Sabrina Colon
Parsippany
Summary
Dynamic customer service professional with a proven track record at Wendy's Fast Food, excelling in cash handling and team collaboration. Recognized for enhancing customer satisfaction through effective communication and efficient transaction processing. Committed to maintaining high standards of service and operational excellence in fast-paced environments.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
10
10
years of professional experience
Work History
Cashier
Wendys Fast Food
01.2022 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through regular reconciliation practices.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Trained new cashiers on register operations and customer service standards.
- Implemented inventory management techniques to streamline stock replenishment processes.
- Monitored daily sales reports for discrepancies, ensuring financial accuracy and compliance.
Hostess
Mr Yellow Pepper
01.2021 - 10.2022
- Managed guest seating and waitlist to optimize dining flow and minimize wait times.
- Provided exceptional customer service, enhancing guest satisfaction through attentive engagement.
- Coordinated with kitchen and serving staff to ensure timely food delivery and accurate orders.
- Trained new hostesses on reservation systems and customer interaction protocols for seamless operations.
- Developed strategies to improve table turnover rates without compromising service quality.
- Resolved guest concerns promptly, maintaining positive experiences during high-pressure situations.
- Implemented feedback mechanisms to gather insights on service improvements from guests and staff alike.
- Assisted management in organizing special events, ensuring smooth execution of large group reservations.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Host/Server
Fat Cactus Mexican Cantina
01.2021 - 03.2022
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
- Managed reservation system, optimizing seating arrangements for peak service periods.
- Assisted in training new hosts on customer service protocols and operational procedures.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Handled guest inquiries and complaints, resolving issues to maintain high service standards.
- Monitored dining area for cleanliness and readiness, enhancing overall guest experience.
- Developed strategies to improve waitlist management during busy hours, streamlining operations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Drive-Thru Cashier
Taco Bell
01.2020 - 05.2021
- Operated point-of-sale system to process transactions efficiently and accurately.
- Provided exceptional customer service, ensuring satisfaction during high-volume drive-thru operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and daily reconciliations.
- Trained new employees on operational procedures and best practices for effective service delivery.
- Streamlined order-taking process, reducing wait times and improving overall customer experience.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed and efficiency.
- Implemented feedback mechanisms to address customer concerns, fostering a positive dining environment.
- Monitored inventory levels of drive-thru supplies, ensuring timely replenishment to prevent service interruptions.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Sandwich Artist
SUBWAY®Restaurants
03.2017 - 11.2018
- Crafted customized sandwiches by adhering to customer specifications and dietary preferences.
- Managed food safety protocols ensuring compliance with health regulations during sandwich preparation.
- Trained new team members on proper sandwich assembly techniques and customer service standards.
- Streamlined inventory management processes to optimize stock levels and reduce waste.
- Enhanced customer satisfaction by providing excellent service and addressing feedback promptly.
- Collaborated with team to develop promotional sandwich offerings, increasing menu variety and appeal.
- Maintained cleanliness of workstations, ensuring a safe and organized environment for food preparation.
- Analyzed sales trends to recommend adjustments in product offerings based on customer demand patterns.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Assisted in menu development, introducing popular items that became customer favorites.
- Participated in community events, representing brand positively and increasing local awareness.
Coffee Barista
Dunkin' Donuts
03.2015 - 09.2016
- Prepared high-quality espresso beverages and specialty drinks to consistently meet customer expectations.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Trained new baristas on beverage preparation techniques and customer service best practices to enhance team performance.
- Implemented process improvements for inventory management, reducing waste and optimizing supply levels.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly to enhance satisfaction.
- Collaborated with team members to maintain efficient workflow during peak hours, improving overall service speed.
- Conducted regular equipment maintenance checks to ensure optimal functionality and minimize downtime in operations.
Sales Associate
Burlington
01.2015 - 07.2016
- Assisted customers with product inquiries and purchases to ensure positive shopping experiences.
- Maintained organized merchandise displays to enhance store aesthetics and facilitate customer navigation.
- Learned point-of-sale system operations for efficient transaction processing and cash handling.
- Collaborated with team members to restock inventory and maintain optimal product availability.
- Adapted quickly to changing sales promotions and product launches, ensuring accurate information delivery.
- Supported daily store operations by maintaining cleanliness and organization in sales areas.
- Engaged with customers to build rapport, fostering loyalty and repeat business opportunities.
- Participated in training sessions to develop sales techniques and improve service quality skills.
Education
GED -
New Jersey Youth Corps
Paterson, NJ07-2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Cash register systems
- Order taking
- Payment processing
- Product restocking
- Product knowledge
Timeline
Cashier
Wendys Fast Food
01.2022 - 01.2025
Hostess
Mr Yellow Pepper
01.2021 - 10.2022
Host/Server
Fat Cactus Mexican Cantina
01.2021 - 03.2022
Drive-Thru Cashier
Taco Bell
01.2020 - 05.2021
Sandwich Artist
SUBWAY®Restaurants
03.2017 - 11.2018
Coffee Barista
Dunkin' Donuts
03.2015 - 09.2016
Sales Associate
Burlington
01.2015 - 07.2016
GED -
New Jersey Youth Corps
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