Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Clifton

Houston,TX

Summary

Passionate and talented administrative professional with over a decade of experience supporting both teams and C-suite executives. Proficient in corporate event planning, scheduling, administrative tasks, travel coordination, and office management. Adept at managing operations, handling customer service inquiries, and ensuring smooth organizational workflows. Authorized to work in the U.S. for any employer.

Overview

10
10
years of professional experience

Work History

Operations Manager

Bees360, Inc.
11.2023 - Current
  • Respond to customer queries in a timely and accurate manner via phone, email, and chat
  • Identify customer needs and assist them in using specific product features
  • Analyze and report product malfunctions, testing different scenarios or impersonating users
  • Update internal databases with information on technical issues and customer discussions
  • Monitor customer complaints on social media and proactively offer assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and follow up to ensure issues are resolved
  • Assist in training junior Customer Support Representatives
  • Handle inspector dispatch and scheduling
  • Provide executive reporting to C-Suite

Office Manager/Executive Assistant

Woodchuck Delivery
07.2019 - 06.2023
  • Scheduled customer deliveries and communicated with clients via phone, text, email, and online platforms
  • Acted as primary point of contact and dispatcher for drivers
  • Logged calls, documented next steps, and managed data via Google Sheets
  • Ensured quality control for driver delivery execution, accuracy, and route completion
  • Coordinated driver assistance via Bringg platform, including schedule creation and relaying customer information
  • Managed residential and commercial accounts, overseeing invoicing and account reconciliation using QuickBooks
  • Produced reports and collaborated on administrative projects

HR Manager/Payroll Coordinator

Association Member Benefits Advisors
10.2017 - 10.2019
  • Managed onboarding processes for new hires, including paperwork completion and orientation
  • Collaborated with the talent acquisition team on recruitment and employee engagement
  • Provided HR support to management on employee issues, including performance management and disciplinary actions
  • Processed bi-weekly payroll for 500+ employees across multiple states

Claims Representative

United Airlines
08.2015 - 10.2017
  • Delivered high-quality customer service during the baggage recovery process
  • Collaborated with customer service teams to resolve customer issues related to lost bags
  • Interviewed claimants and witnesses to determine settlement or review
  • Managed a high volume of incoming calls and provided exceptional customer support
  • Adhered to company policies, procedures, and protocols

Education

Bachelor of Science - Architecture

Prairie View A&M University
Prairie View, Texas
12.2009

Skills

  • Customer Service & Communication
  • Client Relations
  • Operations Team Collaboration
  • Customer Relationship Management (CRM)
  • Talent Acquisition & Human Resources Management
  • Performance Management
  • Event Planning
  • Recruiting & HR Support
  • Data Entry & Reporting
  • Problem-solving
  • Team leadership
  • Organizational skills

Timeline

Operations Manager

Bees360, Inc.
11.2023 - Current

Office Manager/Executive Assistant

Woodchuck Delivery
07.2019 - 06.2023

HR Manager/Payroll Coordinator

Association Member Benefits Advisors
10.2017 - 10.2019

Claims Representative

United Airlines
08.2015 - 10.2017

Bachelor of Science - Architecture

Prairie View A&M University
Sabrina Clifton