Sabrina Cipriano
Dallas,TX
Summary
Proven leader in the dental industry, adept at operations management and staff development, with a track record of enhancing patient care and boosting revenue at Dental Dreams. Leveraged expertise in HIPAA compliance and effective communication to mentor teams and improve patient relations. Achieved significant advancements in performance and service quality, demonstrating exceptional problem-solving and organizational skills. Highly-motivated Regional Manager with in-depth knowledge and progressive experience in dental and hospital practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Coordinated with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 30+ years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dental Regional Manager
Dental Dreams
08.2007 - Current
- Established clear performance metrics for dental office managers, enabling consistent evaluation of progress toward goals throughout the region.
- Improved regional revenue by identifying growth opportunities and expanding services in under-served areas.
- Conducted regular audits of dental offices to identify areas for improvement in efficiency, cleanliness, and patient experience.
- Enhanced employee morale by providing ongoing training opportunities and promoting a positive work environment.
- Reduced appointment cancellations through diligent follow-up calls and timely reminders.
- Optimized staff scheduling to ensure adequate coverage during peak hours without compromising patient care or employee satisfaction.
- Mentored new hires in company policies, procedures, and best practices, facilitating their smooth integration into the team.
- Monitored compliance with industry regulations, ensuring all dental offices maintained proper documentation and certifications.
- Evaluated employee performance, identifying top performers for advancement opportunities and providing constructive feedback to support professional growth.
- Managed financial reporting for multiple dental offices within the region, ensuring accuracy while adhering to established deadlines.
- Addressed security concerns by implementing strict protocols for handling confidential patient information across all locations within the region.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Boosted patient retention rates with exceptional customer service and timely resolution of concerns.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Insurance Claims Specialist
All American Smiles
01.2006 - 07.2007
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Followed up with customers on unresolved issues.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
- Improved overall efficiency of the department by mentoring junior staff members on best practices in insurance claims handling and resolution techniques.
- Minimized financial losses by identifying and addressing fraudulent claims through rigorous investigation and analysis.
- Compiled and analyzed claim data to identify patterns and recommend preventive measures, reducing future claim occurrences.
- Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all claim handling procedures.
- Facilitated inter-departmental collaboration to address and resolve claim disputes, leading to smoother operational flow.
- Contributed to policy revisions by providing insights from claim trends and common issues encountered during processing.
- Streamlined communication with policyholders to clarify claim procedures and requirements, enhancing overall transparency.
- Expedited claim resolutions by adopting proactive approach to gathering necessary documentation and evidence.
- Improved claims processing efficiency by meticulously reviewing and validating each claim for accuracy and completeness.
- Enhanced team productivity by introducing automated tools for routine claim processing tasks.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Calculated adjustments, premiums and refunds.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claims.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Modified, updated and processed existing policies.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Office Mnager
Dr. Samuel Ramos DDS.
07.1998 - 11.2005
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
W. H Adamson
DallasSkills
- Customer Relations
- Operations Management
- Staff Development
- Performance Analysis
- Dental Industry Knowledge
- Patient Care
- Payment plans
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Infection Control
- Oral communication
- Employee Training
- Insurance Billing
- Scheduling
- Schedule Management
- Inventory Management
- Appointment Coordination
- Patient Relations
- Treatment Planning
- Electronic Dental Record (EDR)
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Employee Supervision
- Professionalism
- Staff Management
- Quality Control
- Employee Performance Evaluations
- Employee Work Scheduling
- Staff Scheduling
- Epic Systems
- Health Information Systems
- Records Maintenance
- Medicare Compliance
Accomplishments
- Supervised team of 50 staff members.
Certification
- HIPPA
- MEDICAID
- CARE CREDIT
- FIRST HOME DENTAL
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Dental Regional Manager
Dental Dreams
08.2007 - Current
Insurance Claims Specialist
All American Smiles
01.2006 - 07.2007
Office Mnager
Dr. Samuel Ramos DDS.
07.1998 - 11.2005
High School Diploma -
W. H Adamson
- HIPPA
- MEDICAID
- CARE CREDIT
- FIRST HOME DENTAL
- CPR
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