SABRINA CASTILLO
San Antonio,TX
Summary
Solutions Delivery Analyst with expertise in managing complex projects and optimizing processes. Proven ability to enhance delivery strategies, resulting in increased performance and efficiency. Strong analytical skills and experience in translating business requirements into technical specifications. Committed to driving business growth through innovative technology solutions and data integration strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Solutions Delivery Analyst III - Data
HOLT CAT
San Antonio, TX
02.2023 - Current
- Acts as a liaison among IT, business partners, and other stakeholders throughout the project life cycle to develop alternative solutions to address inner business constraints.
- Determine which connections benefit from real-time integration versus batch processing, optimizing performance and efficiency in part of data integration management.
- Provides a naturally inquisitive approach during the contribution of development outsourcing services to best catch areas of opportunity.
- Performs data acquisition and constructs workflow diagrams to provide technical and functional support.
- Leads user acceptance testing (UAT), coordinated stakeholders, and gathered feedback to ensure system enhancements met business needs.
Business Systems Analyst
Quest Analytics
Remote
04.2022 - 02.2023
- Gather and translate business requirements into technical specification, ensuring alignment with business objectives while determining priorities.
- Conduct stakeholder interview, process analysis and gap assessments to support solution design.
- Collaborate with Solution Architects, SMEs, and cross-functional teams to develop data models and systems improvements.
- Author and socialize technical specifications to support seamless adoption of new features and functionality with quality assurance.
Business Intelligence Analyst
TaskUs
San Antonio, Texas
10.2018 - 04.2022
- Perform various ad-hoc analyses, including but not limited to customer satisfaction analysis, tenure and learning curve analysis, quality of service analysis, contractual KPI driver analysis and financial performance.
- An expert in client-owned systems and tools (Zendesk, Talkdesk and Salesforce) in order to provide recommendations to the accounting team on how to best utilize the system for their business.
- Providing consultative support to our clients that is data-based, analysis-driven and grounded in a solid understanding of call center operations and customer relationship management.
- Quickly adapts to new systems and tools to extract, analyse and interpret data effectively with the use of Microsoft PowerBI.
Business System Analyst - CaptureRx C4 Project
Y&L CONSULTING
San Antonio, Texas
05.2017 - 10.2018
- Conducted client assessment reviews prior to contract sign-on to evaluate terms and expectations established in the Statement of Work (SOW).
- Participated in business requirement sessions for proper software development capture in creating Use Case Diagrams and User Stories.
- Evaluated functionality in relation to product business requirements with a thorough understanding of software development methodologies such as Agile/Scrum.
- Coordinated software demos to Product Owners with SQL team for the process of testing functionality prior to beta release.
- Proficient in implementing document structure standards when capturing system requirements.
IT Operational Analyst
SOUTHWEST BUSINESS CORPORATION
San Antonio, Texas
06.2016 - 03.2017
- Implemented standard customer facing performance while incorporating proper steps for the recording of troubleshooting actions in Service Now for accurate data capturing.
- Assisted in reviewing, developing, implementing, and maintaining departmental processes, procedures, and related documentation.
- Managed Problem Management in review of the investigation processes taking place to insure priority one incidents were not to be reoccurrences.
- Developed, generated, and maintained customized reports used to evaluate business process measures, work requirements, and briefs management on findings.
Data Analyst
CHEROKEE NATION TECHNOLOGY SOLUTIONS
San Antonio, Texas
01.2014 - 06.2016
- Consolidated sources for data mining to facilitate swift financial decision strategies by U.S. Air Force leadership.
- Assisted with data analysis, extraction and delivery; supports the execution of information and data governance.
- Managed, developed and supervised QA/QC process; to complete required reports and summaries for regulatory & industry agencies.
- Drafted quarterly and annual reports for review to ensure regulatory compliance.
- Participated in gathering business requirements for supporting and delivering business solutions.
- Reviewed over 300 deliverables while creating Project Status Reports (PSR), and Monthly Status Reports (MSR), for Base Realignment and Closure (BRAC) government contracts.
Technical Writer
CHEROKEE NATION TECHNOLOGY SOLUTIONS
San Antonio, Texas
01.2014 - 06.2016
- Conducted research and development for technical documents including funding proposals, organizational documents, policies, articles, and forecasting reports.
- Collaborated directly with staff members to implement problem solving strategies as discrepancies were found during quality control reviews.
- Identified installation site data entry and date validation in EESOH-MIS.
- Ensured proper steps of evaluation were taken for projects and associated sites in the Project Cost Estimating Assumptions Documents (PCEAD's) as well as sign-off from Program Manager on the Program Requirements Development (PRD) summary.
Production Specialist (Intern)
CHEROKEE NATION TECHNOLOGY SOLUTIONS
San Antonio, Texas
01.2014 - 06.2014
- Analyzed large financial datasets of $4B across 3000 sites.
- Conducted quality control reviews of cost estimate documentation included in audit file deliverables for Air Force Civil Engineering Center environmental liability requirements against what congress had budgeted.
- Developed Project Site Specific Information for congressional reporting while conducting data analysis using tools utilized to optimize investment strategies during budgeting.
Education
Bachelor of Applied Technology - Technology Management
South Texas College
McAllen, TexasAssociate of Arts - Business Administration
South Texas College
McAllen, TexasSkills
- Azure DevOps
- JIRA and Confluence
- Microsoft Power BI
- Data integration
- Data modeling
- Business requirements analysis
- Cross-functional collaboration
- Adaptability to new tools
- ITIL framework
Certification
- ITIL
Timeline
Solutions Delivery Analyst III - Data
HOLT CAT
02.2023 - Current
Business Systems Analyst
Quest Analytics
04.2022 - 02.2023
Business Intelligence Analyst
TaskUs
10.2018 - 04.2022
Business System Analyst - CaptureRx C4 Project
Y&L CONSULTING
05.2017 - 10.2018
IT Operational Analyst
SOUTHWEST BUSINESS CORPORATION
06.2016 - 03.2017
Data Analyst
CHEROKEE NATION TECHNOLOGY SOLUTIONS
01.2014 - 06.2016
Technical Writer
CHEROKEE NATION TECHNOLOGY SOLUTIONS
01.2014 - 06.2016
Production Specialist (Intern)
CHEROKEE NATION TECHNOLOGY SOLUTIONS
01.2014 - 06.2014
Bachelor of Applied Technology - Technology Management
South Texas College
Associate of Arts - Business Administration
South Texas College
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