Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SABRINA Clemmer

Summary

Dynamic professional with extensive experience at Barnes & Noble, excelling in customer service and inventory management. Proven track record in driving operational efficiency and enhancing client relationships. Adept at training teams and implementing strategic solutions, resulting in significant business growth and improved customer satisfaction. Strong analytical thinker with exceptional communication skills.

Overview

9
9
years of professional experience

Work History

Lead Booksellers/ Business Development Specialist

Barnes & Noble
08.2021 - Current
  • Oversee shelf stocking, boosting store presentation and customer engagement.
  • Facilitate school book orders, ensuring timely delivery and client satisfaction.
  • Manage corporate accounts, expanding client base and enhancing B2B relations.
  • Conduct training sessions, improving team efficiency and operational effectiveness.
  • Streamline inventory, driving growth and maintaining efficient stock control.
  • Analysis and refine inventory management processes while developing corporate accounts, resulting in substantial business growth and improved stock control.
  • Design and implement strategic solutions for operational challenges, enhancing team performance through targeted training programmes.
  • Build and nurture relationships with educational institutions, successfully managing bulk order fulfilment and expanding institutional client base.
  • Transform merchandising strategies and display presentations, creating engaging customer experiences while maintaining operational excellence.
  • Spearhead inventory optimisation initiatives while developing strategic corporate partnerships, driving measurable revenue growth and enhanced stock efficiency.
  • Direct educational institution partnerships and bulk order fulfilment, establishing robust distribution channels and expanding institutional client portfolio.
  • Lead cross-functional team training programmes, enhancing operational effectiveness and customer service standards across store departments.
  • Pioneer strategic solutions for operational challenges, transforming store presentation while maintaining exceptional inventory management standards.
  • Analyse operational workflows and implement efficiency improvements, strengthening team performance and customer satisfaction metrics.
  • Develop strategic solutions for business challenges while mentoring team members, fostering a culture of excellence and continuous improvement.
  • Devise dynamic merchandising strategies to enhance store layout and customer flow, while implementing data-driven inventory management solutions.

Ice Cream Driver

Mister Softee
03.2021 - 08.2021
  • Stocked and managed inventory for daily routes, ensuring timely event attendance.
  • Processed diverse payment methods, enhancing customer satisfaction.
  • Addressed customer complaints, improving service quality.
  • Maintained cleanliness of vehicles, ensuring health compliance.
  • Contributed to efficient operations and customer service excellence.
  • Managed daily inventory operations and route planning while maintaining exceptional customer service standards, processing diverse payment methods, and ensuring vehicle cleanliness.
  • Optimised mobile vending operations through efficient stock management, precise route execution, and streamlined customer service delivery.
  • Implemented systematic approach to inventory management, payment processing, and route optimisation while maintaining high customer satisfaction levels.
  • Developed data-driven inventory forecasting system, minimising waste and maximising daily sales potential through precise stock management.

Associate Lead with Keys

PetSmart
09.2020 - 01.2021
  • Managed store operations and ensured smooth opening and closing procedures.
  • Resolved customer service issues, enhancing satisfaction and loyalty.
  • Led associates, ensuring task completion and operational efficiency.
  • Handled returns and exchanges, providing clear product explanations.
  • Maintained store cleanliness, contributing to a positive shopping environment.
  • Spearheaded retail operations with key holder responsibilities, orchestrating store openings/closings while managing cash deposits and ensuring exceptional customer experiences.
  • Resolved complex customer inquiries and facilitated product returns while maintaining detailed knowledge of pet supplies and animal care protocols.
  • Mentored associates in daily operations, fostering a collaborative environment while delivering comprehensive product guidance to enhance customer satisfaction.
  • Drove operational excellence through effective team supervision, maintaining store cleanliness standards and streamlining transaction processes.
  • Optimised store workflow by coordinating opening and closing procedures, ensuring accurate cash deposits and maintaining high service standards.

