Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sabrina Collado

Summary

Detail oriented customer service representative and office assistant with over 5 years in work experience aiding to customer service and satisfaction. Known for increasing productivity and relieving workload on managerial staff. Bilingual in English and Spanish.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

Legacy Community Health
05.2023 - Current
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Worked in various departments such as Urgent care, Obstetrics, Adult Med, Pediatrics and more.
  • Worked remotely by confirming and scheduling appointments and assisting medical assistants / providers with telemedicine.
  • Checked patient insurance, demographic, and health history to keep information current.

Wellness Membership Advisor

Museum District Child Care Center
05.2022 - 05.2023
  • Provided prompt customer support with a professional, friendly, and patient attitude
  • Assist with walk-in clients, scheduled client appointments, answered 50+ calls per shift, and ensured customer satisfaction by resolving questions and/or concerns
  • Proactively interact with over 30 customers per shift to recommend products that best suit their tastes, interests, and needs, achieving a more than 98% in customer satisfaction rate
  • Devised and implemented an effective sales process, leading to consistently achieving the established sales goals and surpassing the monthly sales target by 12%
  • Worked collaboratively with a team of 8 other sales associates to devise strategic sales solutions to achieve and exceed the department's monthly, quarterly, and yearly sales goals.

Front Desk Sales Associate

European Wax Center
08.2021 - 04.2022
  • Warmly welcomed 50+ guests per shift, coordinated check-in, collected payments, and directed them to their destination
  • Managed 3 phone lines and facilitated 20+ calls/day with clients and staff
  • Maintained an organized, clean, professional work space and waiting area
  • Provided excellent customer service with a helpful and friendly attitude
  • Provided administrative and clerical support via Procare Solutions and Microsoft Excel


Education

High School Regents Diploma -

South Side High School
Rockville Centre, NY
06.2017

Skills

  • Microsoft Office
  • Critical Thinking
  • Problem Solving
  • Data Entry
  • Verbal and Written Communication
  • Interpersonal Skills
  • Attention to Detail
  • Organizational Skills
  • Time Management
  • Medical Terminology
  • Epic Systems
  • Athena Practice

Languages

English
Spanish

Timeline

Medical Receptionist

Legacy Community Health
05.2023 - Current

Wellness Membership Advisor

Museum District Child Care Center
05.2022 - 05.2023

Front Desk Sales Associate

European Wax Center
08.2021 - 04.2022

High School Regents Diploma -

South Side High School

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Sabrina Collado