that all staff licenses and certifications are up to date
- Assists the Clinical Nurse Manager with other duties as assigned
Lab Support Assistant II
University of Maryland, BWMC
01.2023 - Current
- Evaluates results and specimen integrity based on department and testing guidelines
- Ensures specimens are adequate for testing: volume, hemolysis; correct collection tube, etc
- Processes Add-On testing according to departmental procedures
- Reviews patient’s registrations for accuracy
- Resolves specimen problems such as incorrect labeling, different name on the requisition
- Identifies where the origin of specimens and documents all information for quality assurance purposes
- Answers telephones and responds to customer inquiries and requests
- Solves complaints/issues and follows through with appropriate documentation
- Troubleshoots and solves instrument problems
- Maintains accurate patient identification and information for billing purposes following departmental procedures
- Receives, processes and arranges delivery of specimens according to departmental procedures
- Acts as the expeditor for specimen management
- Coordinates specimen and order processing and ensures specimens are processed and delivered to the testing or problem-solving areas in a timely manner
Lead Sr. Medical Office Coordinator
Johns Hopkins University
09.2016 - 06.2022
- Coordinated day-to-day activities of a multi-faceted complex surgical practice to ensure an efficiently functioning office and an exceptional patient experience
- Registers patients for clinical appointments using computerized database
- Verified insurance information and obtained prior authorizations for appointments, surgery and testing
- Performed clinic review of the provider’s schedule/template and revising when necessary
- Professionally handled incoming calls/ message requests from the Call Center, patients and clinicians
- Addressed patient problems, third party issues and patient-related situations based on experiences and resolved issues independently
- Performed a variety of complex and confidential administrative duties
- Responsible for scheduling and posting all emergent and elective surgical cases at multiple locations
- Provided all information to patients regarding preparation for preoperative testing and examinations for upcoming procedures
- Coordinated OR schedules for multiple locations
- Responsible for insurance verification, obtaining referrals, authorizations / pre-certifications from various insurance carriers
- Processed reimbursements per department protocol as applicable
- Completed Disability, Family Medical Leave, Workers Compensation, Medical Assistance applications, and MVA forms
- Provided administrative support for medical matters on behalf of physicians, as well as provide general academic/general administrative support
- Served as a subject matter expert regarding informal and formal department goals, standards, policies/procedures, and Sr
- Medical Office Coordinator tasks, workflows and responsibilities
- Assisted with the onboarding of new staff to clinical and administrative operations
- Maintained split between Sr
- Medical Office Coordinator and Team Lead responsibilities
- Answered office phone, schedules meetings, maintains a conflict free calendar for physicians, makes travel arrangements, and maintains filing system
- Served as a liaison between the physician, departmental administration, clinical management and hospital services
- Responsible for credentialing and reappointment for all facilities
- Ensured that all Licenses and certifications are up to date
- Assisted the administrator with other duties as assigned
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
Administrative Assistant/CMA
Vascular Surgical Associates
10.2015 - 09.2016
- Completed patient registration, copay and coinsurance collection
- Responsible for insurance verification, obtaining authorizations and pre-certifications from various insurance carriers
- Triaged and obtained patients vitals and medical history
- Scheduled diagnostic test and surgical posting
- Maintained Physician’s calendars, appointment schedule
- Completed medical documentation in the electronic medical record
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Supervisor, Office Administration
MedStar Union Memorial Hospital
08.2014 - 09.2015
- Assisted with developmental goals, objectives, standards, policies and procedures
- Completed patient registration, copay and coinsurance collection
- Verified insurance information and obtained prior authorizations for appointments, chemotherapy, surgical procedures and radiology testing
- Assisted with preparation of departmental budget, monitored accounts for timely payment, processed check request
- Processed payroll for physicians and clerical staff in accordance with established quality and accuracy standards
- Monitored time and attendance records, evaluated staff performance and made recommendations for personnel actions
- Supervised the maintenance and preparation of records, files and other documents
- Maintained an organized filing system
- Worked independently and performed a variety of complex and confidential administrative duties
- Maintained electronic calendar for department faculty and generated minutes and agendas for departmental meetings
- Coordinated and implemented office services such as purchasing, records control, projects and budget accounting operations
- Located and compiled information, formatted reports, graphs, tables, records and other sources of information
- Exercised administrative judgment and assumed responsibility for decisions that impacted costs, and/or quality of service within the functional area
- Exchanged non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills
- Assisted the HR supervisor with monitoring and evaluating HR transaction workflow and volume in order to meet production and performance goals
- Worked closely with the HR supervisor and payroll to establish and revise HR transaction processing as necessary
- Influenced staff to commit to sustaining a work environment that placed patient confidentiality as a top priority
- Responsible for creating and maintaining a team environment among coworkers within the unit
Coordinator Office, Administration
MedStar Good Samaritan Hospital
11.2010 - 08.2014