Customer Service/Merchandiser

Best Buy
06.2017 - 09.2020
  • Managed OMS issues, ensuring timely order processing and customer satisfaction.
  • Balanced registers and safe funds daily, maintaining financial accuracy.
  • Facilitated returns, exchanges, and protection plan sales, enhancing customer experience.
  • Set up store displays and updated pricing, optimizing product visibility.
  • Advised customers on product features, aiding informed purchasing decisions.
  • Streamlined order management system operations while maintaining inventory accuracy through daily store pickup audits and register reconciliation.
  • Guided customers through product features and comparisons, ensuring informed purchase decisions while maximising protection plan adoption.
  • Managed comprehensive price updates and display maintenance, implementing systematic store-wide merchandise presentation protocols.
  • Facilitated seamless returns and exchanges while building customer trust through detailed product knowledge and consultative selling approaches.
  • Orchestrated multi-channel customer service operations, resolving complex order management issues while maintaining high satisfaction standards.
  • Organized sales floor by relocating pallets and updating pricing for weekly promotions.
  • Ensured inventory accuracy through weekly counts, maintaining optimal product availability.
  • Resolved customer inquiries, enhancing satisfaction and driving positive store experiences.
  • Streamlined inventory management through weekly audits, ensuring accurate product placement and pricing while maintaining organized sales floor operations.
  • Enhanced customer experience by resolving inquiries promptly, managing price updates, and coordinating efficient merchandise placement.
  • Optimized sales floor efficiency through systematic pallet movement and strategic product placement, driving improved store accessibility.
  • Coordinated with team members to execute weekly price updates and inventory counts, ensuring seamless store operations.
  • Improved store accessibility by implementing strategic merchandise placement and efficient pallet relocation protocols.

Sales Associate

Sam's Club
03.2017 - 05.2017
  • Managed store operations and ensured smooth opening and closing procedures.
  • Resolved customer service issues, enhancing satisfaction and loyalty.
  • Led associates, ensuring task completion and operational efficiency.
  • Handled returns and exchanges, providing clear product explanations.
  • Maintained store cleanliness, contributing to a positive shopping environment.

Cashier

Dollar General
07.2016 - 01.2017
  • Ensured checkout areas and store remained clean and organized, enhancing customer experience.
  • Stocked shelves efficiently, accurately pricing items, contributing to operational smoothness.
  • Assisted customers by resolving inquiries and complaints, improving satisfaction levels.
  • Operated cash registers and price scanners, maintaining accuracy in transactions.
  • Welcomed customers warmly, fostering a friendly shopping environment.

Cashier

Walmart Neighborhood Market
11.2015 - 04.2016
  • Streamlined point-of-sale operations while managing inventory accuracy and implementing loss prevention protocols to enhance store security.
  • Optimised checkout efficiency during peak hours while maintaining exceptional customer satisfaction and accurate cash handling procedures.
  • Developed improved shelf organisation system that reduced restocking time and enhanced product visibility for customers.
  • Implemented cross-merchandising strategies to boost sales while maintaining meticulous inventory records and coordinating with suppliers for timely restocks.
  • Processed payments and handled customer inquiries with efficiency and accuracy.
  • Facilitated merchandise returns and exchanges, ensuring customer satisfaction.
  • Issued receipts and refunds, maintaining precise transaction records.
  • Provided carry-out service, enhancing the customer experience.
  • Managed cash, checks, and card transactions, ensuring seamless operations.

Education

High School Diploma -

Ashbrook High School
Gastonia, NC
06-2014

Skills

  • Customer service and support
  • Cash handling
  • Inventory management
  • Sales and merchandising
  • Training and development
  • Order processing
  • Team leadership
  • Problem solving
  • Retail operations
  • Conflict resolution
  • Time management
  • Customer retention strategies
  • Operational efficiency
  • Customer engagement
  • Customer relationship management
  • Project management
  • Analytical thinking
  • Excellent communication
  • Written communication

References

References available upon request.

Timeline

Lead Booksellers/ Business Development Specialist

Barnes & Noble
08.2021 - Current

Ice Cream Driver

Mister Softee
03.2021 - 08.2021

Associate Lead with Keys

PetSmart
09.2020 - 01.2021

Customer Service/Merchandiser

Best Buy
06.2017 - 09.2020

Sales Associate

Sam's Club
03.2017 - 05.2017

Cashier

Dollar General
07.2016 - 01.2017

Cashier

Walmart Neighborhood Market
11.2015 - 04.2016

High School Diploma -

Ashbrook High School

Similar Profiles

CREATE PROFILE
SABRINA Clemmer