Sabrina Contreras
Fontana,CA
Summary
Effectively supports multiple projects and initiatives simultaneously without adversely affecting deadline commitments. Results-oriented leader with sound decision making skills. Proven ability to influence business leaders to make positive change by building strong working relationships and credibility with all levels of the enterprise. Remarkably adaptable, flexible, and enthusiastic with exceptional work ethic. Highly motivated and passionate professional with extensive experience in a wide range of Human Resources functions.
Overview
27
27
years of professional experience
Work History
Director, Project, Analytics and People Operation
San Manuel Band Of Mission Indians
01.2022 - Current
- Provides governance for HR projects by establishing standards, processes and tools used for effective project delivery. Successfully implemented new 401K recordkeeper on time and on budget with minimal disruption to team members. Resulting in better tools and service to team members.
- Lead development of HR people analytics capabilities, insight and trends for both HR and enterprise. Ensures data is relevant, timely and has a meaningful story. Key dynamic dashboards developed include Director Span of Control, Enterprise Performance Management, Retention and in 2023 HR Budget Summary and Forecast.
- Oversees People Operations teams to ensure compliance with regulatory requirements as it relates to employee data, record keeping, and reporting. 2023 WIPFLI audit for Offboarding had one nominal action to align badge deactivation timeframe with DPS policy.
- Evaluates people processes and implement improvements for high quality customer focused services and reduce compliance risks. Streamlined TMOM, LOQ, Final Check Process, and Tuition program processes for efficiency and improved service. Established SLA's and audits to reduce compliance risk and ensure standards and service levels are being met.
- Influences policies and procedures to best meet needs of team members by focusing on supporting and improving experience across team member lifecycle and within HR department. Implemented Workday Case Management for Operations teams with emphasis on exceptional customer service, standardizing responses, and establishing SLA's. Worked with all four of my functions to create playbooks which was to document current processes. These playbooks will benefit training new team members and be a reference document to all of HR of work that these teams perform.
Manager, Human Resources Projects
San Manuel Band of Mission Indians
02.2020 - 12.2021
- Project Management owner for Yaamava’ HR related activities; began April 2019 for exposure and growth opportunity while performing TI Manager role through the pandemic
- Lead and/or supported many Yaamava’ initiatives including developing staffing model and gantt chart for hiring, recruiting strategy, lead cross-functional department stakeholder group to improve efficiencies in onboarding process, developed and implemented a Referral Program results in over 200 hires in 6 month, and Welcome Bonus Program resulting in reducing term rate by 6% in 1st four months for eligible roles
- Developed dashboard for track progress on Yaamava’ posting and hiring by phases, noting risks and mitigation plan, recent hires and key changes; exceeding hiring goals for project.
- Established regular project status report out for Yaamava’ teams: HR Core team, OGM, ELC, Stakeholder team, and prepared weekly summary updates for Sr VP Yaamava’ meeting, and created customized report outs as requested – over 250 report out issued in 2021
Manager, Talent Infrastructure
San Manuel Band of Mission Indians
09.2016 - 02.2021
- Managed and supervised the successful execution of HR Programs, Onboarding and Off boarding activities for an enterprise of 5,000
- Lead, trained, and developed team of 11 to successfully deliver consistent and high quality service to candidates and team members though all life cycle activities
- Empowered team to identify process efficiencies and supported implementation to ensure data accuracy and compliance of HR practices
- Key member of project team that successfully identified requirements, tested, implemented, and stabilized various phases of Workday, unifying a wide range of HR functions into one system
- Increased employee engagement by 4% in 2019 with 80 % participation
- Lead and participated in engagement taskforce initiatives to drive engagement with emphasis on recognition programs and campaigns to unify us as one enterprise
- Lead and partnered on various Human Resources initiatives to streamline process and leveraged systems to deliver best in class programs
- Executed implementation of Onbase; transitioned from manual paper employment files to electronic file management system
- Partnered to identify and successfully implement a case management solution to automate ER and enhance 0perations case management tracking and reporting
- Lead operations to execute successful and efficient enterprise wide Performance Management Cycle
- Partnered on and executed “White Glove” PM process
- Conducted on RFP and executed contract with Pre-Employment Vendor to achieve higher quality service and partner to meet current and future needs
- Revamped onboarding processes to improve candidate experience and ensure timely completion of required compliance documents.
- Cross-trained existing employees to maximize team agility and performance
Talent Infrastructure Supervisor
San Manuel Band of Mission Indians
08.2016 - 09.2017
- Managed and supervised successful execution of HR Programs, Record Retention and Off boarding processes
- Effectively lead, coached, and developed staff of 5, earning an engagement score of 83% favorable
- Key member of Project team that successfully developed and executed onboarding and HR Operations for new California business unit
- Partnered to develop and deploy first engagement survey to include; developing questions, communication, training and action planning
- Streamlined processes to improve function: Identified relevant documents for employee files & educated managers; reduced filing by 60% Partnered with payroll department to improve employee experience; reduced employee inquiries on payroll by 10% Eliminated 70% of the NEO forms, which in turn reduced data entry, follow up, as well as improved the onboarding experience for new hires Revamped EAP forms which streamlined the process for pre-approval and reimbursement of tuition
Sr. Human Resources Business Partner
San Manuel Band of Mission Indians
06.2014 - 08.2016
- Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
- Coached and advised all levels of leadership regarding employee discipline and counseling, resulting in reduction of formal disciplinary action up to 68%
- Resolved team member complaints, union grievances, and conducted thorough and timely investigations, then recommended action for Casino and Tribal Government departments of 1,800 team members
- Reduced ER case closure from 24 to 14 days by standardizing and streamlining processes and providing managers resources and training to effectively manage their talent
- Provided guidance, advice and developed programs to enhance operations and engagement to drive performance
- Performed as Lead in redefining Performance Management standards achieving more meaningful evaluations
- Reduced late performance review evaluations from 87% to 10% by improving performance management process for departments
- As key member of union negotiations, secured first ever four year term contract
- Partnered and developed two employee handbooks; one for Casino and one for Tribal Government Operations.