- Supervised daily clerical operations of the department
- Registered patients for clinical appointments using computerized database
- Served as the Assistant to Oncology Service Line Director
- Provided medical office support for outpatient Oncology/Hematology practice
- Performed a variety of administrative duties including responding to and resolving problems and/or complaints
- Responsible for training, orienting and assigning departmental staff
- Maintained electronic calendar for department faculty
- Processed payroll for physicians and clerical staff in accordance with accuracy
- Assisted Human Resources with monitoring and evaluating HR transactions, workflow and volume in order to meet production and performance goals
- Consistently exhibited the ability to multitask and plan work priorities around payroll processing deadlines
- Obtained authorizations from various insurance providers
- Scheduled appointments, diagnostic test, surgical procedures, and treatment plans
- Reported and maintained clinical results
- Responsible for creating and maintaining a team environment among coworkers within the unit
Lab Assistant, CMA
Patient First Medical Center
01.2010 - Current
- Assist Nurses and Physicians with patient treatment
- Registers patients for clinical appointments using computerized database
- Verifies and enters insurance information into the computer system
- Prepares daily printed schedules for designated areas
- Provides positive, warm and friendly customer service in all interactions with patients, reference labs and insurance companies
- Follows the laboratory’s procedure for specimen collection, handling, and processing, as well as test analyses, reporting, and maintaining records of test results
- Identify indicators that may impact test performance or reporting of test results and intervene appropriately
- Order, receive, and distribute stock as needed in laboratory and treatment area
- Performs CLA waived testing and specimen collection
- Processes (centrifuges, aliquots and performs other special handling procedures for specimens) Saves or preserves specimens as needed in refrigerator, freezer, incubator, dry ice or other storage as appropriate
- Communicates test results, test descriptions, etc
- Assures a high level of customer satisfaction by communicating and responding to a variety of internal and external customers in a professional and courteous manner
- Reviews and acts on test pending list
Surgical Poster/Scheduler
Clinical Associates
08.2009 - 11.2010
- Responsible for scheduling and posting Gastroenterology and Urology surgical procedures
- Responsible for insurance verification and obtaining authorization / pre-certifications from various insurance carriers
- Registered patients for clinical appointments and surgical procedures using computerized database
- Provided administrative support to office manager
- Provided patients with information and education pertaining to their scheduled procedure
Quality Control Assembler/Team Leader
General Motors Corporation
04.2000 - 08.2009
- Responsible for the production of quality parts in a safe and timely manner
- Inventory registration for parts and inventory
- Maintained documentation and various quality checks
- Successfully organized teams for brand new production facility
- Established policies and procedures for testing, job set-up and parts coding
- Worked as a liaison between team members and upper management and performed administrative duties as necessary
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team's overall success.
- Collaborated with team members to improve production processes and maintain quality standards.
Education
Manager Development Program Certificate -
Johns Hopkins University
Baltimore, MD03.2023
Supervisor Development Program Certificate - undefined
Johns Hopkins University
Baltimore, MD02.2023
General Studies - undefined
Community College of Baltimore County
Essex, MD05.2016
Certified Registered Medical Assistant - undefined
TESST College of Technology
Towson, MD10.2009
Skills
- Motivated, highly organized Healthcare leader with a background in operations, administration, quality and safety
- A meticulous and results-driven professional with experience optimizing productivity, efficiency, and service quality across various healthcare settings
- Proactive and result-oriented professional with management experience in the healthcare and automotive industries
- Quickly masters job specific software and protocols, meets deadlines, and delivers superior performance
- Strong analytical, detail/follow through and problem-solving skills
- Exceptional training, planning, and staff development skills with ability to manage and delegate needs while meeting business requirements
- Possesses well-developed people skills, communication abilities, and the capacity to build relationships at various levels of the organization
- Core competencies include: Overseeing Clinical Operations
- Patient Services
- Performance Coaching/Training
- Employee Relations
- Team Management
- Project Management
- Phlebotomy
- Recruitment
- HR policies and procedures
- HR analytics
- Employee relations
- Recruitment strategies
- Talent acquisition
- Payroll administration
- Onboarding and orientation
Timeline
Sr. HR Coordinator
Johns Hopkins University
11.2024 - Current
Lab Support Assistant II
University of Maryland, BWMC
01.2023 - Current
Clinic Supervisor
Johns Hopkins University
07.2022 - 11.2024
Lead Sr. Medical Office Coordinator
Johns Hopkins University
09.2016 - 06.2022
Administrative Assistant/CMA
Vascular Surgical Associates
10.2015 - 09.2016
Supervisor, Office Administration
MedStar Union Memorial Hospital
08.2014 - 09.2015
Coordinator Office, Administration
MedStar Good Samaritan Hospital
11.2010 - 08.2014
Lab Assistant, CMA
Patient First Medical Center
01.2010 - Current
Surgical Poster/Scheduler
Clinical Associates
08.2009 - 11.2010
Quality Control Assembler/Team Leader
General Motors Corporation
04.2000 - 08.2009
Supervisor Development Program Certificate - undefined
Johns Hopkins University
General Studies - undefined
Community College of Baltimore County
Certified Registered Medical Assistant - undefined
TESST College of Technology
Manager Development Program Certificate -
Johns Hopkins University
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