Sabrina Cooper
Felton,PA
Summary
Accomplished sales leader with more than 20 years working to develop strong customer relationships. Determined and passionate with excellent capabilities in building strong and successful teams and improving the bottom line.
Overview
17
17
years of professional experience
Work History
Route Sales Professional
Bimbo Bakeries USA
01.2021 - Current
- Boosted customer satisfaction by consistently providing efficient and friendly service on daily routes.
- Managed inventory effectively for optimal product availability and reduced waste.
- Maintained strong relationships with customers, addressing concerns promptly and ensuring high levels of satisfaction.
Market Sales Leader
Bimbo Bakeries USA
09.2019 - 01.2021
- Improved sales team performance with ongoing coaching, training sessions, and one-on-one mentoring.
- Drove revenue growth by identifying new business opportunities and executing display implementation.
- Enhanced customer satisfaction levels through timely resolution of issues and proactive communication of product updates or changes.
- Bridging the relationship between the route sales professionals/independent contractors and customers to increase sales.
Assistant Store Manager
Lowe's
11.2018 - 09.2019
- Managed total store operations of close to 200 associates with direct responsibility for front end, receiving, and night stock departments.
- Increased sales through consultative selling techniques and training associates on customer engagement.
- Maintained clean, safe store by following best practices and training associates on expected standards.
- Controlled expenses and shrink through monitoring of purchases and cash overages/shortages.
- Fostered team atmosphere through communication with associates, peers, and store manager
Assistant Store Manager Customer Experience
Giant Food Stores
11.2012 - 11.2018
- Oversaw 60-70 direct reports, including 5-10 department supervisors. Managed entire store operations as needed.
- Improved customer engagement scores by 15 points through associate training and coaching.
- Increased sales through fostering team atmosphere and engaging customers to discover their needs. Taught associates how to discover customer needs and make sure those needs were met.
- Monitored and managed cash overages/shortages, cashier productivity metrics, supply and labor costs, and customer/associate survey results.
- Interviewed and hired best suited candidates for positions throughout store.
- Ensured store-wide compliance with company and government regulations in food safety, record keeping, store safety, and training requirements for sale of tobacco, alcohol, and fuel.
Center Store/Night Manager
Giant Food Stores
06.2010 - 11.2012
Relief Manager
Giant Food Stores
01.2007 - 06.2010
Education
Bachelor of Science - Psychology
Penn State University
State College, PA2017
Associate of Arts - Fundamentals of Business
University of Phoenix
Phoenix, AZ2011
Skills
- Detail-oriented
- Sales and Customer Engagement
- Recruiting and Hiring
- Inventory management
- Staff scheduling and Time Management
- Leading, Influencing and Motivating Others
- Client Relations
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Margin Miner
- Cash handling and store accounting
- P&L and Performance Tracking
- Goal-Oriented
- Merchandising Strategies
Timeline
Route Sales Professional
Bimbo Bakeries USA
01.2021 - Current
Market Sales Leader
Bimbo Bakeries USA
09.2019 - 01.2021
Assistant Store Manager
Lowe's
11.2018 - 09.2019
Assistant Store Manager Customer Experience
Giant Food Stores
11.2012 - 11.2018
Center Store/Night Manager
Giant Food Stores
06.2010 - 11.2012
Relief Manager
Giant Food Stores
01.2007 - 06.2010
Bachelor of Science - Psychology
Penn State University
Associate of Arts - Fundamentals of Business
University of Phoenix
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