Human Resources Generalist
San Manuel Band of Mission Indians
02.2009 - 06.2014
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Facilitated New Employee Orientation, prepared and processed terminations and severance agreements
- Collaborated with departments on performance review process
- Addressed union grievances and conducted dispute resolution panels
- Managed and processed unemployment claims and invoices
- Established contract and first ever partnership with Unemployment Vendor to manage enterprise unemployment claims; realized cost saving of 25% in first year
- Supported closure of Bottled Water Group and Bullet Bingo, successfully transitioned 100% of impacted employees with their first choice
- Trained and provided guidance and support to HR team members
- Managed HR Department budget and processed payroll
- Lead initiative on Seven Habits training for leaders, engaged Transportation, Bussing, Guest Services, and Facilities in successfully completing program.
Recruiter
San Manuel Band of Mission Indians
02.2005 - 02.2009
- Performed as Lead on high volume recruitment strategy to on board over 1,500 team members successfully meeting goal for grand opening of new casino
- Created San Manuel temporary candidate pool reducing temporary agency utilization by 46%
- Conducted weekly onsite interview sessions to qualify candidates, streamlining recruiting process by 83%
- Realized 28% cost savings with major job board by negotiating renewal contract
- Implemented first ATS
- Developed and provided training to all hiring managers
- Partnered with hiring managers to develop position questionnaires to prescreen candidates through ATS to identify qualified candidates
- Planned and executed targeted on and off site job fairs to fill open positions
- Represented San Manuel Recruiting by speaking at local colleges, technical schools and Police Academy to build partnerships to establish a pipeline of candidates for open roles.
Sr. Benefits Assistant
San Manuel Band of Mission Indians
08.2003 - 02.2005
- Provided employees with plan information and instructions for navigating their health care sites
- Presented benefits overview to employees during New Employee Orientation
- Addressed employee inquiries related to all benefit plans within 48 hours
- Led planning and execution of annual open enrollment
- Designed and implemented a service award program to enhance employee recognition
- Managed EOM program and lead planning and execution Employee of the Year event
- Reconciled monthly health invoices and administered leave of absence process.
Human Resources Generalist
Andrew Corporation/Micro Pulse
01.2000 - 07.2002
- Managed and administered all aspects of programs in: recruitment, benefits administration, performance management, training, payroll and safety
- Successfully hired and conducted orientation for all open positions
- Audited and corrected all pay discrepancies within first 30 days in role
- Established payroll SOP to alleviate retro pay and ensure accurate and timely processing of promotions and weekly payroll
- Reduced OSHA recordable injuries by 20% by creating a safety committee, incentive program, and correcting ergonomic issues
- Supported site in obtaining ISO 9000 Certification
- Enhanced engagement through planning and executing on various team events throughout the year
- Resulted in improved relationships and teamwork amongst all team members and 10% reduction in turnover.
Human Resources Representative
Procter & Gamble/Giorgio Beverly Hills
11.1996 - 07.1999
- Managed and administered programs in: recruitment, benefits administration, compensation, performance management, training and payroll.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions.
- Developed and implement site-wide single point pay system. Partnered with stakeholders in each function to develop equitable performance criteria for each pay level throughout all department.
- Developed learning center for employees to complete training classes, computer courses, and have access to resources to enhance their functional competencies and leadership skills.
- Delivered site downsizing plan to reduce headcount by 10% while still enabling affected employees to receive first choice option for transition employment.
- Successfully transferred 25% of site to other opportunities by leading the transfer process and preparing team members to take required assessments and interviews.
Skills
- Charismatic Leader
- Coaching Leadership
- Complex Problem-Solving
- Cross-Functional Collaboration
- Drive and Resiliency
- Employee Retention
- Talent Management
- Human Resources Operations
- Budget, Contract, Vendor Management
- Project Management
Certifications And Certificates
- SHRM-CP - Society of Human Resources Management
- Human Resources Management - University of California, Riverside
- Tribal Administration Program - Claremont Graduate University
- Project Management Professional - University of Riverside (completed 3 of the 6 courses)
Timeline
Director, Project, Analytics and People Operation
San Manuel Band Of Mission Indians
01.2022 - Current
Manager, Human Resources Projects
San Manuel Band of Mission Indians
02.2020 - 12.2021
Manager, Talent Infrastructure
San Manuel Band of Mission Indians
09.2016 - 02.2021
Talent Infrastructure Supervisor
San Manuel Band of Mission Indians
08.2016 - 09.2017
Sr. Human Resources Business Partner
San Manuel Band of Mission Indians
06.2014 - 08.2016
Human Resources Generalist
San Manuel Band of Mission Indians
02.2009 - 06.2014
Recruiter
San Manuel Band of Mission Indians
02.2005 - 02.2009
Sr. Benefits Assistant
San Manuel Band of Mission Indians
08.2003 - 02.2005
Human Resources Generalist
Andrew Corporation/Micro Pulse
01.2000 - 07.2002
Human Resources Representative
Procter & Gamble/Giorgio Beverly Hills
11.1996 - 07.1999
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