Summary
Overview
Work History
Education
Skills
Timeline
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SABRINA CHAVEZ

Summary

Results-driven project and account management professional with 15+ years of experience in market research, client relationship management, and cross-functional team collaboration. Proven ability to lead projects from initiation to completion while ensuring alignment with business objectives, timelines, and budgets. Recognized for strong communication skills, organization, and ability to drive client satisfaction. Passionate about creating value for clients while supporting internal team success.

Overview

18
18
years of professional experience

Work History

Sales/Product Specialist

Dynata
01.2022 - 06.2025
  • Company Overview: formally Ameritest
  • Creative Evaluation SME, worked with SME VP and sales to drive revenue for the line of business.
  • Maintained strong client relationships, ensuring long-term satisfaction and retention.
  • Served as the primary liaison between clients and internal teams, ensuring smooth collaboration and excellent client satisfaction.
  • Provided expert knowledge on creative evaluation products and services.
  • Collaborate with internal teams (e.g., researchers, programmers, and account managers) to deliver successful outcomes.
  • Developed and implemented process and training documents for AM and Research teams.
  • Formally Ameritest

Associate Research & Planning Director

Ameritest
10.2017 - 12.2021
  • Led, managed, trained, and mentored Research Planning team.
  • Assessed employee performance against established goals and targets.
  • Created detailed plans outlining timelines, goals/objectives, budgets, available resources, and other requirements for projects.
  • Identified opportunities for process optimization.
  • Manage key client accounts.
  • Oversee complex projects.
  • Continued to manage a diverse client portfolio that consisted of high revenue clients and complex studies designs.

Senior Research Planner

Ameritest
10.2012 - 10.2017
  • Managed a diverse portfolio which included large and mid-tier accounts.
  • Proposed/scoped both quantitative and qualitative research solutions.
  • Established and maintained strong relationships with key clients to ensure client satisfaction rates remained above expectations.
  • Conducted project reviews and formal closeouts to inform process improvements.
  • Collaborated with programmers and field managers to develop fielded strategies and minimize quota risk.

Research Planner / Analyst

Ameritest
08.2009 - 10.2012
  • Continued to work with clients as key point of contact in scoping research proposal, oversee daily project operations, and assess risk.
  • Survey/questionnaire design and development.
  • Collected, analyzed, and interpreted data from research surveys.
  • Produced insights and strategic recommendations through comprehensive reports with visualized data.

Research Planner

Ameritest
08.2007 - 08.2009
  • Key point to contact, work with clients to understand and define project scope (research objective, budget, timing needs).
  • Oversee daily project operations, monitor risks, and drive issue resolution.
  • Ensure quality standards were met across deliverables and client communications.

Education

Bachelor’s Degree - Mass Communication / Media Studies

The University of New Mexico

Skills

  • Project Management
  • Client Relationship Management
  • Cross-functional Team Collaboration
  • Strategic Planning & Execution
  • Data Analysis & Research
  • Communication (Verbal & Written)
  • Problem Solving

Timeline

Sales/Product Specialist

Dynata
01.2022 - 06.2025

Associate Research & Planning Director

Ameritest
10.2017 - 12.2021

Senior Research Planner

Ameritest
10.2012 - 10.2017

Research Planner / Analyst

Ameritest
08.2009 - 10.2012

Research Planner

Ameritest
08.2007 - 08.2009

Bachelor’s Degree - Mass Communication / Media Studies

The University of New Mexico

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