Sabrina Cooke
Ridgewood,NY
Summary
Presently an Oral Surgery Office Manager looking to advance & utilize my skills of over 25+ years in the healthcare industry; very ambitious, well rounded, hard working, reliable & motivated to expand my horizons and excel in the dental & medical field.
Overview
9
9
years of professional experience
Work History
Oral Surgery Front Office Manager
East End Oral Surgery - Dr Jack Nelson, O.M.F.S.
Southampton, NY
05.2021 - Current
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Organized spaces, materials and catering support for internal meetings.
- Assist Oral Surgeon chairside during procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Communicated with patients via phone, fax, and e-mail to confirmed & schedule patient appointments.
- Interacted with insurance companies to process claims and verify patient eligibility.
- Calculated co-pays.
- Collected cash & credit card payments.
- Experience with Dentrix & Open Dental software, using 3D imaging for Panoramic x-rays, CT Scans, Digital x-Rays, and taking and developing of Conventional x-rays.
- Keeps in close contact with Faculty and Staff regarding treatment for each patient.
- Meticulous record-keeper with over 20 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and accounts.
- Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.
- Oversaw office inventory; ordering and verifying order requisitions and shipment received invoiced.
- Pay close attention to details
- Excellent organizational skills.
Dental Secretary
Timothy C. Ingrao, D.D.S. - Endodontics
Southampton, NY
02.2019 - 05.2021
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assist Dentist chairside with procedures.
- Conducted positive communications and transactions with patients and visitors to administer a positive patient experience.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Registered and verified patient records before triage with most up-to-date information.
- Organized patient files and streamlined operations to improve efficiency.
Billing Specialist
MID ISLAND EYE PHYCIANS & SURGEONS, P.C.
Bethpage, NY
08.2007 - 10.2012
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Performed targeted collections on past due accounts aged over 30 days.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input accounts receivable payments.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Developed rapport with patients and insurance companies to cultivate good customer service and satisfaction.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Monitored outstanding invoices and performed collections duties.
- Generated financial statements and reports detailing accounts receivable status on a weekly and monthly basis.
Education
High School Diploma -
American Senior High School
Hialeah, FL08.1992
Skills
- Obtain Medical / Cardiology Clearances for patients
- Obtain Authorizations & Verify Coverages
- Diligent Follow Through
- Honesty and Integrity
- Excellent Verbal & Written Communication
- Contracts and Vendor Agreements
- Detailed EMR & Chart Documentation
- Coordinate Travel Arrangement
- Spanish Fluency
- Multitasking and Prioritization
- Microsoft Office, Excel, Open Dental & Dentrix
- Account Reconciliation
- Friendly, Compassionate, & Reliable
- Payroll Administration
- Schedule Coordination
- Sorting and Delivering Mail
- Accounts Payable and Receivable Auditing
- Medical Billing and Collections
- Office Supplies and Inventory
- Thrives under pressure
Additional Information
- COVID-19 vaccinated
- References available upon request
Timeline
Oral Surgery Front Office Manager
East End Oral Surgery - Dr Jack Nelson, O.M.F.S.
05.2021 - Current
Dental Secretary
Timothy C. Ingrao, D.D.S. - Endodontics
02.2019 - 05.2021
Billing Specialist
MID ISLAND EYE PHYCIANS & SURGEONS, P.C.
08.2007 - 10.2012
High School Diploma -
American Senior High School
Similar Profiles
Gabrielle KearneyGabrielle Kearney
Patient Care Coordinator at Oral Surgery Of Tidewater, Dr Guter & Dr Ford DDSPatient Care Coordinator at Oral Surgery Of Tidewater, Dr Guter & Dr Ford DDS
Val DuquetteVal Duquette
Dental Receptionist/Dental Assistant at Dr. D. Yim/Dr. L. Masse - Trillium Oral SurgeryDental Receptionist/Dental Assistant at Dr. D. Yim/Dr. L. Masse - Trillium Oral Surgery
Sarah WoodsSarah Woods
Business Assistant at Dr. David D. Trigg Oral & Maxillofacial Surgery CenterBusiness Assistant at Dr. David D. Trigg Oral & Maxillofacial Surgery Center
Emer MoloneyEmer Moloney
Lead Speech-Language Pathologist at International Academy for the BrainLead Speech-Language Pathologist at International Academy for the Brain
Brian UtateBrian Utate
Stock Associate at Gameday Toys & GamesStock Associate at Gameday Toys & Games